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“VIP Holiday” 5 of 5 stars
Review of Beachcomber Shandrani Resort & Spa

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Beachcomber Shandrani Resort & Spa
5.0 of 5 Hotel   |   Blue Bay, Blue Bay, Mauritius   |  
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Hotel amenities
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Ranked #1 of 2 hotels in Blue Bay
Aberdeen
1 review
3 helpful votes 3 helpful votes
“VIP Holiday”
5 of 5 stars Reviewed February 25, 2013

Oscar's and Bafta's are over but if you want to feel like a star then this is your hotel. 5* resort: facilities, accommodation and food - everything you'd expect without the long journey from the airport. Best of all, the staff will make you feel like a VIP. It's our fifth trip and we'll definitely be returning.

Room Tip: Mezanine rooms mean no possibility of noise from above or below. Rooms twixt reception and Sirius r...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,151 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Polish first
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English first
Johannesburg, South Africa
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2013

Second time stay at Shandrani.

Everything was the best it could be.
From food, to rooms to sports and entertainment this resort truly is a five start resort.

Highly recommended especially to South Africans who are only 4 hours away.
Also the fact that you don't have to drive an hour after landing at the airport. This resort is only 15 minutes from the airport.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PL
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 19, 2013

My friends and i have been there for quite a few times. We have noticed that while the rate remains unchanged the services tend to deteriorate. . Fortunately most of the staff, especially at the reception are still very polite (not the case for a few of the staff in the main restaurant who still have a problem to give the same service to Mauritians as they do to the tourists!!).
We used to check in at 2.00 pm. Now check in time is 3.00. So by the time you are done it is almost 4.00 and though upon reservation they always tell you that late check out is possible they are often reluctant to do so. I have noticed that rooms that we had to vacate at noon were in fact not occupied by new clients when we left at 5.30 pm. It is as if when we have booked 6 rooms they cannot allow all rooms to have a late check out!! You also have to wait for the following morning to know if you will be granted a late check out, As if during the night some tourist will show up at the reception to book the rooms.

Services like slippers and other sanitary facilities are no more availbale. Ony water is available in the mini bar and we have to order other drinks. The very purppose of a mini bar is to have the drinks and snacks handy at any time you feel like it!!

Another catch 22 situation is the booking of the restaurants. They tell you that upon booking of the room you cannot book the restaurants and you have to be in the hotel. Most of the times we come for one night and of course when we get there all other restaurants are already booked by those who are there already. Even when we stayed two nights we could not book because the tourists who stay one week have already booked. Same applies to coconut that requires a 24 hour notice! What does it cost to simply pick some and offer them as a regular drink, just like the other juices. It is a shame to see a tourist carrying two plates, the second one for the child and a waiter who passes by, looks at her and not even bother to carry the plates for her. Are the best trained staff now leaving for the cruise ships?

With the economic crisis and the agressive advertising towards Mauritians it is a shame that the hotel still look down up Mauritians. Can a 5 star hotel still keep those old TV sets when 3 to 4 star hotels propose flat screen TV now!! During summer the boat house closes its Water Ski service at 4.00. When you are done with your kayak, laser etc., you have to pull them on the beach on your own. I guess they have to visit some of the other hotels to see how they operate.

So you Mauritians who plan to go there make sure you do get the 5 star service you have paid for. Why do we still go there once in a while in spirte of the above problems? Simply because some freinds who have never been there wish to go and we have no choice but to accompany them. No wonder some professionals within the tourist industry are against this all inclusive package. Probably because they know somehow it is not really an all inclusive, especially when it comes to service and ...... when you are a Mauritian!!!

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 11, 2013

Normally I don,t like all inclusive resorts. This means not best quality for me. Shandrani made an effort and combined best quality service , excellent food in 4 restaurants a la carte and 1 main buffet , drinks in bar , on the beach , by the pool with all inclusive concept.

Location is very nice. Hotel is placed on penisula. You have 3 beaches . One more wild with big waves.

