We stayed at the St Regis for 14 nights during August. It was our third trip to Mauritius having also stayed at the One & Only St. Geran and Dinarobin. Overall, we thought the experience was absolutely superb and would readily go back. There are two overriding advantages to the St. Regis: the Staff, and, the facilities.
The managers are great but what really makes the hotel special is the Staff. We had so many superb experiences during out two weeks that it probably ranks as the best hotel that I have stayed at. The team from top to bottom could not have been more welcoming, responsive and helpful – nothing was too much trouble. The key difference versus most hotels was the universal approach from every member of staff, from the beach boys through to the waiting staff, through to the managers. In particular, the approach to children who were considered like equal guests to be humoured and helped, no matter how much time they took and trouble they caused. The bell staff and house staff would stop repeatedly each day to say hello and show their golf carts to our enthralled 1.5 year old son (who would insist on driving it, each and every time). Our butler (the amazing Archi, definitely worth asking for) was unfazed by any request we had. From the small items, like realising we went through the espresso coffee capsules every day, so would bring extra each morning. To the more time consuming items, for instance when I called to ask him to send a cab to the club mistral to collect my wife who had twisted her knee windsurfing, he instead came personally in the hotel car to collect us.
The hotel and its facilities are truly beautiful. The stretch of coast has a superb beach, better than the Dinarobin and probably Le St Geran. Their website is not great but the main hotel has a beautiful bar and restaurant in front of the main pool. In front of this is a beach bar / restaurant. From the rooms you can see the famous surf break at Le Morn and dozens of kite surfers and windsurfers. It makes for a great sunset. The wind (which we were worried about) is not an issue at the St Regis but as you round the corner at one end you hit the main windsurfing spot at the Indian resort and tonnes of wind. The rooms are dotted along the beach in two up and two down cottages. You can choose to hang out by your room and enjoy the solace of the beach on the sun loungers which are dotted in pairs along the property or head down to the main hotel area and hang out in front of the beach bar where there is music and a bit more of a ‘scene’. Overall, the property has been built on a no expenses spared basis and it shows.
Unlike other reviewers, I found the hotel to be very responsive to feedback. For instance, on our first day, our room was not made up until 2pm when our son was due his nap, despite two calls to the butler’s service earlier that morning. After pointing this out and explaining why we needed the room cleaned before lunch and that no one turned down the room, the butler asked us when we wanted the room cleaned each day and every day subsequently it was cleaned at 10am and 8pm. The head of housekeeping brought my wife some flowers to boot and personally apologised for the oversight. Again, issues with the spa and the internet were readily and directly addressed.
The food is first class and a highlight of both the resort and our experience of Mauritius hotels. The Manoir serves great French fusion, the beach house does more casual dining and the Floating Market has very good Asian food. The best meal of the day is breakfast which is a world class buffet and a la carte (try the French toast). On the downside, we were on half board and there were a lot of extras for buffets / options. Also, wine is expensive on the island due to duty tax, a south African white was £11 retail in UK and £50 on menu. I would stay away from the generic international food (burgers, club sandwiches etc) which is expensive and mediocre – there is a £28/$42 burger on the boat club menu (exactly same item is £20 next door on the bar menu???) which is very average on any basis. Whereas, the fish, French and local cuisine was amazing (e.g. chicken and prawn curry). The kids menu is very international (i.e. pasta or fried food and chips) which is fine, however, if you ask then the kitchen is happy to prepare vegetables, fish, rice or grilled chicken. The staff in all the restaurants were lovely, always quick to chat, recommend or help. The amazing Delani and Ajali would entertain our son at every meal as he threw his food at them!
We loved the outside bar area where nothing was too much trouble for Ryan and his team who were all great lads, joking and laughing all day (David, Kishan, Gianni, Tom, to name but a few). During the day you can laze about having drinks, casual lunches listening to the DJ. In the evening there is music and food in the restaurant. Guests with flu got Ryan’s hot toddys with fresh lemongrass and whiskey, those without got even more delights!
