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“It's like paradise, but food spoils everything!” 2 of 5 stars
Review of Four Seasons Resort Seychelles

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Four Seasons Resort Seychelles
5.0 of 5 Resort   |   Petite Anse | P.O. Box 1397, Baie Lazare, Mahe Island, Seychelles   |  
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Ranked #1 of 2 Hotels in Baie Lazare
Freienbach, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“It's like paradise, but food spoils everything!”
2 of 5 stars Reviewed July 2, 2013 via mobile

We stayed for five nights in the Four Seasons. Fortunately we got one of the most beautiful Hilltop-Villa (102) which is located on the top of the resort and offers fantastic views and absolute privacy! The Villa is modern and has a lovely private pool. The hotel beach is one of the most beautiful beach in Mahe! Also the Service is outstanding and all employees are helpful and friendly.

The problem is the food at the restaurant ZEZ! ZEZ just reopened end of June. Unfortunately the quality of food is dreadful and highly overpriced. I do not have problems paying a fortune for dinner but then I expect good quality, especially in a Four Seasons Resort! The tenderloin was stinking and came well done instead of medium/rare. Guess this kind of beef was spoiled. Then we ordered a red snapper instead. This one was like a meal out of the fridge, it might have been deep-frozen food. The smashed potatoes were tastless. The day after we had breakfast at ZEZ. The omelette buffet was unattended for almost half an hour and the birds were attacking the buffet. The hotel manager was sitting right beside it (meeting with two other people) but he didn't react.

The resort is like real paradise but the food destroys this beautiful memory of it. Avoid ZEZ, go to Steak Shak if it is open. They serve fresh food from the grill.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this review, September 2, 2013
Dear love_gourmet_food75,

I'm so glad to read that you loved the villas, beach and service at our beautiful Resort.

I'm sorry to hear that you found the food fell below your expectation on a couple of occasions. Let me assure you that our Red Snapper is locally caught and freshly brought into the Resort every day, and our Chefs are fastidious in ensuring that our food is of the freshest and highest quality throughout the Resort. The Cape Grimm beef steaks we serve in Steak Shack are from the same supplier as those in ZEZ, so please let me assure you that it was perhaps that the beef was a little too well cooked for your preferences, rather than anything to do with the quality or freshness of the beef.

With warm personal regards,
Alex Porteous
General Manager
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536 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 30, 2013

The pool villa was well-appointed, large with a spacious bathroom and a great outdoor area that includes a pavilion. The villas were built in such way as to take advantage of the fantastic view while ensuring privacy of the villa guests. The grounds of the Four Seasons was huge but there are always staff with golf buggies ready to shuttle one around the resort. The spa was located on top of the hill with an amazing view of the bay. The massage was average but the experience was enjoyable nevertheless- especially chilling out at the lounge area with a delicious cinnamon tea drink. We ate at the restaurants every single night and found that on the whole it was good with a few exceptions. The fish that was recommended by our helpful waiter was over-cooked and dry. We were also quite disappointed with the Indian-themed fare as the lamb was again over cooked. The sushi and the sashimi at the Japanese restaurant were so-so. The breakfast, however, was excellent. We spent a lot of time at the beach and we did some snorkeling just off the shore and were able to spot quite an interesting array of fish and coral. All and all, the resort has exceeded our expectation and we hope to return in the future.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
102 reviews 102 reviews
29 hotel reviews
Reviews in 40 cities Reviews in 40 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed June 21, 2013

What an amazing place for a Honeymoon – From the minute we arrived to a personal greeting at the front gate to the minute we left, this resort exceeded our expectations in every way. The personal greeting by the management team on arrival in reception was a nice touch and they checked with us a number of times in passing during our stay as to how we were enjoying ourselves. The personal customer service and courteous nature of ALL staff from the cleaning staff to the Beach, Spa & senior management was the best we have experienced anywhere in the world. It makes a massive difference.

As for the resort, the Beach View Villa (401) was very well equipped with an amazing view, lovely pool and top class toiletries and linen. It was also situated in a brilliant location, close enough to walk everywhere without having to rely on the buggy service. Although we did bag a buggy for a guided tour of the resort and a trip to the Spa. The resort is very hilly so in the higher villas, whilst the view would be even better, you would have to rely on buggies a lot more. We were treated to a lovely cake and a bottle of chilled champagne on arrival and a rose petal scattered warm bath was waiting when we arrived in our room, although we were keen to try the pool first. The joint Spa treatments we had were a wonderful experience and the Spa rooftop is the best place to see the beautiful sunset early evening, where we were also given complimentary Champagne.

