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“Beats a lot of 5 stars” 4 of 5 stars
Review of Hotel Neptune

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Hotel Neptune
3.0 of 5 Hotel   |   B.P. 742 - M'Bour, Mbour, Senegal   |  
Hotel amenities
Ranked #1 of 23 Hotels in Mbour
Certificate of Excellence 2014
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Beats a lot of 5 stars”
4 of 5 stars Reviewed January 24, 2013

Stayed there recently and was pleasantly surprised.It was smaller than other hotels we stayed at
but great atmosphere.Bed was a little hard and hand held shower not great.Staff were fantastic and friendly and were preferred this hotel to some of the 5 star hotels we stayed in while touring Senegal.you have to go fishing while there.My wife and I caught 200 fish in 3 hours.

Room Tip: A room near the pool is helpful
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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434 reviews from our community

Traveler rating
    295
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 18, 2012

Reviews we read all sounded great but we were sorely disappointed. Bungalows are ok, but look tired and are a bit spartan for the cost. Room was tiny in comparison to the lounge but the a/c did work well.
To get to the private beach you have to walk out of the hotel and get hassled lots by hawkers which is really really annoying!
There were lots of older generation tourists with young locals which also made me feel uncomfortable. They hike up the prices of basics such as water to well over double too which I think is unfair. Food was so so - definately ate better in other restaurants and there are no local dishes on offer.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, South Africa
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 6, 2011

Visited this hotel for a meeting and perhaps that is part of the problem as I was disappointed. Where to start?
The room was divided into 3 parts from the entrance a strange and rather useless lounge, a bedroom that seemed too small and a large bathroom with only a hand held shower but with a separate toilet which you had to pass through the shower room to get to. With the tiny TV in the bedroom there seemed little point in the lounge except to contain some rather old, tired and uncomfortable furnishings which proved the only flat space to put my suitcase on. My room was close to the pool so did have internet (something we were promised in all rooms but most did not have) However I paid for this as I had the noise from the band annoying for me (not nice for us who needed to work). They dealt with this by stopping the music at 10 or 11pm (not much fun for those on holiday). As I was attending a meeting I wanted to get up early. Internet goes off when the restaurant closes and the gym (again old and tired) doesn’t open until after 8am.
The food was perhaps the saving grace except the breakfast. After scrambling around to find cutlery and a coffee cup from different tables as they were not reset the breakfast was simply adequate. Lunches and diners however I would give 7 out of 10. Simple fresh food with some twists well prepared but the staff disappointing; in the Pays de Teranga anything but welcoming always brusque and not as helpful as I would except to my non-French speaking colleagues.

  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lisbon, Portugal
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 18, 2011

When you are paying $200 a night you expect much more than an old furniture in your room; a old and micro sized TV (only french speaking channels); a regular breakfast (really nothing special); a 20 year old gym (?)...
Almost every morning we had to pick our own cups, utensiles, napkins for the breakfast....And believe me...we are not peaky customers but at these rates....
The only 2 good things about Neptune are the gardens which are very nice and the service which is ok.
For Saly there are much better options to stay: for example: Royam Hotel, right next door to Neptune and incomparably better!
Saly beach is really nice for some days of sun and relaxation.

  • Stayed March 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Frome, United Kingdom
Top Contributor
66 reviews 66 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed February 12, 2011

We chose the Neptune Hotel because they have suites of rooms and, reading people's comments, we felt the evening entertainments shouldn't be too raucous. On both accounts we were absolutely right. The suites are big, each has a bedroom, lounge, bathroom, separate toilet. All windows have mosquito nets in good condition. The rooms have most things you might want. There is a fridge and a small safe.

The location of the hotel is good. It's easily within walking distances of Sali centre, but far enough out so it's not crowded. The hotels nearer the centre have small, crowded beaches.

The pool is cunningly designed with trees providing a lot of shade if you want it. There are plenty of sunbeds. There's a free wireless network in the area around the pool. Off from the pool is a bar and the service is good. There is a lunchtime snack bar with a good menu. There's another hotel between the Neptune and the beach, but the Neptune has its own beach area which is reached down a path. The beach is staffed, there are sunbeds and large umbrellas (although not enough of those). The beach is cleaned each day.

The evening meals are by and large exceedingly good. Each evening we ordered half a carafe of OK wine for only about £5. Every evening over dinner there is a local group of excellent musicians who know their clientele well and aren't too loud. Breakfasts are uninspiring, although there is an omelette chef.