Resort is rather small , so it is quiet.
Some afraid of the noise of the airplanes takeoff (airstripe is 5 miles away) , but it is not so noisy and happens several times a day.

Room Tip: every room on the right side from the reception
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, Gauteng, South Africa
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 10, 2013

My husband and I just returned from our Honeymoon at Shandrani, what a TREAT!!!!! Complete 5 star treatment, from the airport transfer to the hotel (loved how close it was), to the warm welcome with a cocktail, our amazing rooms, picturesque beaches and incredible food! The all inclusive package is divine, plenty of amazing dishes, lobster evening, french champagne on tap and great spa and sporting facilities. Service was superb, staff are all helpful and friendly. Our Catamaran cruise from the hotel was an absolute must, although at a small additional cost was definately worth it. I would definately recommend Shandrani and my husband and I will be returning for sure!

Room Tip: Choose a Superior or Deluxe room. Go on a Catamaran cruise and Parasail!!!! Take a kayak trip to Il...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed February 9, 2013

I would Highly recommend a deluxe room towards the Sirrius restaurant/bar. The sirrus restaurant is perhaps the most peaceful with the adult only thai restaurant just behind it. During our 10 day stay there was absolutely no problems with reservations and the staff were quite accommodating when we changed our mind at late notice. A top tip for those that still want to try the thai menu but have kids, they'll serve it in the sirrius. In 10 days we didn't have a bad meal. The food was plenty full and of excellent quality. Occasionally the food was slow to arrive, but who's in a rush. Staff were attentive and always topping up the wine! Outside the dining hours substantial bar snacks are available. Try the sirrus pool for these. As well as the bar snacks there is a very underused afternoon tea. Whilst I tried not to over eat, it is next to impossible.
This place is very well run. During our stay tropical storm Felleng passed to the north and then down the west of the island. With it plenty of rain showers. As each one finished the staff were straight out mopping the floors and wiping down the tables.
The only criticism I have is regarding the sailing equipment. The hobies and the lasors all need servicing. As soon as the wind came up sails ripped and equipment broke. However that needn't ruin your holiday as availability is excellent as you just come in and get another one.
Regarding the proximity to the airport, well we chose it because of the 10 mins transfer and are happy we did. I didn't find aircraft noise a problem but it is worth bearing in mind if you book a resort so close to an airport.
During the stay I used the medical facilities. Both the nurse and the doctor were very good.

Room Tip: Try one of the deluxe rooms near the Sirrius bar/pool/restaurant. The pool is a little quieter and t...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Seattle
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 8, 2013

Reading many of the reviews of the Shandrani here, my wife and I were very excited about our January trip. Unfortunately, the resort is more like the three-star experiences you will get for much less money in the Dominican Republic, Cuba, or other places. If you are flying here quickly and cheaply from South Africa, then I can see where you might think it a quick, nice weekend hop.But to come here from any significant distance away (I live in the U.S.) is a waste of time and money.

The beaches are nice, as they are throughout much of Mauritius and the Indian Ocean, just bring some shoes ahead of time so you can walk out into the water without stabbing your feet on rocks.

The real letdown with the hotel is in the quality of staff and accomodations. The staff has been poorly trained and lacks the ability to properly handle situations or communicate with guests. We had a couple of run-ins with the breakfast staff at the buffet restaurant, who are indifferent and rude. My wife once put a table napkin under her legs because she was wearing shorts and the bamboo wood chair was making her skin sore. Immediately, two waiters came running up and made her take the napkin away, loudly proclaiming that it was unhygenic. I'm sorry, but that's not how any well-trained staff is supposed to handle a situation like that. Not in a so-called five-star resort charging a king's ransom per night.

That experience, I'm afraid, is rather typical of the "rough around the edges" people working the resort. Some of them were very nice, though they all got nicer when you greased their palms with extra cash and freebies, which is typical of any three-star all-inclusive in the world.

