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“Great Weekend Getaway” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   110 Commerce Park Drive, Routes 81 & 3, Watertown, NY 13601   |  
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Ranked #5 of 16 hotels in Watertown
Brighton, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Great Weekend Getaway”
4 of 5 stars Reviewed July 18, 2013

Great staff, very large, clean rooms and close to great shopping and scenic towns. This hotel has it all...we came for a relaxing weekend away and it is the perfect place for it. Will definately stay here again.

Room Tip: Ask to be placed on upper floors as they seem to put families with children on 1st to 4th floors.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this review, August 5, 2013
Thank you for sharing your weekend with us. We are proud to offer comfortable rooms and a friendly staff to all of our guests. I hope that we were able to offer you suggestions for dinner or area activities to help make your weekend more enjoyable. I hope you will stay with us again and continue to allow us to provide a relaxing stay for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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145 people have reviewed this hotel

Traveler rating
    65
    56
    17
    6
    1
See reviews for
52
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14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Any
English first
Emmaus
Top Contributor
379 reviews 379 reviews
161 hotel reviews
Reviews in 250 cities Reviews in 250 cities
196 helpful votes 196 helpful votes
4 of 5 stars Reviewed July 10, 2013

We were impressed by the large suite, which included a full kitchen, a living room and a bedroom. Everything was clean and comfortable.

Unfortunately the sound-proofing could have been much better, even in the bedroom in back of the suite we could easily hear people talking in the hallway near our door.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this review, August 5, 2013
Thank you so much for choosing to stay with us. We are pleased that you enjoyed one of our suites. They are very spacious and comfortable. Thank you for your comments about the noise. Learning where we need to make improvements will only help us to better serve you and all our future guests. We look forward to your next stay with us.
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Chesapeake VA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 8, 2013

Daughter and I stayed here July 3, 2013. We were a late arrival. Desk clerk was expecting us, very pleasant, room was quite clean and comfortable, beds nice, and breakfast was very adequate with a good deal of variety. While disappointed in some other Comfort Inns lately, this particular one is a bargain. I often stay at Hampton Inn, but in Watertown Comfort Inn is as good and saves you thirty or forty bucks.

Larry C.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this review, July 23, 2013
I would like to thank you for taking the time to review your recent stay with us. We strive to ensure every guest has a comfortable and friendly stay. I am so proud that we were able to provide this to you and truly exemplify our award winning standard of service.
I hope you will return to stay with us again in the future so that we may continue to share our hospitality with you. Thank you again.
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Willoughby, OH
Top Contributor
85 reviews 85 reviews
41 hotel reviews
Reviews in 52 cities Reviews in 52 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 5, 2013

The hotel has a few extras: popcorn or cookies in the lobby late afternoon, and a full hot breakfast, instead of the deluxe continental found at most Comfort Inns. It is better maintained than many properties in the Comfort chain, so perhaps that is why it is a gold medal winner, but I didn't find anything outstanding. Our king room was comfortable with microfridge and sofabed, but the sofabed was showing its age with cushions going flat.

We also experienced housekeeping problems. Why is it if you are still hanging around your room at 10 am the housekeeper asks, "Do you want your room serviced today?" Do they go home at 10:15? Like so many hotels, they have the "save the environment cards" that try to guilt you into saving your towels, but no towel bars to do so. The cards say that if you don't throw your towels on the floor, they won't be changed. WE FOUND THEY TAKE THIS LITERALLY. A soiled washcloth I left crumpled on top of the toilet was deemed to be "hung" and "saved for reuse". I complained to the front desk, they were apologetic and brought full sets of clean towels immediately, and at my request marked that our room wanted clean towels regardless of where we left them. By the way, they only provide 1 set of towels per person -- no extras. Not what I call gold medal quality. My final complaint was that the last day the ladies room near the breakfast area had no soap, so I alerted one of the breakfast attendants. She reported that the soap dispensers were removed because they were broken, and seemed to think nothing could be done. I pointed out to her that housekeeping has bars of soap and she should go get one!

