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“We'll be back!” 5 of 5 stars
Review of Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown/Thousand Islands
3.0 of 5 Hotel   |   1290 Arsenal Street, Suite 8, Watertown, NY 13601   |  
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Ranked #1 of 16 Hotels in Watertown
Kingston, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“We'll be back!”
5 of 5 stars Reviewed January 6, 2014

We were very impressed with the friendliness of all staff at this establishment; from reception to maintenance personnel. Everyone had a smile and welcoming comments. It was a pleasure to be there! The hotel is also very close to the Salmon Run Mall which has a lot of great shopping.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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348 reviews from our community

Traveler rating
    240
    82
    19
    5
    2
See reviews for
89
128
18
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Any
English first
Adams Center, United States
1 review
5 of 5 stars Reviewed January 6, 2014

We stayed on New Years eve just to give the kids a fun night to swim. Room was clean and comfortable, all the staff were friendly and helpful. The pool was very crowded with kids but they all had fun and the Hilton even supplied some water toys. Fun night!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smiths Falls, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 5, 2014

Having never stayed here before; we booked a King with jaczzi room on a last minute whim. Desk staff were excellent when we arrived. Room was fantastic. Breakfast was awesome the next morning with many cooked to order choices and our server was exceptional ! There are several dining options within walking distance as well as the "in house" American grill. In the past we have stayed at some less expensive hotels in the area but the extra money spent this time was well worth it. This will be our go to place from now on !

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penfield, United States
1 review
5 of 5 stars Reviewed January 4, 2014

WE stopped at Hilton Garden Inn as a result of a snow storm. We were received warmly and given a comfortable room. Our dinner and breakfast were excellent; especially the wonderful blueberry pecan pancakes! The exercise room met our needs and we would totally recommend it.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canton, United States
1 review
5 of 5 stars Reviewed January 4, 2014

The staff at this location treated us with exceptional service. They went out of their way to accommodate my family and added special touches that enhanced my children's experience. Thank You. The room, the pool, the service all made this a great overnight family outing for us. "Santa" had given us this trip as a christmas present and it was a perfect way to get out of the house and spend some quality time with our children.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Watertown, United States
1 review
5 of 5 stars Reviewed January 3, 2014

All of the staff was very courteous and helpful. Rooms and meals were excellent! Great time for pre-New Year's Eve Package. Will go again! We found out breakfast is served daily!! Amazing meal!! Dinner was a buffet and was delicious! Champagne toast and chocolate covered strawberries!!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stirling, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 1, 2014

Arrived with friends Dec 31/2013 from Stirling/Belleville Ont., to ring in the New Year.
As soon as we entered the greeting from the front desk was very friendly & warm.
Rooms were very new, clean and comfortable. Sleeping accommodations were excellent.
Very close to shopping. Our dining experience was top notch dinner was top rated 3 out of 4
people had prime rib and said it was one of the best they have had, I had crab crusted salmon,
unbelievable flavour and breakfast offered a wide variety. Overall, the staff should be recognize
for their outstanding service. Will definitely stay here again!

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Watertown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Watertown/Thousand Islands hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, Historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Centerwith WiFi, secure remote printing fromguest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 
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