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“A week in paradise” 5 of 5 stars
Review of Kempinski Seychelles Resort

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Kempinski Seychelles Resort
5.0 of 5 Resort   |   Baie Lazare | P.O. Box 1356 Victoria, Baie Lazare, Mahe Island, Seychelles   |  
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Ranked #2 of 2 Hotels in Baie Lazare
Cologne, Nordrhein-Westfalen, Germany
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“A week in paradise”
5 of 5 stars Reviewed November 6, 2013

The hotel claim itself be a paradise, and actually, it is.... located in a nice bay, where nothing but the hotel is and the surrounding is very natural and untouched. If you listen to the sound of waves and animals outside rather than loud music and enjoy the fact that if you want, just few metres from your hotel you can find yourself in a jungle, then you're at the right place.
The hotel has everything you want a 5* star Kempinski to have - beautiful and comfortable rooms, great breakfast, cleanliness and very nice and welcoming staff!
Extraordinary makes it the choice of sport activities on site. You can borrow water sports equipment (kayaks, snorkeling sets etc.) for free! Also there are plenty of guided activities both free of charge or for few euros, which are gonna take you see another places than the hotel beach. Thus I want to thank the recreation team Pepe, Ricky, Phil, Kenny and others for being professional, entertaining and making it my best resort holidays!:)
Shorty before our stay, we've read a lot of complaints about the food and the prices there. So we went to eat outside (there are 2 restaurants in the wide neighbourhood) and realised, that the price level stays the same, whether you choose a restaurant with few plastic chairs on a beach (40 eur for two meals) or one of those in Kempinski. The fine-dining restaurant of the hotel, L'Indochine, offers f.e. a delicious 3-course menu for 30 euros. I don't have to comment the difference in service and food experience, do I? We experienced that the prices, which all of you comment and which is very high, is a matter of whole Seychelles and not of this particular hotel.
I'd come back to the relaxed atmosphere immediately...
With these words we also wanna greet Gaetano, the resindence manager, whom you see running around and making sure the guest's stay is all perfect! :)
Regards from Natalia & Jarmila (Slovakia)

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanMarcMichel, General Manager at Kempinski Seychelles Resort, responded to this review, November 16, 2013
Dear Natalia,

I trust that you have a safe trip back to home and that you had shared your unforgettable memories, about your one week in paradise especially at the Kempinski Seychelles Resort.

I was delighted to read about your moments and to know that overall you had one of your best stays ever and have enjoy the facilities and service we offer. We take particular pride on our service delivery, it is the motto of our Team Members who care so much for each of our guests and create those exceptional experiences. I have already passed your compliments to them, especially Gaetano, Pepe, Ricky, Phil and Kenny.

I am pleased to read that you had a gastronomic experience unlike any other, in the L’Indochine Restaurant.
Our fine dining restaurant always offers exceptional experiences that resonate with indulgence.
Both you and Jarmila, have now your Seychelles home and we look forward to your next visit to our little paradise, hoping it repeats again and again!

Sunny regards from Seychelles,

Jean-Marc Michel
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598 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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  • Dutch first
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English first
Gamla Bjärred, Skåne Län, Sweden
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2013

Our family had an unusual experience when our youngest son had to get his appendix removed. This a perfekt test what hospitalaty menas and all staff at Kempinski fullfilled that. Thank you all.
The hotell is verk nice and the suite we had were perfect. The food at Windsong were to limited and expensive. We were pleased with everything Else.

Room Tip: We had a hill suite which was good.
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanMarcMichel, General Manager at Kempinski Seychelles Resort, responded to this review, November 16, 2013
Dear Anders,

Thank you for your kind comment about your recent stay with the Kempinski Seychelles Resort.
Your youngest son health was our top priority and we are happy that everything went so well for him. I have surely shared your nice review to the rest of the Team Members, about how a professional, yet personal service can make such a difference.

We also offer guests an experience that sits within a context and a culture with our private dinner delivered by dedicated Team Members who are inspired by the beauty of the Seychelles and its surroundings.

We will be delighted to pamper you and your lovely family again and again in our little paradise!

Sunny regards from Seychelles,

Jean-Marc Michel
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Stockholm
1 review
4 of 5 stars Reviewed November 3, 2013

Great rooms, wonderful beach and pool area, fantastic seaside activities such as snorkeling, kayaking, turtle feeding. Unusually helpful and friendly staff at the activity center at the beach. They really wanted us to have a great experience.
The minus is the food. One buffet restaurant with some inspiring courses but after a couple of days it gets boring. The a la carte restaurant had a nice international menu and great service. The seaside restaurant offered nice dishes but after a week the menu felt a bit limited. The area is wonderful but a bit remote.

Room Tip: Don't hesitate to reserve a room toward the hillside. Since you spend the whole day at the beach...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanMarcMichel, General Manager at Kempinski Seychelles Resort, responded to this review, November 16, 2013
Dear Cecilia,

First of all, we would like to thank you for letting us know about your experience at Kempinski Seychelles Resort.

We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time at our Resort. Our devoutness is to provide the highest quality service level beyond our guest expectations, and it is a real pleasure to learn that our Team Members had been able to exceed your expectations in order to make your stay unforgettable.

I am sorry to hear that your find the menu after a week a bit limited. We also provided private diner, with a selection of set menu, which becomes a soupcon of adventure, during your stay with us.

We hope this is the first of many more times we will have the pleasure to host you at the Kempinski Seychelles Resort.

