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“Two thumbs up” 5 of 5 stars
Review of Le Surcouf Hotel & Spa

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Le Surcouf Hotel & Spa
3.0 of 5 Resort   |   Coastal Road, Belle Mare, Trou d'eau Douce, Mauritius   |  
Hotel amenities
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Two thumbs up”
5 of 5 stars Reviewed October 25, 2013

Le Surcouf has improved extremely. After the renovation, i beliebe it has just going ten million steps upward. I would recommend everyone to try this hotel, nice local feel and genuine staff. Clean and cosy as well. Cut short, it is worth it!! All the best.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Chennai (Madras), India
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 11, 2013

We went on our Honeymoon and had a pleasant stay at this resort. The staff were very courteous - Rajesh and Ponan at the restaurant were very nice while serving the food and making conversations with us, Ricardo and Manisha at the reception were very friendly, the cleaning staff were also very polite and good at their work. The resort is very serene and one can go for a long walk along the beach; some water sports avenues are nearby in case one may want to. The resort gave us pedal boats and we spent pleasant hours in the lagoon. The dinner had good variety of non-veg food everyday; the breakfast spread was also good, but the breakfast menu was the same for the entire week; so breakfast will get boring after a couple of days.
The swimming pool is small but, nice enough. They had Table Tennis also which we played for some time, they might want to replace the old TT bats. The resort may want to add a fitness center.

Room Tip: Ground floor has direct access to the beach and better view of the ocean; ocean view from the first...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Louis
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 10, 2013

We have a great time and have enjoyed lot at Le Surcouf Hotel & Spa. The staff was very friendly, specially Manisha and Ricardo at the reception who did their level best to meet our requests. The room is up to date, freshly renovated and very comfortable and is just in front of the beach. The food was very tasty. We had a great break, looking forward to another one.

Room Tip: We loved the room that we were in with the orange curtains and orange deco.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moka
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2013

The best experience I ever had. Highly recommended. Peaceful, Charming management / staff.
Awesome food. You actually feel the sea in front of you.

Very comfortable, very clean rooms.

Nasser Lalmahamode

Room Tip: Awesome, relaxing and clean.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rose Hill, Plaines Wilhems, Mauritius
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 13, 2013

We have a great time and have enjoyed lot at Le Surcouf Hotel & Spa. The staff was very friendly, the room are very comfortable and is just in front of the beach. The food was very tasty. The most important thing is that the Spa is the best, it was very very good, as if he has magic in his finger, it was the best spa that I've ever had.Hence, on a conclusive note if you need a relaxing place i would definitely recommend this Hotel.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Icemist, General Manager at Le Surcouf Hotel & Spa, responded to this review, September 16, 2013
Dear Mrs Nadeelah,

We thank you for your comments and we are glad that you enjoyed your stay at Le Surcouf Hotel & Spa.

We look forward welcoming you again at the Resort.

Kind regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flacq, Mauritius
1 review
5 of 5 stars Reviewed September 10, 2013

I seriously had the best time at Le surcouf hotel. The staff was friendly, the food was great and what was more special was that my room was just in front of the beach. I seriously had the best time and definitely would come again to spend my holiday over there . The Food was really tasty . I simply loved the Breakfast ! The hotel had organized a trip on a speedy boat to go and see some fish and some of my family members went to dive which was just amazing . Hence, on a conclusive note if you need a relaxing place i would definitely recommend this Hotel.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Icemist, General Manager at Le Surcouf Hotel & Spa, responded to this review, September 11, 2013
Dear Ms Manaar,

We thank you for your comments and we are glad that you enjoyed your stay at Le Surcouf Hotel & Spa.

We look forward welcoming you again at the resort.

Kind regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 3, 2013

The staff was very cordial and friendly . The breakfast terrible, no choices at all only omelet & fruits saved us. The fruits too were limited. The bread served was stale. Birds used to be a frequent visitors in the restaurant & kitchen. The dinner menu limited and poor.
The room was clean & comfortable. Our room opened out to the beach front. But the beach was dirty and during our stay they had some digging done, so we would wake up each morning with the sound of the digging. We also had a problem with the shower, as they used cheap material and the shower holder was broken and so was the shower. Nobody bothered to attend to it.
They don't have any entertainment or live band in the evenings and their TV channels are limited for their own personal use of favorite programmers.
For the last week of our stay, there were only two rooms occupied, ours and another couple from India.
When we moved to the Hotel Veranda and experienced their services, facilities and food. We felt cheated by the rate we paid per night at Le Surcouf.
Even the hotel taxi driver was a very rude guy and cheated us of our money. He charges us high fare to go places.
I guess their business model is focused on single time customers only. Therefore cannot recommend this hotel Le Surcouf, because it makes a poor showing to that country.
It’s a nice property on the beach but they definitely need a Good General Manager to manage it.

