I always stay at Hilton properties when I can, and in Watertown I had a choice between Hampton Inn and Hilton Garden. As the Hilton Garden was a bit cheaper, I booked there. It's a newer hotel, and was quite busy when we stayed, but staff seemed distracted, and I didn't get the usual intimate Hilton feeling. My hhonors profile shows my preference for a room away from the elevator, but that was ignored, and we were given a room closest to the elevator, without any comment. The room wasn't as clean as we expect from Hilton - especially in a newer property - with stains on the floor in both the bathroom and entryway. The bed was clean and comfortable and we had a good night's sleep. In the morning we had great difficulty plugging in the coffeemaker, as the unit it was on partially covered the electrical outlet. I don't expect these annoyances at Hilton, so I can only rate this HGI average.
- Official Description (provided by the hotel):
- Welcome to the Hilton Garden Inn Watertown/Thousand Islands hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, Historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Centerwith WiFi, secure remote printing fromguest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more less
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