I've just read the review dated 16th June and agree with much of what this reviewer said, esp. re. staff attitude, food, prices and getting around. We also had the same type of room (prestige junior suite) and experienced late cleaning. After mentioning this to reception, our room was then serviced earlier. The location is beautiful and we were within a few paces of the beach. (Those villas are located towards the beach hut.) When we arrived, we were taken to the reception sofas and the view from the foyer over the pool and sea was breathtaking. A very good start to our holiday. The room was comfortable and the view of the mountain from the outdoor shower was amazing. The bed was large and very cozy and bathroom well equipped.
Most staff were excellent, friendly and helpful, although we did very occasionally encounter staff members who were a bit less enthusiastic.The spa was good. I was a little perplexed that my therapist (post massage) said I had a lot of toxins. I thought that was a strange conclusion as I don't drink or smoke and have a very healthy diet. Perhaps I should have pressed her further on the matter! (Pardon the pun).
There seems to be an ethos of selling to the guests and nothing is given away. Cost of drinks is high. Beware of charges-tennis is free to play, but there is a charge for balls, approx £10 for 4, as I don't tend to travel with tennis balls, I felt that was a bit cheeky.
If you want to experience true Mauritius, it's people and various cultures, you would have to make a special effort to seek out. You can't walk to any towns or markets from here. You can arrange trips and walking tours, but they are costly (around 40 euros each for a guided walk). If however, you are happy to stay on the resort, sunbathe and take part in the water sports available, then it's a doddle.
Weather wise, the temperature was a little cooler than I expected, but it was pleasant enough most days to snorkel and kayak. There were two days where we experienced wet, cloudy weather. If you travel at this time of year be aware it is winter and as you would expect, that there is a mixture of cooler days, rain and wind along with days of good, warm sunshine. If you snorkel, you can use the equipment provided by the beach hut, although we did this, I wasn't certain as to the hygiene of using the shared mouth piece! In the evenings, from about 9, there is music in the bar (from 7 piece bands to jazz duo -female vocalist and piano- that particular duo were excellent, could have been at Ronnie Scott's).
Food was consistently good. There were two cocktail receptions over the duration of the week. Strangely for a health spa and a 20% muslim population, non-alcoholic cocktails were not available at the event we attended it was disappointing not to be offered an alternative. A minor point, I know. Having said that, we experienced a relaxing, peaceful and memorable holiday which went far too quickly.
Prestige villa towards beach hut close to beach and can see mountain
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 22, 2013
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Thank you very much for your review. We are certainly pleased that you enjoyed your holiday at LUX* Le Morne but are very sorry for all the niggles you mentioned, and I can assure you that all points have received my personal attention.
I have immediately made sure tennis balls free of charge, unless someone wishes to play with a new set. Our tennis coach has been instructed accordingly.
I wish to reassure you that all snorkeling (and scuba diving) equipment is sanitized after every use (you may have seen the barrel being used to soak them).
Our waiter at the cocktail reception has not been giving you a good service, and I apologize for it; we do have a non alcoholic cocktail available which he/she has not offered to you; I will see to it.
On a final note I am very pleased that you enjoyed our bands, and your reference to Ronnie Scott's will fill our pianist Jean François with pride and joy; I will share this with him.
With kind regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.