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“cute little place” 4 of 5 stars
Review of Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown/Thousand Islands
3.0 of 5 Hotel   |   1290 Arsenal Street, Suite 8, Watertown, NY 13601   |  
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Ranked #1 of 16 Hotels in Watertown
Gatineau, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“cute little place”
4 of 5 stars Reviewed April 13, 2013

nice hotel, bar staff are awesome!!!

went there with my boyfriend for 2 nights, besides having to choose between either a king size bed or a shower I really enjoyed my stay. The bed kind of sunk in the middle but it's not big deal.

the location is ideal if you are aroud to shop. The mall is walking distance, so are a bunch of stores. Tons of restaurants near by ( not just chains, you have locally owned ones too ) and we found a couple places to grab drinks too! All in all we would go back :)

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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348 reviews from our community

Traveler rating
    240
    82
    19
    5
    2
See reviews for
89
128
18
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Any
English first
Adirondack, New York
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 12, 2013

This new construction is wonderfully equipped with all details taken care for you. The king room and bathroom facility was extremely clean and amenities were great. The bed is programmable for your comfort level. Fitness, pool and jacuzzi were all top notch, temps just right. The small bar area was pleasant. The breakfast was delicious (an extra cost of 10.95 per person) and so well presented. The choices of cold & hot entrees,plus cooked to order eggs/pancakes was a pampered extra I appreciated. The chef prepared a super veggie omelet. All staff were extremely courteous and accommodating. Location allows for walking to other nearby dining options (frig availability does allow you to bring extra goodies with you if you choose not to partake of the breakfast cost) and shopping facilities. It's a bit more expensive than others, but the off season rate is somewhat enticing to try and glad we did. Highly recommend.

Room Tip: King rooms are pleasant and spacious
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatineau, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 4, 2013 via mobile

First visit was a disaster, noisy, kids jumping on our heads for two nights, we were on the third floor.
Second visit was perfect, on top floor, nice and quiet just like the first night of our third visit.
But on second night, a family with three young kids booked a room not far from us and despite having a suite with bedroom away from hallway, we heard kids screeching, running, jumping, bnging on walls and of course the adults yelling at them to quiet down all evening until it finally stopped at 11:30 at night.
Too bad, it is a beautiful property and all it would take is a pocket door between living area and bedroom.

Stayed March 2013, traveled as a couple
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1 review
5 of 5 stars Reviewed April 4, 2013

the two days we spent at Hilton Garden Inn were one of my best vacations. and I will do the same Hotel in my future vacations. Pool was great. Whirlpool was great. resturant was great. Room was great Internet speed was great.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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A TripAdvisor Member
5 of 5 stars Reviewed April 4, 2013

Stayed at the hotel for the "Date night" package. The hotel is quite nice very clean. Staff very professional and eager to please. Food was very good at the hotel. We will do it again - nice short term getaway!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Ogdensburg, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 20, 2013

hotel was clean . price was good . pool was small. restaurant was expensive. breakfast was 11 bucks. kids ordered room service. salad . fries .pepsi. 18 bucks .adults had beer in pool area with kids would stay again but eat at red lobster

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2013

Nice clean and new. Big Fitness Center and indoor pool. Restraint and Bar on premises. They need to have free coffee 24/7 like Hampton Inn. Plenty of outlets in the rooms. Top 25% I have stayed in. Chipollte and Moe's less thank half a mile away. Right off the highway. There's a mall right across the highway.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601
Phone Number:
Location: United States > New York > Watertown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Watertown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Watertown/Thousand Islands hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, Historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Centerwith WiFi, secure remote printing fromguest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 
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