The hotel is in a good location with many restaurants nearby. If you need a store, there's the mall, Walmart, and Super K-Mart. It's just 30 min. to Alexandria Bay or Clayton, and we really enjoyed the historical society in Watertown.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this review, July 23, 2013
Thank you so much for leaving a review of your stay with us. I am sincerely sorry that we did not fully represent our Gold Award winning service. I have spoken to the housekeeping management team about the concerns you had with your room service. They have assured me that this situation will not occur again.
Thank you so much for bringing these issues to my attention so that I could personally remedy them. I hope that you will return to stay with us again so that we may truly show you what it means for us to be a Gold Award winner. I thank you again for your time and consideration in reviewing our property.
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Massena, New York
Top Contributor
81 reviews 81 reviews
15 hotel reviews
Reviews in 41 cities Reviews in 41 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 17, 2013

You certainly get your money's worth here. A very clean well run hotel. Breakfast is very good and the staff is on top of maintaining it, replenishing it as guests enjoy. Staff is very nice which can make all the difference in the world in regards to wanting to stay there. Easy interstate access. Rooms are very quite. We were right by the vending machines and we didn't hear a peep. That's the only place we will stay in Watertown.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this review, July 23, 2013
Thank you for choosing to stay with us on your recent trip to Watertown. I am so pleased that we were able to provide you with an excellent stay. I am proud of the accommodations and service we offer. Thanks to the generosity of time of guests like you we learn where our strengths are. Thank you for allowing us the opportunity to share our hospitality with you, we look forward to your future stays with us.
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Mahopac Falls, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2013 via mobile

We stayed in this hotel for a weekend in August 2012. I would suggest it because it is centrally located, has a nice pool for the kids, and is very clean. We enjoyed out stay there very much. There are plenty of restaurants around, close to shopping and plenty of sightseeing in the area. This hotel felt safe and the staff went above and beyond in dealing with out autistic son.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this review, July 23, 2013
Thank you for taking time away from your schedule to leave a review about your April stay with us. Our staff takes great pride in caring for all of our guests. I am grateful to you for recognizing our efforts. I hope you and your family will continue to stay with us so that we will have the continued opportunity to provide comfortable rooms and friendly service to you. Please remember that the staff is a wealth of knowledge and if you ever run out of ideas for activities or would like a new place to eat, just ask they will be happy to assist you. Thank you again.
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Ottawa
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed May 21, 2013

I am surprise by overwhelming positive reviews of this hotel. I didn't find anything special or unique in terms of customer service nor amenities of this hotel. It is just a standard Comfort Inn in a small town USA. We booked through expedia and stayed over for a long weekend in May on our stopover to Syracuse, NY, to do some shopping at the Destiny USA mall (a great place).

The room was clean, and comfortable. We liked the king size bed in the room and the complimentary breakfast in the morning. We liked the hotel's proximity to shopping and restaurants (loved the steak and drinks at the Texas Redhouse over in one of the shopping plaza).

We didn't find the hotel staff all that friendly except the room attendant.

All in all, nothing exciting here. A chain hotel among many in small town Watertown. Didin't find the folks of the twon that friendly either. Definitely won't be back to the hotel or town. We'll go straight to Syracuse for our next shopping spree!

Room Tip: You may also wish to check out other chain hotels in the area besides this one that are much more cl...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this review, July 23, 2013
Thank you so much for taking the time to leave a review of your stay with us. It disappoints me that we were unable to 'WOW' you during your stay with us. I hope that you will change your mind and return to stay with us again so that we can show you our award winning service. Thank you again for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn & Suites

Address: 110 Commerce Park Drive, Routes 81 & 3, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Watertown
#7 Business Hotel in Watertown
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn & Suites 2*
Reservation Options:
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Watertown
Days Inn Watertown
Watertown Days Inn

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