I rented 2 rooms at this hotel for Christmas Eve and Christmas night. It is a typical Hampton Inn . . . . . . . . that is to say: Nice rooms, clean and a friendly desk staff. A good value.
The Manager/Server for Breakfast the day after Christmas did manage to ruin my opinion of this particular Hampton Inn. The breakfast room was crowded when we went down. I soon found out that this was because many of the hot breakfast trays were empty. Yes, empty! It took a 20 minute wait to get the egg offering and during that time the bread and coffee stations ran out. Almost everything took a wait. Finally the young lady at the front counter, an Asian . . . . didn't get her name, came over to help. She helped fill the coffee dispensers, bread trays, etc. The lady who was the Manager/Server of the breakfast area kept moving at a deliberate and slow pace. I have never seen such slow breakfast service at a Hampton Inn. If it had not been for the young lady from the front desk, it would have been even more of a disaster.
There is absolutely no excuse for such breakfast service. Most of the items are precooked and need only to be warmed in a microwave. . . . . . and running out of bread and coffee . . . . . there is simply no excuse other than incompetence.
Don't get me wrong. I AM A HAMPTON INN FAN and I have stayed in 2 other Hampton Inns since this stay . . . . .
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- Also Known As:
- Hampton Inn Watertown Hotel Watertown
- Watertown Hampton Inn