This was our first time in Mauritius and our overall experience could be summed up as 'pleasing'.
We had a family (two room) downstairs villa set back from the beach, but in close reach to one of the fantastic swimming pools. The villa was spacious and very modern. Housekeeping ensured that cleanliness was always maintained and they always were very friendly.
The beach is well renowned for being clean, safe and well maintained and didn't let us down. Sand was soft & white and there was an army of people 'combing' the sand at night ready for its use by guests the very next day. Hawkers (like other reviewers will testify), are such a nuisance. You are left with the feeling that the security who patrol the beach must get some kind of financial kick-back as they never seem to intervene.
Top Tip: If you really don't want to get bothered, I came up with this idea: Just write out a sign in bold "Ne me dérange pas!", leave it on the side beach table next to you - and you'll be left in peace.
We mainly found ourselves situated around the communal villa pool. This has the opposite problem - if you want any kind of service, you won't get anything around the pools. We found this to be strange as the margin this hotel makes on drinks can be classed by some to be astronomical, whilst others would class it as obscene. 4 glasses of coke cost me £20!
Be under no illusion - this is not because Mauritius is expensive - it's the hotel who has a captive audience.
Any 5* hotel must pride itself on good food and good service. Trou aux Biches is in this category.
The problem is that, once the mask slips for one moment, there is no other place to go than downwards, which equals customer dissatisfaction regardless of how trivial the issue is.
In the main, service was impeccable, staff were attentive and friendly, food was of good standard.
L'Oasis bar however, must be run by another consortium! Trying to get the attention of any waiter for a drink is near impossible, made more of a mystery since there seems to be so many of them - perhaps it's because they are more intrigued in each other's conversations which leads to them forgetting why they are there.
There are no signs suggesting what cocktails are on offer, or what the 'special' of the day is.
Indeed, you are hard pressed to see any bar menus. (In general, there's a lot of guess work at this hotel. You have to do a lot of guess work from the food that is on offer through to times of meals, and 'where DO those kids get those scooters from?').
Once you have the attention of a waiter, his main mission in life is to ensure that you are shown the bar menu in as little time as is possible, before whisking it away from you - obviously, as your only reason for attending the bar is to steal the menu!
One reviewer summed up the hotel as 'stiff' and I think this is a true and accurate description.
Don't get me wrong; some people/social groups do like formal/stiff.
However, most hotels you go to have a central 'watering hole' where people meet, relax and enjoy the entertainment. We humans have simple needs and sometimes, want to be part of a wider, collective social group.
The only place that this can happen is in L'Oasis bar.
Given the lack of information on offer, disinterested bar staff and over-priced bar menu, most people walk straight on bye the bar and decide to turn in for the night - every night.
Holidays shouldn't be like this....
Don't bother to book a beach front villa. Over-priced and over-looked.
Try asking for a villa n...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.