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“A perfectly good hotel” 4 of 5 stars
Review of Hampton Inn Watertown

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Hampton Inn Watertown
2.5 of 5 Hotel   |   155 Commerce Park Drive, Watertown, NY 13601   |  
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Ranked #2 of 16 Hotels in Watertown
Boston, MA
Top Contributor
117 reviews 117 reviews
18 hotel reviews
Reviews in 63 cities Reviews in 63 cities
80 helpful votes 80 helpful votes
“A perfectly good hotel”
4 of 5 stars Reviewed July 24, 2012

This is one of those reliable hotels which meets all requirements perfectly, but doesn't go any further. It's relatively near shopping. My only complaints are that there was no local information, newspapers or anything in the lobby -- apparently it was all kept locked up. And we were given a handicapped-access room (which we didn't need, but evidently what we requested was unavailable) right next to an outside door (great!)...which could only be reached by a flight of six or seven steps.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naomi_petrie, Manager at Hampton Inn Watertown, responded to this review, August 20, 2012
Thank you for your recent response of our Hampton Inn hotel. I would like to apologize for the inconvenience of no local information provided outside the Front Desk. The desk staff has several tools to assist in any activities or needs that you may have and I'm sorry this was not your experience. In addition I would like to apologize for the location of your guest room without being notified first. There are several entrances to access our building and I am very sorry you were not altered of this at check-in.
We look forward to your return to our Watertown, Hampton Inn so we can show you are customers are number 1!
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348 reviews from our community

Traveler rating
    231
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    22
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
ontario
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 20, 2012 via mobile

The check in staff was wonderful and helpful but in the morning we were very disapponted to see an empty breakfast buffet and hotel guests wondering around with nothing to eat. Not what you would expect from Hampton

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deb_GM, General Manager at Hampton Inn Watertown, responded to this review, July 23, 2012
We are very pleased your check in experience was a good one, and the front desk staff was helpful to your needs. Please except our sincere apologies for our breakfast buffet not being fully stocked when you came down for breakfast. It is not up to our usual excellent service and I assure you that we are making some changes in our preparation and serving procedures so that it does not occur again. Thank you very much for letting us know how we can improve our hotel. I hope we have the opportunity to see you again.
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Cleveland, Ohio
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 17, 2012

We stayed here one night on the way up to Montreal from Ohio. We usually stay at a Marriott hotel or chain (Fairfield, Residence Inn, etc.) and I must say the hotel was a little more upgraded from the Marriotts we have stayed in. The rooms were comfortable and clean for a family of 4 and the hotel staff was very nice and pleasant to deal with. The bathrooms were very large and clean and very modern with plenty of room on the sink and underneath the sink to put your luggage and toiletries. The hotel is right near the highway and the surrounding area has plenty of stores and chain restaurants nearby to get something to eat (in fact there is a Denny's at the end of the street). The hotel offers the usual breakfast and also offers during the evening cookies, brownies and other desserts and fruit to eat. The business center was large (I think even has a conference room table). We did not use the pool facilities but it looked clean. Would stay here again with our family.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deb_GM, General Manager at Hampton Inn Watertown, responded to this review, July 23, 2012
We are very glad that you had a pleasant stay at the Hampton Inn of Watertown. We at the Hampton Inn of Watertown look forward to your next visit.
Thank you again.
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Ottawa, Canada
Top Contributor
78 reviews 78 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 14, 2012

This was a first visit to a new hotel after visiting Watertown and area for many years. It was clean and front desk staff were friendly, but the hotel offered nothing exceptional. One thing struck me as odd: the cleaning staff knocked on our door at 9 AM on Saturday morning, even though the breakfast period does not end until 10 AM and we did not expect Housekeeping to disturb us before then. The next morning we had the Do Not Disturb sign on the door handle and they knocked again, presumably because we had been to the front desk to sort out check-out details, but it was still well before official check out time on our last scheduled day. Another note: the location is not great. It is a difficult turn off the main street if you are approaching from the west.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deb_GM, General Manager at Hampton Inn Watertown, responded to this review, July 23, 2012
We are very sorry that you had a bad experience at the Hampton Inn of Watertown. It is not our policy to knock on doors so early in the morning. We are putting measures in place so this does not happen again to one of our valued guests, such as your self.

Again we are very sorry for not meeting your expectations.
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Virginia
Top Contributor
57 reviews 57 reviews
4 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 9, 2012

My family and I stayed here while visiting the 1000 Islands area. We were pleased with the hotel and the staff. They really wanted everything to be comfortable and pleasant during our stay. My husband and daughter loved the indoor pool. The area was clean and well-stocked with towels. The temperature in the pool area was great, not humid at all. The location is great - close to I-81, restaurants, and stores.

Stayed July 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deb_GM, General Manager at Hampton Inn Watertown, responded to this review, July 23, 2012
The Hampton Inn of Watertown is very happy that you had a comfortable and pleasent stay on your visit to Watertown, New York. We look forward to your next visit to the 1000 Island Region.
Thanks again for the wonderful comments.
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Port Perry, Canada
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 7, 2012

We stay at this hotel once or twice a year. Desk staff is always cheerful and helpful. This time we showed up mod morning without reservations, I expected we would have to wait until after 3p.m. to check in, but there was a room ready. The rooms, lobby, and pool areas were clean. The staff is courteous and helpful. This is an older hotel but we'll kept. Breakfast was plentiful and there was a good variety.
The only negative is the mattresses in our room kind of sunk in the middle, making us roll into the centre.
But, we'll definitely bed back again.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn Watertown, responded to this review, July 9, 2012
We are pleased that you did not have to wait for a room to be ready, and we were able to accomodate an early check in for you and your family. The Hampton Inn looks forward to your next trip to Watertown. Thank you for staying with us.
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Columbia, MD
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 23, 2012

My wife and I stayed in Watertown for a tour of the 1000 Islands and also as transition between our Bed and Breakfast stay in the Finger Lakes before moving onto the Eastern Adirondacks.

The entire hotel was very clean and well looked after. All hotel staff we encountered were extremely courteous and helpful.

The hot breakfast buffet selections were pretty good.

As a helpful tip for those suffering from celiac disease (allergy to wheat/gluten - which my wife has) we brought Udi's Gluten Free bagels with us and tried out “NoStick Toast It - Toaster Bags” (copy and paste the following for their Amazon Link - http://amzn.to/ML4mAG ). The bags worked perfectly and the hotel had jelly and cream cheese options that we knew to be GF. Also, the nearby Hannaford grocery store was a surprise gluten free gold mine for us.

I have stayed at this hotel once before and we will stay again if traveling through the region. The hotel is close to I-81, Starbucks, as well as a large selection of shopping and dining options. For safe gluten free dining both Panera and Five Guys are close and a Chipotle looked to be opening soon.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hampton Inn Watertown, responded to this review, July 9, 2012
We at the Hampton Inn of Watertown hope that you enjoyed your vacation in the 1000 Islands. Thank you very much for staying at the Hampton Inn, we appreciate your business. We are very glad that you were able to find Restaurants in the area that offered a Gluten Free selection.
The Hampton Inn of Watertown looks forward to your next visit to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Watertown

Address: 155 Commerce Park Drive, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Watertown
#2 Business Hotel in Watertown
#2 Family Hotel in Watertown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Watertown 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hampton Inn Watertown Hotel Watertown
Watertown Hampton Inn

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