The beach here is probably the loveliest and cleanest beach we have ever been on with a brilliant beach side service providing soft towels, iced water a waiter service and a man who comes to clean your sunglasses! Also free treats of fruit lollies and smoothies and even free back and shoulder massages from time to time. There was an option to take a guided snorkelling trip for a small donation which was also excellent (Thanks Lindsay). The cocktails at the pool bar were also lovely, especially the “Fruit Berry Champagne Daiquiri”.

The quality of the food here is excellent with a wonderful breakfast buffet and a good choice for lunches and evening meals. The only slight disappointment for us was the slow evening service in the Zee restaurant. We ate out a couple of times at local restaurants which were both lovely and took a tour of Victoria in a Four Seasons organised car. We were truly sad to leave for our next Island and would wholeheartedly recommend this resort to anyone wanting a wonderful honeymoon or romantic break. Pure Luxury and worth every penny.

Room Tip: The Beach View Villas are actually not right on the beach but are in an easy walking distance and ar...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this review, September 2, 2013
Dear T3TDL,

Thank you so much for your fantastic review of the Resort.

I hope you will be back for more relaxation and Fruit Berry Champagne Daiquiris in this corner of Mahe very soon,

With warm personal regards,
Alex Porteous
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 18, 2013

Just returned from the Four Seasons. The villa was excellent and had fantastic views, the resort staff very friendly and the service generally was excellent. We didn't ask for much as were there to just chill but always encountered friendly and helpful staff whatever we needed (only small complaint is that housekeeping can be a little slow, we always rang as we went to breakfast but often returning an hour and half later they were still in villa). Highly recommend the private beach dining if you have a special occasion, this was a true highlight. Following other reviews I think there is room for improvement on the food, some meals were great, others average, but there was a good variation of themes on different nights which as we stayed for 10 nights gave us plenty of choice. I would definitely recommend a stay here if you are looking for a relaxing beach but also be aware that the bill for food and beverages can add up!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this review, September 2, 2013
Dear BIshTL,

Thank you for taking the time to leave your review. We take great care to read and respond to all our guests' feedback.

I'm so pleased to see that you had the opportunity to experience a beach dinner. So many people echo your sentiments, saying that it was the highlight of their stay.

I hope you can come back to this beautiful party of the world for another stay.

With warm personal regards,
Alex Porteous
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
243 reviews 243 reviews
172 hotel reviews
Reviews in 150 cities Reviews in 150 cities
357 helpful votes 357 helpful votes
5 of 5 stars Reviewed June 15, 2013

LOCATION & ATTRACTIONS NEARBY *** Located approx. 20 km from SEZ Airport, in a green jungle full of tropical birds, fruit bats and friendly geckos. Absolutely stunning location with amazing views, paradise beach. The entire property is spread out across few hectares of land and they provide golf buggy transportation in the resort itself. Location and resort itself is truly fabulous, the best resort I've ever been (and it will stay like that probably for some time). STUNNING! Beach itself is the nicest beach I've ever been - clean and like in paradise... Where do you get this sand from? It was like flour!!! I was able to snorkel a bit (for the first time) and this is my thing now. I could spend hours in the water and I didn't want to leave it!

HOTEL OVERVIEW *** Hm… It's really hard to describe that. I know that my review will sound too sweet and too good, but that's the way I feel about Four Seasons Resort Seychelles. Just check my photos and you will know why I feel that and why I want to come back there! After winning Euro Millions I will buy one of the villas there for sure, hahaha. I loved the location, incredible staff, gorgeous food and just extremely relaxing environment. I just loved that (and I'm not a beach-holiday-person!!!).

PURPOSE OF THIS TRIP *** This was leisure trip to Seychelles, 1st time visitor, but thanks to Fours Seasons experience not the last one for sure.

RESERVATION *** Our friend was in charge of that, but I can guarantee that was without any issues or problems (this word doesn't exist in this resort anyway).

CHECK-IN *** The amazing part starts here… From the gate when you're welcomed by staff by your name (How? How? How?) your dream holiday begin. Our car was left in the car park and then we were brought to the Reception where chilled lemon grass ice tea and cold towels were given... Paper work can wait. After short presentation we were taken to our villa where our friend already waited (in the swimming pool). I have to say that Reception team is great - they took care of everything (including our lost luggage and any information or request we had). And what I liked the most - they are natural, but professional at the same time. They are not robotic and this is such a fantastic experience!

LOBBY & RECEPTION *** Check pictures… Open space with some stunning views (this is just to tease you and to show what you can expect on your holidays). Reception & the lobby looks like Art. Gallery (including Coco de Mer - famous Seychellois double coconut).