The spa is beautiful and well done. The website does not really give it credit. The treatment rooms are huge and there is an area with hydro pool, steam and sauna rooms. Do not fall for the kite surfers massage hard sell – it is actually twice the price or half the value, due to a candle. Hit the hydro pool instead and ask for a regular massage.
If you have children then the St Regis works exceedingly well. The kids club is run by the amazing Sheela who strikes exactly the right balance of commitment to the children’s welfare at the same time as making sure they are having fun. The centre its self has been thoughtfully set out with a huge sand pit, toddler’s pool and slides outside and then area for a multitude of toys inside alongside kiddy bikes etc. Kids can stay there all day and have meals, if you want. Or you can pop by, as we did, for them to play for an hour or so in between meals. Sheela organises some really fun events, make sure you go to the bonfire and singalong on the beach – toasted marsh mellows in front of an amazing singer reciting pop songs whilst playing an acoustic guitar. Outside of the kids club the staff were super friendly to our son making the whole holiday a real pleasure for us.
The hotel has a really decent gym. All new technogym kit including a squat rack (fixed) and bench press, the usual weights machines, alongside a couple of running machines and cardio pieces. Jonathan the assistant manager was a trooper, always happy to give help and gave some great personal training sessions to my wife. It is central, open 24/7 and helped balance the calorie intake.
The hotel is great and then also not so great for watersports. If you are a serious windsurfer or want to learn to kite surf then book a course at club mistral before you go. It is a ten minute walk on the beach and has a world class spot for wind/kitesurfing. Book online beforehand as it is a lot cheaper. You can kitesurf at the hotel via club mistral but it is a lot more expensive as it is one on one and has a dedicated speedboat – so nice if you want to splash out. The hotel has all the usual suite of watersports on offer. However, the reef in front of the hotel means the water is very shallow, making sailing very difficult (bordering a little dangerous at times) and it is only on offer for 1-2 hours a day at high tide. Waterskiing involves several boat rides and a trip down past the dinarobin/paradis at high tide. So it is only really good for paddle boarding / canoeing / pedal boats. Again, the water sports guys are super friendly and helpful. Worth bringing reef shoes as there were none in my size and I ended up having to buy some from the boutique for €30 (you need shoes as you will end up standing on the reef). If you want to windsurf at club mistral, ask for their instructor Johnny, who we both thought was awesome and had me up and about in no time after a 25 year break.
Things we loved about the St Regis:
1. THE STAFF
2. THE HOTEL / FACILITIES
3. KIDS CLUB
4. QUALITY OF THE FOOD
7. THE BEACH AND TURQUOISE SEA
8. THE STAFF!
A few minor things we thought could be improved:
1. INTERNET – it sucks. Highly frustrating. 5* hotel but they charge for more than 256kb. The interface constantly throws you out even if you upgrade to premium. When you do upgrade you are only allowed 3 devices. All in all very frustrating.
2. WATERSPORTS – if you want to sail, waterski on site.
3. FOOD – if you are staying half board then there are supplements for buffets / meals
4. WATER – is not free and is expensive. About £5 a bottle in restaurant / room service. Tap water is undrinkable. Water by the beach is free though.
5. No internet in gym and no sound system / multimedia.
6. NO OUTSIDE LOCKS ON THE BEACH PATIO DOORS – means you cannot go directly onto the beach.
7. ROOMS – have no safety latches on the roller blind cords: v.dangerous for young kids. The bathroom floor tiles are shiney / like ice if you spill water on them.
All in all, we loved our holiday and would readily go back. We are sure that you would not be disappointed either. We really felt that the St Regis is a superb hotel and were sad to have to leave it.
- Official Description (provided by the hotel):
- The St. Regis Mauritius Resort is situated on one of the most privileged locations on the south westerly tip of the island, on the pristine white natural beaches at the UNESCO World Heritage site of Le Morne, bordered by a turquoise lagoon. The resort's backdrop of Mauritius' iconic Le Morne Brabant Mountain is defined by a lush green patchwork of sugar cane fields encircling a series of lofty peaks that overlooks the Indian Ocean. ... more less
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- Also Known As:
- The St. Regis Mauritius Resort Le Morne