Warmest Regards,

Jean-Marc Michel.
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Brisbane
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 2, 2013 via mobile

This hotel is beautiful set on a very pretty cove. But........ It is close to one of the hottest places on earth with high humidity and breezes blocked by the mountain behind. The reception and bar areas have no airconditioning and the fans are in effective. Flowing perspiration is the order of the day.
If you think a cooling drink would help the service is so slow it is unbelievable. Just as well as the drink prices will blow you away. I got a bill for $80us for two G&T's.
One of the two restaurants is so expensive you need to be a sheik to eat there. It is a paradise spoilt by poor service and exorbitant prices.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanMarcMichel, General Manager at Kempinski Seychelles Resort, responded to this review, November 18, 2013
Dear Ehouse,

Thank you for your wonderful comments about the location of Kempinski Seychelles Resort

Like you, I believe the Seychelles is blessed with a tropical weather, where you can enjoy the cool sea breeze and the warm sunshine on your skin. This is the desire of most of our guest. And I’m sorry to read that this was not your expectation.

I find it strange that you receive a bill for $80 for 2 G&T’s, as the highest price for this drink is not exceeding 18$. I would be very happy to investigate, if you could please provided me with the billing date and restaurant, in which you pay for the drinks. In regards to our restaurant, rest assure that our prices are in line with the rest of the 5 stars Resort‘s restaurant in the Seychelles.

We hope to have the pleasure to welcome you back with us in the near future.

Warmest regards,

Jean-Marc Michel.
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Chicago, Illinois
1 review
5 of 5 stars Reviewed November 1, 2013

The staff and hotel are excellent for a relaxing beach holiday.
HOWEVER....be aware that after 20 hours travel don't arrive before 1400 as you will not get access to your room, which arriving at 0800 on a very rainy wet day is not a good experience.
The only negative we would raise is the cost of anything liquid - coffee x 3 = £11.00 75cl Wine = £40.00 minimum average circa £90.00.

Room Tip: Beach view from raised bed area is excellent
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanMarcMichel, General Manager at Kempinski Seychelles Resort, responded to this review, November 16, 2013
Dear Ian

Thank you for taking some of your valuable time to post your review on Tripadvisor and for sharing your comments about your recent stay at the Kempinski Seychelles Resort.

We appreciate your kind comments about the Resort and the excellence service that the Team Members delivered.

I’m sorry to read that we were not being able to offer an early check-in. Our usual check-in time is 14:00 H and our check-out is 12:00 noon. Early check-in or late check-out is subject to availability on the day of arrival. Guaranteed early check-in or late check-out is subject to extra charge. Referring of our food and beverage cost, are in line with the 5 Star Resort on the island.

Please rest assured that all the issues you have raised have been addressed, in order to provide to all of our customer unforgettable experiences and a good the reason to come back.

We hope to have the opportunity to provide you with a flawless experience in the future.

Warmest Regards,

Jean-Marc Michel.
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La Digue Island, Seychelles
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 31, 2013

actually we haven't been eating there yet but we have been spending mostly our whole after noon and it was fantastic with the sea front view and a nice cocktail and enjoying the nice breeze of the beach with the whole hotel, bar and swimming pool atmosphere that felt so good... however we have been there 4 times and the last one is now in october...wooow and i hope sooner or later when we'll think about having there food lunch or dinner it will feel great as much as a cocktail and the time spending there.... i want to wish them good luck and continue with the good services and kindness...

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanMarcMichel, General Manager at Kempinski Seychelles Resort, responded to this review, November 16, 2013
Dear Shania,

Thank you so much for sharing your lovely review with our readers.
We feel truly honored to know you had a fantastic time at our Resort, and mostly, enjoying our cocktail and our leisure service. We are happy to read that the atmosphere of Kempinski Seychelles Resort has been such a highlight for you!

Thank you for the good wishes and we hope that your next visit you will try our delicious food in one of our restaurant.

Warmest regards,

Jean-Marc Michel.
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Walton on THames
1 review
5 of 5 stars Reviewed October 24, 2013

Staff were so helpful and freindly, Great location, you can forget all your worries and stress and just relax there. Spa a little dissapointing but everything else made up for it. Best place I have stayed in the Islands and would recomend to anyone. I can not say eneough - the staff are just wonderful

Room Tip: Any room is great - the Suites are fantastic
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeanMarcMichel, General Manager at Kempinski Seychelles Resort, responded to this review, October 29, 2013
Dear Chris B,

Thank you for your valuable comments about your stays at the Kempinski Seychelles Resort.
We are happy to know that we exceeded your expectations and that we were able to create such a unique holiday experience.

Your positive comments about our Team Members will be an inspiration to keep us on the right track in delivering the best quality of service, with a smile throughout the year.

We hope to have the pleasure to welcome you back with us in the near future.

With warmest regards from the Sunny Seychelles,

Jean-Marc Michel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Seychelles Resort

Address: Baie Lazare | P.O. Box 1356 Victoria, Baie Lazare, Mahe Island, Seychelles
Phone Number:
Location: Seychelles > Mahe Island > Baie Lazare
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Baie Lazare
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Kempinski Seychelles Resort 5*
Number of rooms: 150
Official Description (provided by the hotel):
A world apart, yet within reach! The Kempinski Seychelles Resort – Baie Lazare is the ideal location for those seeking an intimate getaway or an island adventure. Baie Lazare offers an intimate and exotic tropical paradise surrounded by untouched natural beauty. It is a tidal beach protected by a reef around 200 meters out. The Resort is tucked only half hours’ drive from the International Airport and only 40 minutes away from the capital, Victoria. ... more   less 
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Also Known As:
Kempinski Seychelles Resort Mahe Island

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