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“Maybe it was just us, but ...” 2 of 5 stars
Review of Chipotle Mexican Grill

Chipotle Mexican Grill
1290 Arsenal St, Watertown, NY
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Ranked #10 of 134 Restaurants in Watertown
Cuisines: Mexican
Restaurant details
Potsdam, New York
Top Contributor
235 reviews 235 reviews
117 restaurant reviews
Reviews in 109 cities Reviews in 109 cities
113 helpful votes 113 helpful votes
“Maybe it was just us, but ...”
2 of 5 stars Reviewed April 17, 2014

On the recommendation of friends, my wife and I had dinner at the Chipotle Mexican Grill in Watertown NY on a sunny mid-April 2014 evening. As we entered the place, we were greeted by a busy serving/dining area that was noisy due to the high ceilings, normal conversations between the numerous diners, and the boisterous exuberance of a women’s softball team that had dropped in for a meal. Perhaps we should have taken the near-chaos as a hint to try another time, but we decided to stick with our friends’ recommendation and stayed. We quickly noticed a large black/white sign that turned out to be the menu posted on the wall behind the serving line. The menu looked both simple and complicated at the same time, at least to first-time diners like us – it wasn’t obvious what or how to order a meal and the noise of the place did not help! We asked the person standing in line in front of us if she could help us understand the menu and how to order, but she responded that she was a first-timer, too. Anyway, we more or less followed her lead and that of the person in front of her, and we all managed to figure it out … sorta. My wife ordered a salad bowl with steak, while I picked crunchy tacos (3 to an order) with steak (on 1) and barbacoa (on 2). The steak was somewhat lacking in flavor, was quite tough/chewy, and occasionally surprised with some tough gristle. Oddly, I found the barbacoa tacos of inconsistent quality; one lacked any meat flavor, but one was pretty good. Chipotle offers a range of extra ingredients that you can pile on your menu item, including beans (black and pinto), rice (white and brown) with lime and cilantro, whole kernel corn, sour cream, shredded cheddar and jack cheeses, guacamole, pico de gallo, various cooked salsa(s), and likely a few other things that I forgot. Some of the extras disappointed; for example, the corn was tough and provided little corn flavor; the pico de gallo contained over-ripe tomatoes, was watery and lacked a savory character. Also, there is a temptation to pile on the extras, but too many ingredients create flavor competition rather than complementation and dulls the overall experience. The cost of our dinner was quite inexpensive – well under $20 for our meals. Of course, the Chipotle is self-serve and self-bus, so you put the tip in your own pocket. Bottom line – we left the restaurant about as quickly as we could, and we did so with no plan to return to the Chipotle Mexican Grill in Watertown NY and not much interest in trying one anywhere else.

  • Visited April 2014
    • 4 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
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25 reviews from our community

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Rating summary
Date | Rating
  • English first
  • Any
English first
19 reviews 19 reviews
7 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“My Absolute Favorite”
5 of 5 stars Reviewed February 18, 2014

I'm from Canada, and there's no Chipotle's near my home.. So when I go to Watertown, I make sure I go to Chipotle. I think the value for your money is fantastic, and you get nutritious delicious food. The service is always cheerful and fast. If you've never tried it, I think you'll be impressed. I went twice on my last trip to Watertown. A real treat!

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Evans Mills, New York
16 reviews 16 reviews
13 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Not that great”
2 of 5 stars Reviewed February 1, 2014

I love Chipotle and I use to go there all the time. I'm not sure if it is just this location but they hardly fill your bowl up now! It is very disappointing considering the prices. My chicken bowl use to be piled high and now they just load it with cheese to make it look full. I probably won't be going back and instead will go to Moe's right across the street.

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North Bergen, New Jersey
1 review
“Very good place to have Mexican food in watertown.”
4 of 5 stars Reviewed October 30, 2013 credit card Amex Card Member Review

I like the place. It has interior that is pretty much same as another chipotle places. I think this is the last place before entering to Canada from Thousand Island border. Would Recommend!!!

Visited October 2013
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Wine Country, north of San Francisco
Top Contributor
55 reviews 55 reviews
48 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
“Surprisingly Good”
5 of 5 stars Reviewed October 18, 2013

Was cafeteria style service where you pick your item and then choose choice of meat, beans and other items which are all included in the price except the guacamole. The food was amazingly fresh and very tasty. This was my first visit and it will not be our last.

  • Visited October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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