We made the mistake of coming back to Northolme, thinking they had improved since last year. Sadly, the hotel seems strongly committed to providing sub-par service.
Booked two villas, one for me, wife and kid, the other for my sister. In advance, we had requested an early check-in at 12 noon. This was not available, which is OK, so we came back at 1400, only to be told our villas were not available at the moment, but we could sit and have lunch in the bar. No further information was given, so at 1530 we asked the bar staff when our villas would be ready, to which they replied they would be ready at 1800. OK, a hotel can make mistakes, but at least the hotel should take care to inform their guests at timely intervals.
We then went to the reception to ask why they were not ready until then. The reception staff then replied that one of the villas had been ready since check-in at 1400, and all our luggage (incl my sister's luggage meant for the other villa) had been brought there. We then received the keycards for the one villa that had been ready, one and a half hour after checking in.
The other villa for my sister would not be ready until 1800, and she would be compensated with a 20 min massage in the spa for the inconvenience. She was not interested in getting a massage, only access to her villa, as she wanted to freshen up after traveling from Praslin, relax in her villa, and use the pool, beach etc.
We went to the reception again to inform them that this was not a good start for our stay, and suggested that a dinner discount would be acceptable as compensation for the long delay. Not so for the staff, which insisted that the lunch we had been served cost in excess of €200 (the total amount came to about SCR 1000 ~ €40), and that we could expect no more from them. Needless to say, we ate dinner elsewhere, and will never again return to Northolme - which is a shame, since the hotel itself is absolutely beautiful.
Just now we got a call from the reception at Northolme (we are now in an other hotel) and they offered nothing but an apology (since we have received a free lunch (well, we paid dearly for it by not having our villas available) and hoped we would be back for a third visit.
Someone in the management must be extremely short-sighted to believe we will return. Maybe we are just unlucky, but our experience with this hotel is absolutely not good at all. The service and staff commitment is clearly non-existent, to be honest, we've stayed i B&B's which have had far superior service. On the other hand, Hilton's junior staff, such as the gate guards, ground keepers etc, which are all very friendly and attentive.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Despegar.com, Hotels.com and Priceline so you can book your Hilton Seychelles Northolme Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Seychelles Northolme Hotel Glacis
- Hilton Seychelles Northolme Resort And Spa
- Hilton Glacis
- Glacis Hilton
- Hilton Seychelles Northolme Resort & Spa Mahe Island