ROOM *** Hm… Garden Villa… You cannot call it just a "room". I was amazed. Huge, spacious, perfectly clean (it was always like that during our stay), fresh, inviting, comfortable… Just pure luxury and relaxation. Bed was to die for haha. All amenities you can imagine in 5* hotel were there, which included also Nespresso coffee machine. I loved these little treats they were leaving every afternoon (pastries, lemon grass ice tea, fruit etc.) - every day something different. Bathroom, private swimming pool, "jungle gazebo" (or how to call it?) with big bed outside, sun chairs, terrace... Even if the villa was next to another one we couldn't see anything, so it guaranteed privacy. All things like beach bag, sun lotion, umbrellas are standard there... Aaaaa, I forgot as well about shower outside...

BATHROOM *** I honestly could live in this bathroom. Just check pics! Huuuuuuge bathtub with glass walls (facing swimming pool and the jungle), shower for 10 people (haha), luxury toiletries (including sun lotion and after sun balm), fluffy white towels…

BREAKFAST I've never ever had such a great breakfasts. I do not understand previous comments about food (complaints). This is just not possible. Selection and variety of different food is just outstanding. Every day something different and you just cannot choose! ABSOLUTELY FAB! And staff adds huge value to this experience - always smiling and ready to help. Again here I loved this that they had this natural approach. Unfortunately there were too many names I'd like to mention from the staff which were so helpful and too good for us! THANK YOU! Coming back to breakfast... Selection of pastries, fresh fruit/vegetables/juices (!!!), Indian/Arab/Creole/Italian (...) meals, eggs & omelettes - name it - have it. And these two additional treats you could order - totally awesome! Pancakes with fried pineapple (orgasmic!!!) or waffles with chocolate and bananas... Aaaaaaagh.... Look at pictures - you would understand what I mean. *** You may also notice a lot of birds around! It is amazing how they managed to keep this wildlife from your table. One day we arrived before breakfast started and you will not believe me - birds were waiting (100-200 of them) on a side to be fed as well. It was soo cute! But I really appreciate that they don't try to separate them, they do not harm anybody and hardly ever try to grab something from your table, haha.

ROOM SERVICE Quick and efficient. As all food in the Resort it was perfect.

RESTAURANTS We ate twice outside the Resort. It was great, but not even close to the food which is served in Four Season. My favourite was Italian Buffet. Sounds boring, doesn't it? It was the best Italian food I had outside of Italy ever! Selection, presentation and taste of all these things there was just exceptional. It was worth the price and time spent there! I could not actually move after this dinner, but maybe that's just because of the plate of (10?) desserts I had at the end! Amazing! And what makes it great too is presence of management members taking care of you. Maxim was there almost 24h/day making sure that our (and other guests') stay is just perfect! Gavin - thank you for all your recommendations and dinner choices - you made our evening! Cyrus... Our friend in his review wrote this words: "beyond and above from what a person can expect when it comes to service :-)) outstanding" - I agree with that in 1000%. Man, you're the best and I've seen that other guests had similar opinion! I just can't really put in words how pleased I was with the way you deal with guests. I would love others (not only in your hotel) to learn from you! Our world would be 5*+. Thank you!!!!

INTERNET ACCESS *** Complimentary Internet access in your villa, gym or beach! Not in restaurants which is right, because you need to focus on other, more important things. If you have to use Business Center the luxury lounge is there for you. Even on the beach if you forget your charger, they will help you...

CHECK-OUT EXPERIENCE *** What to say… The saddest part of our holidays. I really didn't want to leave. But staff again made their job perfectly. Our queries about split payments and few other arrangements were handled without any questions.

STAFF *** I think this is the biggest treasure of this Resort! To meet all these lovely and amazing people it is worth going there. It is hard to remember all names (I am so sorry), but I definitely need to mention Maxim, who was always there whatever we needed! Cyrus in the restaurant - you're awesome. All team on the beach - Randolph, Ricky, Yannick, Mavis and Christine - I so appreciate your hard work and you're also big part of this great guest satisfaction. All guys from reception, spa, security and buggy drivers and of course Management - THANK YOU! For me there's no hotel or resort where I had so positive feedback about staff. They are amazing and hard-working people and they always smile and have a chat with you.

At one stage I have asked Maxim: "Do you have limits when it comes to impress your guests?". He replied: "Hm... No! This is Four Seasons Seychelles". The best and the most adequate answer he could give me. I agree with him.

OVERVIEW *** I know this is extremely long review… But I didn't even say half of the things I wanted to mention. This is stunning property because of their location, staff and food! The best holidays of my life so far… Thank you and hopefully see you soon!

Room Tip: There is no 'standard villa' there - all are outstanding.
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this review, September 2, 2013
Dear marqoos_pl,

Thank you so much for leaving such a glowing review. It's a great testament to the hard work and dedication of the team, and I have passed on your thanks to everyone you mentioned.

