We booked a junior suite for the Family Story time pkg ( room, s'mores by the fireplace in the lobby and breakfast included).
Checkin was quick and efficient. Almost too efficient in that it didnt seem warm but that may have just been the personality of the young lady serving me.
The room was great; clean, sizeable, nicely decorated. Although beds are adjustable (soft -firm) there really isn't a huge difference in the mattress core is just a topper that adjusts and if you are a larger person you hit the firm core regardless.
Pool is small. But we weren't expecting an Olympic size and it was a tad chilly. Hot tub was nice and clean.
We're weren't able to have the s'mores by the fireplace as there was a wedding in the hotel that spilled into the lobby. It was so loud that conversations could t be had and many of the wedding guest were behaving as though they had enjoyed too much alcohol. I didn't want to sit in the midst of that with my child so were had chocolate and marshmallows in the room.
Breakfast was incredible! Just a warning- don't tell the chef you want everything on your omelette as it will come the size of a dinner plate and stuffed 3 inches high. It was big enough to feed a family! The crepes were delicious! Servers were attentive and very good.
Not being able to partake in the s'mores part of the pkg was mentioned at check out and they refunded the pkg amount and only charged for the room as well as giving me bonus honors points. If I'd only reserved the room then breakfast wouldn't have been included so we got a wonderful breakfast for 3 free At this point too. The manager on duty was extremely apologetic even though this was not their fault simply a circumstance that happens probably once in a blue moon if that.
We had a great stay, in a beautiful room and great service. I would recommend this hotel to anyone for any travel plans.
- Official Description (provided by the hotel):
- Welcome to the Hilton Garden Inn Watertown/Thousand Islands hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, Historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Centerwith WiFi, secure remote printing fromguest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more less
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