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“Excellent our second visit” 5 of 5 stars
Review of Quality Inn and Suites

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Quality Inn and Suites
2.5 of 5 Hotel   |   1190 Arsenal Street, Watertown, NY 13601 (Formerly Americas Best Value Inn)   |  
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Choice Privileges Points
Ranked #6 of 16 Hotels in Watertown
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Excellent our second visit”
5 of 5 stars Reviewed August 19, 2013 via mobile

What more can be said:

Rooms great, staff fantastic nothing is too much trouble, great value (phone them direct !!), breakfast great.

This hotel has the most comfortable bed I have ever slept in.

I thought the hotel was even better than last year and that takes some doing - well done to the desk staff, management and everyone....

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1traviler, Owner at Quality Inn and Suites, responded to this review, January 28, 2014
Hi Daveh001,

Thank you for your wonderful feedback! The staff at Quality Inn & Suites is very happy to hear how much a pleasure your stay was. We look forward to you visiting us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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144 reviews from our community

Traveler rating
    44
    63
    22
    12
    3
See reviews for
30
66
11
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
Kankakee, Illinois
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 17, 2013

We reserved our room via the Choice Hotels website and got a good rate (Around $90, I think.) When we arrived we noticed their sign advertised a $79 special and the desk clerk informed us that she would be able to give us that rate since we had booked via Choice Hotels. Nice! This is an older facility, but well maintained and clean. The staff was very helpful and efficient and the guest laundry facilities were adequate and not too expensive. Would definitely stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1traviler, Owner at Quality Inn and Suites, responded to this review, January 28, 2014
Hi St0neAge,

Thank you for your feedback. We are happy to hear our staff was accommodating and comfortable to you. We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hendersonville, NC
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 15, 2013

I felt safe. I loved that the hotel has kept some nostalgic items in the rooms like the old Kleenex dispenser from the 1970s and the shower faucet handles (they look clean and work perfectly fine). The best part was the retro noise-free phone booth in the lobby. I used it and it works so well! Free breakfast. Amazingly helpful and super friendly staff. Even though, the hotel was a little dated, that did not bother me a bit. It had everything I needed with spacious rooms and FREE WIFI. I will stay here again. The hospitality was superb.

Room Tip: Enjoy the nostalgia!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1traviler, Owner at Quality Inn and Suites, responded to this review, January 28, 2014
Hi Jiffygal,

Thank you for your review, We are so pleased to read how enjoyable your stay was with us. The hotel staff always appreciates wonderful feedback. We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 12, 2013

Very nice hotel and very nicely located. Close to all shopping and restaurants.Lovely that it is non smoking although our friends did smoke. My only comment on that is they could provide a bench at the back door and better marked ash trays. Not such a pleasant sight to see butts everywhere.
GREAT breakfast, best scrambled eggs i have eaten in a hotel. Lovely and very helpful staff. The rooms are a little dated but seemed to be clean and in good order. Would for sure consider this hotel again. Happy travels......

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1traviler, Owner at Quality Inn and Suites, responded to this review, January 28, 2014
Hi Suebailas,

Thank you for your review, we appreciate your suggestions and would take it under consideration. Our staff is glad to hear you have enjoyed your visit with us. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mascouche
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 11, 2013

We booked this hotel for the first time to attend a football game our son was playing for the red and black , oldest semi professional team in the US. It reminded me of the movie Friday night lights. The room had two double beds, quite comfortable. The staff were quite friendly. The only advice I would give this hotel is to make sure they recognize when choice platinum or diamond members use their hotel and are aware of their benefits; ex. early check in.

Room Tip: First time , for the price ,room was more than adequate, even though hotels was totally full we didn...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1traviler, Owner at Quality Inn and Suites, responded to this review, January 28, 2014
Hi CarolynMascouche,

Thank you for your feedback. We are happy to hear you had a comfortable stay at our hotel and will be more alert for when Choice Elite members visit. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cloyne, Canada
Top Contributor
63 reviews 63 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 10, 2013

We checked in about 6:45pm and were greeted by Priscilla. Hope the hotel hangs onto her! Very friendly and outgoing, and informed us right away that we would be getting a better rate than the senior discount I had gotten online, because the hotel was running a special that week. What a nice way to start off our stay. Next we sampled some of the free wine and beer In the reception area.
The rooms, while not new, we're clean and odor free. Filling hot breakfast of scrambled eggs, sausages, and waffles was a great way to begin our shopping day in Watertown.
We'd stay here again!

Room Tip: The rooms we had at the end, 142 and 144 were very quiet, away from busy Arsenal St.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1traviler, Owner at Quality Inn and Suites, responded to this review, January 28, 2014
Hi Ben,

Thank you so much for your great review. We are happy to know you enjoyed our specials, staff and treats at our hotel. We look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watkins Glen, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2013

My boyfriend and I stayed at the quality inn while we were in town to go white water rafting and I was very impressed. The lady at the front desk was very friendly and helpful. We showed up 3 hrs before check in and she was nice enough to make some calls and get us in our room. It is located right on a main strip so there are lots of restaurants and things to do at a close distance. The rooms are a little out dated but for the great price a night you can't beat it. We will definitely be back when we come for our next rafting trip.

Room Tip: Ask for a room by the outdoor pool!
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1traviler, Owner at Quality Inn and Suites, responded to this review, January 28, 2014
Hi Andrea,

The hotel staff is glad to hear you had a wonderful stay with us. We appreciate your feedback and will consider your suggestions. We look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn and Suites

Address: 1190 Arsenal Street, Watertown, NY 13601 (Formerly Americas Best Value Inn)
Phone Number:
Location: United States > New York > Watertown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Watertown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn and Suites 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Americas Best Value Inn Watertown includes more of what you want when traveling to Northern New York State! We are a completely renovated and upgraded property with all our improvements completed for 2011. Take advantage of our complimentary continental breakfast served daily, and free Wi-Fi in all guest rooms. Additionally, every guest room comes equipped with microwaves, mini-fridges and cable TV. The Americas Best Value Inn Watertown is your best value near the Thousand Islands, Fort Drum, the Great Lakes Seaway Trail, and the entire Northern New York region. We offer the perfect accommodations whether you are in town to visit family stationed at Fort Drum, home to the Army’s 10th Mountain Division, or to enjoy a weekend shopping trip from across the 1000 Islands Bridge. We are less than 1 mile from the newly expanded shopping district which includes the Salmon Run Mall, Sam’s Club and Wal-Mart. A reminder to our friends from Kingston, Ontario – we are only 25 miles from the Canadian border and we always accept Canadian funds at par! Adventure enthusiasts come to experience 14 sets of class III and IV rapids along the Black River. There’s snowmobiling at Tug Hill Plateau and snowboarding and skiing throughout the Dry Hill and Thompson Park area. We offer plenty of parking for snowmobile trailers in the winter and are within a few minutes of multiple access points for the Black River. So whether you are Whitewater kayaking, flat water paddling, snowmobiling or skiing we’ve got you covered at Americas Best Value Inn Watertown. ... more   less 
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Also Known As:
Americas Best Value Hotel Watertown

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