We very much hope that you can join us again soon here in Petite Anse.

Warm personal regards,
Alex Porteous
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 31, 2013

We stayed here for four nights on our recent honeymoon. Our villa (110) was fantastic. Very private with a beautiful view. The staff were all very helpful and friendly. Because it was our honeymoon we were a bit scatter brained and forgot both our camera in one of the bars and the room key in the gym, both times the staff realized this before we did and tracked us down. Incredible service.

The beach is really great too. It is definitely one of the most beautiful beaches in all of the Seychelles. Add on to that free snorkeling gear, complimentary fruits and massages on the beach, and even a friendly employee one day to clean our sunglasses. A+ beach experience.

The restaurants are good too, albeit expensive. Once you get past the prices, you will find the food to be worthwhile. While I would never agree to a $40 cheeseburger in the US, this seems to be the going rate at 5 star resorts in the Seychelles (same price at Raffles on Praslin). Be sure to check out the Italian night and Fish Market nights. They are very unique and a lot of fun.

This is an absolutely wonderful place and we would highly recommend it to anyone considering spending some coin on a nice vacation in the Seychelles.

Room Tip: Stay in higher villas for better views and less golf cart/buggy noise.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this review, September 2, 2013
Dear araino1,

Thank you for taking the time to share your thoughts here. It's really wonderful to see such high praise for our staff and service, especially our beach experience. We are extremely lucky to have an incredible beach, and it is wonderful that our service matches its high standard.

We hope you will be able to visit us again in the future.

Warm personal regards,
Alex Porteous
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed May 31, 2013 via mobile

I know that I am late in writing this review but I believe that I have to do it as a thank you note for all the hotel staff. This hotel is a symbol of pure luxury and ultimate perfection.
In April 2012 we stayed in the hotel as a family with 3 children in the top hill villa which was amazing with breath taking view and complete privacy, the food in all the resturants was very good, swimming pool and beach offer maximum relaxation, spa was excellent. We enjoyed a lot our first diving experience. Kids club was amazing with very friendly & experienced staff and load of fun and activities for the children.
Everything in the hotel is excuted with perfecton, the service was incredible. There was not only attention to details but perfection in doing that. I felt after leaving the hotel that I was in a place which could be better than heaven.
Special thanks to the hotel general manager for the wonderful work he is doing. Bravo Four Seasons Seychelles.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this review, September 2, 2013
Dear RLWK,

I am so pleased that you and your family enjoyed such a wonderful vacation here at the Resort. Such high praise for the team is wonderful to read, and I have shared this great feedback with them.

It would be our pleasure to welcome you and your family again in the future.

Warm personal regards,
Alex Porteous
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Seychelles

Address: Petite Anse | P.O. Box 1397, Baie Lazare, Mahe Island, Seychelles
Phone Number:
Location: Seychelles > Mahe Island > Baie Lazare
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Baie Lazare
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Seychelles 5*
Number of rooms: 67
Official Description (provided by the hotel):
Discover Seychelles’ best kept secret – a tropical amphitheatre of treetop villas circling the idyllic white smile of Mahé’s Petite Anse bay. Descend down lushly forested paths to the secluded powder-sand beach or rise to the dramatic heights of the contemporary spa, cantilevered off the hillside with views that stretch forever. The villa interiors are inspired by rustic Seychellois and French colonial style. Simple, whitewashed timber slat walls allow our carefully curated collection of objets d’art to sing. The verandah, day bed pavilion, and infinity plunge pool set off unencumbered views of tropical greenery, the white sand enclosed in the bay, and the azure waters of the Indian Ocean. With only 67 villas and suites raised on stilts amongst mango, jackfruit and cinnamon trees on a 180-hectare site nestled in the natural amphitheatre of Petite Anse, the resort is a haven of untouched nature and peaceful isolation. From castaway days to vibrant Creole nights, bask in the cultural and culinary essences of the Seychelles infused with legendary Four Seasons care.Treehouse villas have their own private infinity pool cleverly integrated into vast wooden terraces, indoor and outdoor showers and large ocean-view baths. Journey to wellness at the hilltop spa where yoga and invigorating treatments await. Relaxation next to the white powder sands and azure waters is taken to the next level by a beach service tailored to make your time in the warm Seychelles climate as comfortable as possible, while recreation activities bring fun and adventure to those looking to try something new. "Kids for All Seasons" will keep young guests entertained, allowing parents to spend private moments together. ... more   less 
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Also Known As:
Four Seasons Resort Seychelles Hotel Baie Lazare
4 Seasons Resort Seychelles
Four Seasons Seychelles
Four Seasons Baie Lazare
Four Seasons Resort Seychelles Mahe Island

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