Room Tip: We also stayed at the Veranda Hotel in Belle Mare, Trou d'eau Douce, Mauritius . And I would s...
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  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Icemist, General Manager at Le Surcouf Hotel & Spa, responded to this review, September 6, 2013
Dear Mrs D'Silva,

Warm Greetings from Le Surcouf Hotel & Spa.

We thank you for the comments posted. However we are quite surprised about these comments as you seemed to be happy at the hotel.

You initially booked 3 nights stay at Le Surcouf Hotel & Spa (15 to 18 August 2013) but you finally stayed till the 25th August 2013 as you extended 7 further nights. That's Strange!!! If the hotel was so worst as you describe, you would not have stayed 7 nights more!!!

We met at the resort and you informed us as your companion Mr Faria is a Senior Reporter at Gulf Today and you request for 2 nights free at the hotel in exchange Mr Faria will write an article about the resort. We accepted your proposal and we offer you 2 nights stay Free at the hotel and at that time you were very happy because you were staying for FREE at the hotel.

Yes we had some works going on the beach; despite that you agreed to extend your stay for FREE. Because of these works, we did not take further bookings and that's why we had only 2 rooms occupied at the hotel and obviously with 2 rooms occupied there will be no entertainment or live band at night

On the 25th August, when we refused you provide you another couple of nights for FREE or even at a cheaper price; it was then that you were unhappy and you moved to Veranda Hotel.

It is understood that if you were unhappy with the food, services or the hotel you would not have stayed for 7 nights more!!!

We welcome critics, as from these critics we shall improve the quality at the hotel. However we feel that it is not good to write bad comments about a hotel because you did not get rooms at a cheaper price or for FREE.

Kind Regards,

The General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Le Surcouf Hotel & Spa

Address: Coastal Road, Belle Mare, Trou d'eau Douce, Mauritius
Location: Mauritius > Flacq District > Trou d'eau Douce
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Trou d'eau Douce
Price Range (Based on Average Rates): $
Hotel Class:3 star — Le Surcouf Hotel & Spa 3*
Number of rooms: 55
Official Description (provided by the hotel):
Description: A fully renovated picturesque, cottage-style 3-star hotel complex. Set in atropical garden on the beachfront and composed of 54 rooms, 1 suite, a bar, a spa and arestaurant with sea view around a swimming pool.Location: On the East coast of Mauritius not far from Ile aux Cerfs, 50 km from the capitalcity of Port- Louis. Situated only 40 km from the airport the transfer time is estimated only1½ hours drive from the airport.Accommodation: The hotel consists of 1 luxury suite and 54 rooms (27 on the ground floorand 27 on the first floor).• 1 luxury suite of 75m² with a large bedroom, an additional single bed and attachedbathroom with shower, 1 living room with sofa, a coffee corner and a large terrace overlookingthe beach. The suite is beautifully furnished with individual adjustable air conditioners, atelephone and a flat screen TV.• 29 classic rooms – 9 with twin beds (24 m²) and 19 with double beds (33m²). Six of theclassic rooms are interconnecting and can accommodate 4 adults and 2 teenagers agedbelow 15.• 15 superior rooms (38 m²) – which can accommodate 2 adults and 1 child aged below 12.• 10 deluxe rooms (54 m²) – ideal for a family of 2 adults and 2 teenagers aged below 15.Six of the deluxe rooms are interconnecting and can accommodate a maximum of 4 adultsand 2 teenagers aged below 15.All the rooms have either a personal terrace or balcony with sea view. They are beautifullyfurnished and equipped with individual air conditioners, bathroom with shower, telephoneand flat screen TV. ... more   less 
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Also Known As:
Le Surcouf Village Resort
Le Surcouf Hotel & Spa Mauritius/Trou D'eau Douce

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