The real problem with the resort right off the bat was the quality of their rooms. The superior beachfront rooms look like they haven't been renovated in 20 years. Everything from the linens, to the furniture and decor was outdated. They still have old 1990s tube televisions, which no high end resort in the world dares to put in rooms anymore. Our tile floor was always greasy with condensation because the air conditioner did not work efficiently.

Had we paid $150 for this room at a Courtyard by Marriott in the US, we'd be OK with it, I suppose. But not for several times that amount.

I had to go online to discover that a portion of the hotel had actually been upgraded -- flat screens, new furniture, modern look -- in some higher category rooms. I went and complained to the hotel's manager, Jean-Paul, about this and asked to change. He initially said he'd only do it for 40 euros per night and it took two arguments on different days with him before he relented. The hotel was barely a third full. Any decent high-end hotel manager would be mortified about a guest complaining about 20-year old designs in a room charging five-star rates, but Jean-Paul continued to argue that nothing was broken and that everything worked.

Well, everything works in a Holiday Inn, too. But that chain at least offers flat-screen TVs and charges five times less than Shandrani. Just as an aside, we barely watched TV on this beach trip. It's the symbol the TV offers as to how little the hotel cares about the state of its rooms.

So, the big problem at this hotel: everything's a fight beforehand just to try to get things up to anacceptable level of service and accomodation.

If you are not from South Africa, be prepared for a big fight over you selection of restaurants. The hotel tries to steer everybody into the terrible dinner buffet multiple times per week and will do so unless you battle them for it. We booked through a South African tour operator and were allowed to book restaurants 2 weeks in advance (other countries' guests are not afforded that) and still had to fight tooth and nail to avoid the buffet.

The a la carte restaurants are good (Le Boucannier was best) but the food portions are tiny and it's not all due to a gourmet style of presentation. The hotel has the feel of a place hit by hard times and that is trying to skimp and cut corners where possible. The breakfast buffet is terrible and the staff badly trained. You'd think an island resort would have a decent fresh fruit selection, but there is nothing here you couldn't find at any mid-level US hotel.

Best part of the all-inclusive? You get a good selection of South African wines on the menu as well as some French ones. The French champagne is a nice treat. But Americans, beware, in this part of the world, those things are not as cost-prohibitive as they are in the U.S. You can get champagne at most hotels and restaurants for a minimal cost -- the Shandrani isn't pouring Veuve or Crystal.

To summarize: while the hotel bills itself as 5-star, it is at best a 3-star experience. If you're OK with that and don't mind paying 5-star prices (or can score a huge discount) then this place might be for you. And judging by the positive reviews on Trip Advisor, some people -- often with small children -- do like it.

If you must come here, insist on paying for the Superior (upgraded) rooms. All rooms here have some type of ocean view. The "beachfront" rooms merely face a beach used for docking boats and you can't directly swim off it in any event.

My sincere advice, for those seeking a five-star experience, is to go someplace else. If you are used to the Ritz-Carlton, or the St. Regis, or some of the many beautiful safari lodgings in South Africa, or boutique hotels like the Manolo in Cape Town, or Quartier Francais in Franschhoek, you will not enjoy the Shandrani. You will experience the "Sham-drani" which promises a five-star resort with choices and gives you a three-star experience with plenty of stress and arguments in store.

It starts with bad management and filters on down to the staff. I wish I could be more positive, but having read the handful of negative reviews of this place, I can tell you they are spot-on right down to the last detail. I hope those who read this gain something from it. I'd hate to see anybody travel halfway around the world to visit this beautiful country, only to havean experience thatcould easily be replicated in any budget all-inclusive in the Carribbean.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Beachcomber Shandrani Resort & Spa

Address: Blue Bay, Blue Bay, Mauritius
Phone Number:
Location: Mauritius > Grand Port District > Blue Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 hotels in Blue Bay
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Beachcomber Shandrani Resort & Spa 5*
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Also Known As:
Shandrani Hotel Blue Bay
Shandrani Hotel Mauritius
Shandrani Blue Bay
Beachcomber Shandrani Resort & Spa Mauritius/Blue Bay

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