We stayed here at the end of May during our safari. We arrived just before lunch. Check in was a bit "messy" with people who arrived after us being checked right in whilst we had to wait.We just assumed it was one of those things but subsequent happenings proved otherwise. We went for lunch and there were tables on the outside verandah but we were told we could not have one even though there were no reserved notices, but we could wait until one of the occupied tables became free which we chose to do. However we then saw the same group who were checked in before us come to the restaurant and be immediately seated at one of the vacant tables we couldn't have.There were 6 in our group so we sat patiently only to see another group be seated on the table we were supposed to be having. As the only male member of the party I went to find out what was happening only to be told that we had to eat inside !!! I did not accept this and after another wait and a group leaving we did end up on an outside table but it did leave a sour taste. Worse was to come at Dinner when it became even more obvious that there were "favourite" tourists as again tables were free outside with only one having a reserved label but we ended up inside... Then the evening did take an even worse turn as our waiter was obviously "bullied" into rushing us by the Dining room manager who virtually stood over him (we wondered if this was because we complained at Lunchtime) We refused to accept this and told the waiter to slow down which appeared to scare him so my wife called the Dining room manager over and all of us told him that we were not happy with his behaviour and his apparent bullying. He said it was training !!!!!! but as it was only our waiter and us being treated like this we were of course sceptical..... When we left the dining room the Dining room Manager must have realised how unhappy we were and came and offered us a free drink which we declined and again let him know how we felt... The resort manager also came and apologised but we said the damage had been done !!!!
Now the positives, lovely resort, beautiful views, nice room, staff (apart from above) absolutely fine, food excellent. However we were glared at next morning at breakfast so i have to say this was the only real uncomfortable experience we had at any of the Serena lodges we stayed at on our 9 day safari.
- Official Description (provided by the hotel):
- Taking as its muse the glorious bird life of the fabulously soda-encrusted and pink flamingo-fringed...Lake Manyara, the swooping curves of this elegantly evocative lodge defy description. As do the soaring views over the Great Rift Valley, the rose-gold sunsets over the Mto Wa Mbu escarpment and the utterly unique tree climbing Lake Manyara lions. ... more less
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- Also Known As:
- Lake Manyara Serena Hotel Lake Manyara National Park