The location of the hotel sets the scene for a quiet, out of the way stay with view on the ocean and an imposing mountain in the background. The weather is perfect all year round. The concept of decentralisng the check-in & communicating through email with the butler once the reservation is made saves quite a lot of time & hassle on the day of arrival. The staff is quite helpful and polite. In terms of infrastructure the colonial style is quite adapted to Mauritius. The rooms are very spacious, well designed, comfortable & elegant. The food is a real feast for gourmets. The resorts caters for families with activites which will suit everyone.
For improvement, the communication channel must be revisited. e.g there was one day when there was not a single drop of hot water in our room. The staff who turned up to check reported that there was a problem next door which also affected us. This kind of information must be given before hand & at least propose alternatives for hot showers.
Aslo an incident which brought down the rating from excellent to very good. On the very first day, while we we at the swimming pool, we were molested by a security agent (not an hotel employee, but a third party service provider) who probably thought that we were not good enough to be here and insisted on seeing our room card with such an arrogance. He did not even excused himself and just turned his back when he realised his mistake. We are in 2014, and I think that St Regis which is a brand with more than 100 of years of tradition with much emphasis on customer service failed to provide us with an area of peace.
- Official Description (provided by the hotel):
- The St. Regis Mauritius Resort is situated on one of the most privileged locations on the south westerly tip of the island, on the pristine white natural beaches at the UNESCO World Heritage site of Le Morne, bordered by a turquoise lagoon. The resort's backdrop of Mauritius' iconic Le Morne Brabant Mountain is defined by a lush green patchwork of sugar cane fields encircling a series of lofty peaks that overlooks the Indian Ocean. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, Travelocity, Hotels.com and Priceline so you can book your The St. Regis Mauritius Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The St. Regis Mauritius Resort Le Morne