I guess that if you book this hotel as a three star hotel, as a nice ending of your back pack holiday and for a great price then you would probably be very happy.
The problem for us is that we came in with the wrong expectations and most probably we paid the wrong price for this hotel. We cannot blame ourselves 100% either, we booked through Kouni, a travel agency with luxury resorts and not the cheapest rate and we trusted their judgement.
So first of all, this hotel has been a 5-star, they are today ranked as a 4-star by Kouni, and 3,5 by hotels.com but in reality they are no more than a 3-star hotel today unfortunately. You start in the lobby, apart from the plastic flower decorations you will notice that the awards and nomination miraculously seem to have stopped after 2009.
Secondly, the rooms. Broken sinks, torn curtains, only 50% of the lamps working and motel standard on bed and bathroom articles (forget conditioner, a all-in-one product is offered) to mention a few things. The beds have no upper mattress so you will feel the springs, mould around the edgers in the sink and showers shows that this old lady is in need of a general brush-up.
No extras such as bathrobes, slippers or mattresses for the sunbeds existed either.
Thirdly, and for us the most important part, the food. Most of what they serve comes either from a box or a can. The hotel tells that they have two restaurants but in reality it is only one. The breakfast buffet is a simple American one, similar to an ordinary best western hotel. No hint about that you are on a paradise island, forget about fresh fruit juices.
The bar, or as they call it the a la carte restaurant, serves road restaurant food from a plastic wrapped menu. Soggy chips, a spaghetti "fruits deal mer" with crabsticks and rubbery-like canned prawns drenched in three cm of oil at prices higher than the nearby 5-star Hilton (to which we fled after two days)
For the evening you are stuck to a set menu. Two pictures enclosed. Guess your self what is meat and what is fish. No further comments.
The hotel was really surprised that we complained and referred to old glorious days but it takes a very short time for a star to fall.
The staff was very kind and did what they could to make us stay, included an upgrade to their superior suite but our general impressions,the food and what we had been told from the travel agent Kuoni could not make our holiday the precious week we would have looked forward to. We are not sure if Kouni over sold this hotel to us or if the hotel over sold themselves to Kuoni but the hotel finally accepted to give us some of our money back and we checked in at the nearby Hilton Northolme Resort. That saved our vacation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.