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“Hilton Garden Inn” 4 of 5 stars
Review of Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown/Thousand Islands
3.0 of 5 Hotel   |   1290 Arsenal Street, Suite 8, Watertown, NY 13601   |  
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Ulimate Date Night
Ranked #1 of 16 Hotels in Watertown
Certificate of Excellence 2014
Buffalo, United States
2 reviews
“Hilton Garden Inn”
4 of 5 stars Reviewed July 21, 2013

Great place to stay in Watertown, clean and lots of places to eat in vicinity. The it has a nice pool which was a little cloudy, but usable, a nice hot tub, and a decent workout room. The bar is nice and the staff are very personable, but the prices are a little steep. All in all you feel welcomed and comfortable there. I will stay again

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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380 reviews from our community

Traveler rating
    268
    84
    20
    5
    3
See reviews for
98
141
19
79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Any
English first
Ottawa, Canada
1 review
5 of 5 stars Reviewed July 19, 2013

Overall 2nd time staying at this location and it seems like every time they step it up even more with all staff members. Everyone very friendly and helpful. Looking forward to another visit and would highly recommend.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plattsburgh, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2013

Everything was perfect--especially the mattress! the most important feature in the hotel, for my mind--but the portions of the food (we ate in the dining hall for dinner) were much too ample. The dinner was well prepared and was delicious but we couldn't eat it all and since we were traveling, couldn't take it with us. I have recommended that the restaurant consider senior portions and I hope they will.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Mountain, Ontario
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2013

Went to Watertown for shopping and chose the Hilton Garden Inn for amenities, proximity to shopping etc. From the staff at check-in, to the pool/hot tub facilities through the dinner and breakfast it was an excellent experience.

Will be going back again in the near future and have already recommended to neighbors and friends.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 13, 2013

We stayed here for a week while visiting family in the area. The hotel and the service were excellent and our room was very clean and comfortable. The staff of the hotel from the manager to the maid was friendly and helpful! I was really impressed by the caring attitude that everyone displayed. Even when we had a problem with our a/c unit the problem was taken care of right away and followed up by the front desk. The food was good too! Overall a lovely stay at a great hotel!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness

Review collected in partnership with Hilton Garden Inn

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kingston, Canada
1 review
5 of 5 stars Reviewed July 13, 2013

room was clean,meals where awesome,staff more than helpful,pool and hot tub where very clean,excellant value for your money, room and meals were diffenently worth the money.will be back again and will stay at a Hilton garden inn in other cities if opportunity arises again

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckhorn, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 10, 2013

We stayed here for 2 nights on our way back from a trip through the Adirondacks. Compared to other Hotels we stayed in, this Hilton Garden Inn has the best value for your money. The rooms are clean and well appointed, and the hotel itself is well kept. The staff was second to none. Do not hesitate in eating at this hotel, as the food is excellent and the breakfast buffet is the best we have ever had.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Watertown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Watertown/Thousand Islands hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, Historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Centerwith WiFi, secure remote printing fromguest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 
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