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Hilton Garden Inn Watertown/Thousand Islands
3.0 of 5 Hotel   |   1290 Arsenal Street, Suite 8, Watertown, NY 13601   |  
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Hotel amenities
Special Offer
Awesome Family Night
Ranked #2 of 16 Hotels in Watertown
Certificate of Excellence
Gothenburg
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Ok hotel”
4 of 5 stars Reviewed July 23, 2013

It is always difficult when you rate a chain hotel like a HGI. It is located just off the freeway on a huge parking lot. While this is convenient when you pass through it isn't like you open your curtains and enjoy the great view.
The area is a normal US shopping area in the outskirts of Town. There are all the chain restaurants and stores you would expect to find.
As I said parking is ample and it is free. The checkin was quick, we arrived on Monday July 22 and the hotel didn't seem too busy, I can imagine that is different on the weekends. Being a HHonors Diamond member I was greeted and were given a room on the 4th floor, my HHonors profile list my preference as high floor, away from elevator so I was a bit surprised when my room 421 was the one you actually could step into directly from the elevator. This didn't bother us during the night but in the morning there was a lot of noise from people waiting for the elevator and staff? having some kind of conversation over radio.
Room was nice and clean but saturated with air freshener.
Breakfast was good, I have free breakfast due to my HHonors status but I would rather pay for this one than have a free but crappy breakfast at Hampton Inn, here you have real eggs cooked to order not that microwave stuff they serve in other places.
One thing I noted was that several of the ice machines was out of order.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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456 reviews from our community

Traveler rating
    318
    98
    26
    11
    3
See reviews for
122
168
19
98
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Buffalo, United States
2 reviews
4 of 5 stars Reviewed July 21, 2013

Great place to stay in Watertown, clean and lots of places to eat in vicinity. The it has a nice pool which was a little cloudy, but usable, a nice hot tub, and a decent workout room. The bar is nice and the staff are very personable, but the prices are a little steep. All in all you feel welcomed and comfortable there. I will stay again

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
5 of 5 stars Reviewed July 19, 2013

Overall 2nd time staying at this location and it seems like every time they step it up even more with all staff members. Everyone very friendly and helpful. Looking forward to another visit and would highly recommend.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Plattsburgh, New York
2 reviews
5 of 5 stars Reviewed July 15, 2013

Everything was perfect--especially the mattress! the most important feature in the hotel, for my mind--but the portions of the food (we ate in the dining hall for dinner) were much too ample. The dinner was well prepared and was delicious but we couldn't eat it all and since we were traveling, couldn't take it with us. I have recommended that the restaurant consider senior portions and I hope they will.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Mountain, Ontario
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2013

Went to Watertown for shopping and chose the Hilton Garden Inn for amenities, proximity to shopping etc. From the staff at check-in, to the pool/hot tub facilities through the dinner and breakfast it was an excellent experience.

Will be going back again in the near future and have already recommended to neighbors and friends.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 13, 2013

We stayed here for a week while visiting family in the area. The hotel and the service were excellent and our room was very clean and comfortable. The staff of the hotel from the manager to the maid was friendly and helpful! I was really impressed by the caring attitude that everyone displayed. Even when we had a problem with our a/c unit the problem was taken care of right away and followed up by the front desk. The food was good too! Overall a lovely stay at a great hotel!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
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kingston, Canada
1 review
5 of 5 stars Reviewed July 13, 2013

room was clean,meals where awesome,staff more than helpful,pool and hot tub where very clean,excellant value for your money, room and meals were diffenently worth the money.will be back again and will stay at a Hilton garden inn in other cities if opportunity arises again

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 16 Hotels in Watertown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Watertown/Thousand Islands hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, Historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Centerwith WiFi, secure remote printing fromguest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 
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