We were a family of 3, all adults, who stayed Aug 31-Sept 1 (booked via booking.com). First off they need to do something about how the GPS directs you if possible. We got lost as we were directed to another 300 Washington Street in a small town perhaps about 15 mins away. When we finally arrived, we had to wait nearly 1/2 hr past check-in time to get a room. Other guests were waiting also and were visibly upset. When a manager finally came to the front desk, she offered an explanation for the delay (staffing issues) and a discount on the room rate. To add insult to injury, we got booked into a very dirty room!! There were smelly pillows and what looked like a small blood or rust stain on the sheet of one bed. The other bed had a comforter with a huge "blood" stain and a sheet with lipstick smears. We called the front desk to have the sheets changed however no one came after 20-30 minutes thus we called back. We were told housekeeping was on their way. We waited another 10 mins however no one came so we went down to the front desk to complain, only to be told that we were placed in that room by error!! We had pictures of the nastiness which we showed the front desk clerks. They were appalled and we did receive an apology. The room (#309) apparently was never cleaned however it appeared in their system as cleaned. It's strange because the beds were made up perfectly and there was even a written note left by the housekeeper stating that the room was cleaned for us!! Even the towels seemed freshly replenished. It's gross to think about because we unknowingly laid on these unhygienic beds before discovering the disgusting stains. Unfortunately, we had to ask for a discount and a change of room - it wasn't readily offered. Should the room have been comped?? It's a pity we didn't have a manager to speak to at this point. In spite of the gross error with the 1st room, the new room we got was very clean - you could smell the difference! We checked the sheets and they were fresh and clean. In general we liked the amenities available (e.g. in-room microwave and fridge, large flat-screen, free breakfast). The breakfast was pretty decent and they refilled constantly. Affordable place to stay for a weekend shopping trip. I would return despite the bad start provided no more mishaps.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to write a review about your recent stay with us. Please accept my sincerest apologize for the horrible start to your stay with is. I am glad that our staff was able to get you into a room that was clean and that you were able to enjoy the rest of your stay and all of the amenities that we offer. I am also happy to hear that you would return for a future visit. Since I was unable to compensate you for the problems that you encountered during your stay I would be like the opportunity to make amends during a future visit. Please let me know when you would like to visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.