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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
2.5 of 5 Hotel   |   1290 Arsenal Street, Suite 1, Watertown, NY 13601   |  
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Ranked #4 of 16 Hotels in Watertown
Certificate of Excellence 2014
Manchester, New Hampshire
Top Contributor
65 reviews 65 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
27 helpful votes 27 helpful votes
“Very nice property”
5 of 5 stars Reviewed November 7, 2012

Great location right off the highway, without being noisy. Lots of shopping and [chain] restaurants nearby (all I need while on business travel). Service was excellent, and the property was very clean. My room was spotless, and I was upgraded to a nice suite. Lots of goodies for Priority Club status, which was nice! Bed was comfortable and the property was quiet. I would definitely return if in the area again.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, November 11, 2012
We are so pleased that your stay was a pleasant one and that the upgrade made your stay even more comfortable. Our housekeeping staff really does do a tremendous job and our front desk is genuinely caring and helpful. We all try to make our house, your house. Thank you for the lovely review and come back soon!
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306 reviews from our community

Traveler rating
    180
    95
    19
    7
    5
See reviews for
98
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50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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English first
Kaladar
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 7, 2012

My Husband, myself and my 16 year old daughter stayed here on a recent shopping trip from Canada. We found the hotel was located in a great spot to reach all the different stores and the Salmon Run Mall. It was very clean and the front desk staff were very friendly upon arrival (the free chocolate chips were an added bonus). Many restaurants were located close to the hotel. We chose to eat at TGIFridays as we had never tried it before. Loved the food and would go back. We only stayed one night, but found the room clean and the beds comfortable. It was a chilly night so we used the heat and it didn't take long to warm the room up. They were offering free soup in the Great Room but after a long day of shopping we needed more than just soup but I thought it was nice of them to offer this. We enjoyed the free hot breakfast the next morning and found that there were many choices of hot and cold items. The cinnamon buns were surprisingly good! We liked this hotel and found it was the best price of all the hotels in the area. We would recommend this hotel and would stay here again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, November 11, 2012
Thank you for the fantastic review. Your comments are our reward for all the effort we put into making our guests happy and comfortable. The bonus is that you intend to return! We appreciate the time you took to post your review.
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Cheektowaga, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2012

I cannot believe how well I enjoyed my stay here in July 2011, and again in Nov 2012.
Breakfast was awesome, and served early, I got a complimentary upgrade. i was greeted like an important person. In the room I got a welcome bag with cookie, apple, water, and even a granola bar. Very Clean room. Greatly enjoyed the extra item of Hot Soup at 5PM in the dining area. Yummy cookies! Good Soup! Fresh hot Breakfast...

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, November 4, 2012
We are thrilled that our customer service focus is providing our guests with the best possible experience. We are also pleased that the little 'extras' are appreciated and help to make a difference. We will strive to make your next stay even better!
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Sudbury, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 23, 2012

A++++ Hotel. We travel to Syracuse and Watertown for shopping trips ever November as a girls weekend.Location is great just off the highway and lots of shopping and restaurants minutes away. We would stay here again and very easy to get to.

  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 12, 2012

My husband and I were on our way to Syracuse but didn't want to drive the entire way and Watertown was the halfway point. So we pulled off and we saw that there was a HI Express (which we've always stayed in). It is very easy to find, the staff was awesome, the cleaning lady even stopped to say hello and asked if there was anything we needed.

We were very fortunate that there was room for us, as it was a busy weekend.

My only complaint about our stay was that, we were located across from the pool, which looked great but we didn't have time to use it, and in our room, the door didn't reach all the way to the floor, we could see some light coming in from the hallway, as well as some noise, which may have been the reason we found earplugs in our toiletries.

The breakfast was great, offering: Scrambled Eggs, Sausage, Cinnamon Rolls, Cereals, Oatmeal, Bananas, Juices and Coffee.
They have a pancake machine but it was broken during our stay.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Shore, New York, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2012

We love staying @ the Holiday Inn Express. Never had any complaints. Located right off the thruway. Staff is always helpful. Free breakfast, nice indoor pool. Need a break after a long day, stop next door at Buffalo wild wings have a drink. Theres also a Ruby Tuesday in the same lot.
Make reservations well in advance this hotel seems to book up pretty fast.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warner Robins, Georgia
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 29, 2012

This hotel is gorgeous from the minute you walk in the door! Staff is friendly, helpful and gracious. The breakfast bar was delicious, lots to pick from and very clean. Our room was large, clean and even smelled new. We really enjoyed staying at this hotel for our 25th wedding anniversary. We traveled from GA to Canada and stayed at several locations and this was one of the nicest!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Watertown
#4 Family Hotel in Watertown
#4 Business Hotel in Watertown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the Gateway to the 1000 Islands . We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The areas finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses, & Fort Drum are just minutes away. Our plaza includes Ruby Tuesday s, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store.Stay Smart with free wireless & wired high speed Internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you re on the run, pre-order a breakfast to go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn

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