We booked a junior suite for the Family Story time pkg ( room, s'mores by the fireplace in the lobby and breakfast included).
Checkin was quick and efficient. Almost too efficient in that it didnt seem warm but that may have just been the personality of the young lady serving me.
The room was great; clean, sizeable, nicely decorated. Although beds are adjustable (soft -firm) there really isn't a huge difference in the mattress core is just a topper that adjusts and if you are a larger person you hit the firm core regardless.
Pool is small. But we weren't expecting an Olympic size and it was a tad chilly. Hot tub was nice and clean.
We're weren't able to have the s'mores by the fireplace as there was a wedding in the hotel that spilled into the lobby. It was so loud that conversations could t be had and many of the wedding guest were behaving as though they had enjoyed too much alcohol. I didn't want to sit in the midst of that with my child so were had chocolate and marshmallows in the room.
Breakfast was incredible! Just a warning- don't tell the chef you want everything on your omelette as it will come the size of a dinner plate and stuffed 3 inches high. It was big enough to feed a family! The crepes were delicious! Servers were attentive and very good.
Not being able to partake in the s'mores part of the pkg was mentioned at check out and they refunded the pkg amount and only charged for the room as well as giving me bonus honors points. If I'd only reserved the room then breakfast wouldn't have been included so we got a wonderful breakfast for 3 free At this point too. The manager on duty was extremely apologetic even though this was not their fault simply a circumstance that happens probably once in a blue moon if that.
We had a great stay, in a beautiful room and great service. I would recommend this hotel to anyone for any travel plans.