The negatives – The hotel's generator is noisy. Some of the rooms are built close to it and if you are in one of these you can hear it during the afternoon when you might be trying to nap and at night. You don't spend £3K - £4K on a holiday to have difficulty sleeping! We asked them to relocate us, and they did when the next change round day occurred and rooms became available. If you're going to this hotel, make sure you don't get a room in the ranges 50 to 60.

The hotel has been well used in the past and the plumbing and electrics are sagging a bit. It's not so bad that you wouldn't want to go there, but the hotel could do with having its plumbing and electrics thoroughly overhauled right across the site. They sometimes run out of hot water by mid evening and after that you'd probably have to settle for a cold shower.

They charge a deposit of E10 for beach towels, although they'll change them for fresh ones any time you want. If you want to use the safe they require a deposit of E40 for the key. All this means that, for a couple, they effectively take E60 away from your spending money. The safe won't hold a laptop, so we used our lockable suitcase.

Would we go there again? Yup, the positives well outweigh the negatives. We went in January and most of the guests were in their 50s and 60s, which suited us fine, but this holiday wouldn't suit young singles and there's not a lot for children.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sahara
Top Contributor
93 reviews 93 reviews
36 hotel reviews
Reviews in 49 cities Reviews in 49 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed October 5, 2010

Write directly to the hotel (neptune@orange.sn) for their off season rates. I was amazed at what I got for such a low price.

Bedroom with a separate sitting room and bathroom. Easily sleeps 3 adults (4 is possible but would be tight). Fully air conditioned, but it seemed that the sitting room's a/c didn't work if the hotel was running on it's generator (frequent power outages). Mini fridge/bar, hairdryer, bathtub, free wireless, lots of storage space, TV (only local channels), heavy curtains to keep the sunlight out, quiet!

Great food at breakfast and dinner (I didn't do lunch at the hotel)! Buffet style breakfast included pastries, fruit, cheese, yogurt, eggs, bacon, good coffee, juice. The dinner menu involved 3 courses and included a bottle of water, other beverages not included.

Nice pool. Exercise room is poorly equipped, but usable. Hotel staff, in general, were very courteous and attentive without being overbearing.

Private beach is a short walk away. The beach itself was clean, but the water is typical of many west African beaches I've seen: full of trash and seaweed and not clear at all. Guards at the beach were also polite and attentive.

Evening entertainment was ok. Live music was enjoyable, but the band played the same songs every night. 2 shows a week: a fashion show which I thought would showcase traditional African clothing which you see most Senegalese wearing, but it was actually just featuring dresses and things from the hotel's boutique. And African dance/drumming--a great 30 minute show if you having never seen African dance/drumming.

Saly's "centre commercial" is a 10-20 minute walk away along the beach boardwalk. Here you will find a handful of restaurants (some with wifi), a small supermarket (Superette Plein Sud is small and basic, but better stocked than Supermarche Midi Oasis (SMO) further away in town), a pharmacy, banks.

Safety: I had no serious problems in Saly, but as a solo female traveler, was constantly being approached by men. I have lived in Africa for 3 years, have traveled a lot on my own, I dress modestly, and yet have never been so offended by the aggressiveness with which some individuals tried to to accompany me and "talk". I recognize that this behavior does not reflect Senegalese culture, but it negatively colored my week stay in Saly. I felt completely uncomfortable walking on my own outside the hotel after dark. I was fine during the day, but just walked everywhere with my headphones on to ignore all the unwanted pursuers.

  • Stayed September 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cornwall
1 review
5 of 5 stars Reviewed February 5, 2010

Large rooms, with bath, shower and hair dryer
Spotlessly clean
Friendly polite staff
big pool with plenty of sunbeds
beach 2 mins walk, lots of beds and security
Food excellent
Wine very expensive by the bottle
Very limited english spoken
Boutique shop very expensive
All drinks expensive, bottled water is a tenth of the price in the local super market
Evening entertainment the same every night
Very quiet holiday
Beautiful weather approx 30 every day with a gentle breeze

  • Stayed January 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Neptune

Address: B.P. 742 - M'Bour, Mbour, Senegal
Location: Senegal > Thies Region > La Petite Cote > Mbour
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mbour
#1 On the Beach Hotel in Mbour
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Neptune 3*
Number of rooms: 60
Official Description (provided by the hotel):
A l'hôtel Neptune, notre plaisir est de vous faire plaisir. ... more   less 
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Also Known As:
Hotel Neptune Senegal/Mbour

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