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“Wonderful Resort, Superb staff” 5 of 5 stars
Review of Maritim Resort & Spa Mauritius

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Maritim Resort & Spa Mauritius
5.0 of 5 Hotel   |   Turtle Bay, Balaclava, Mauritius   |  
Hotel amenities
Ranked #2 of 5 Hotels in Balaclava
Certificate of Excellence 2014
Manchester, UK
Top Contributor
110 reviews 110 reviews
27 hotel reviews
Reviews in 54 cities Reviews in 54 cities
153 helpful votes 153 helpful votes
“Wonderful Resort, Superb staff”
5 of 5 stars Reviewed July 10, 2014

We stayed here 26th May for 11 nights in a Prestige room on the top floor (Rm430). All rooms have some sea view, and ours was wonderful with views of the wedding gazebo, gardens & sea.

The room itself was excellent, with a great feature of sliding bathroom doors so you can have it open-plan, and a walk-in wardrobe to hide the cases.

The AI package includes SOME of the mini-bar, but not the sparkling wine (£30!) nor snacks (oh how that Twix looked tempting), so don’t get caught out. If you want one particular type of item more than another just leave a note and they will do this (we asked for 4x diet Pepsi instead of the orange and regular Pepsi; this was remembered daily). The white wine was vile, and no red wine which is a shame.

Food – there are so many options and choices of packages and restaurants it is no wonder people are confused.

Firstly men need long trousers at night in all restaurants (and closed-toe shoes plus collared shirt/polo at The Chateau) so pack appropriately. We spoke to at least two who had to go out and buy some.

Main buffet (Belle Vue) for all meals and 6 days a week serves a buffet for dinner, 1 evening it has a set-menu served at your table (soup and salad still from buffet). We enjoyed this evening although of course the choices are limited.

La Maree (beach restaurant) – Prestige rooms and suites/villas can eat breakfast here (served rather than buffet). We did this twice but preferred to be able to choose the hot items, and as they bring you juices, jams, breads and you choose a hot item if you want so some items went unused and presume wasted. Lunch – AI can eat here on a ‘set’ menu with choice of starter, main & dessert. Dinner – again AI can book here, and it’s a set-menu although they also do a la carte and a set-price menu so a little confusing. You can also buy the Gourmet Pass and choose items with a chef’s hat off the a la carte. This restaurant also does special nights (steak/lobster night) at an extra cost.

There is also a ‘German’ BBQ just behind La Maree, not marked on the map they give you. Good choice of meat/seafood here, plus some items you can pay for (ribs/steaks).

The Gourmet Pass (GP) – costs 2,950MUR (5,900 per couple=£125 @ the hotel rate of 47MUR to £1GBP) for 3 vouchers, plus you can purchase extras for 1,000 per couple, or you can buy 6 for either 9,500/9,900 (I forget which) – either way if my math is correct you would find it cheaper to buy the pack of 3, then buy 3 extra vouchers total 8,900?

The cost of 6 would therefore be about £35 per meal per couple. If you then use these at the Chateau Môn Desir, this provides fantastic value for money as some of the menu dishes are quite expensive (£30 some main courses). Also it provides you access to your AI drinks so you can choose a bottle of wine from the AI menu at no extra cost (I believe their own wine list is very expensive). We have read reviews of people complaining that they paid £200 a head at the Chateau, and cannot understand why they didn’t just buy the GP? We ate there 3 times and it was fantastic each time; the service, ambiance and food are all First Class.

You can also use the GP at the Chinese (La Banyan) ,the Creole (?) & La Maree but the value is obviously less but still better than what you would pay if choosing from the a la carte menu (the Creole is a set menu with a cost of I think 1,100 so it’s marginally cheaper to use the GP, but still better to save them for the Chateau). At La Maree, La Banyan and The Chateau you choose items with a chef’s hat (90% of the menu). If you choose to go to any restaurant without the GP then there is a contribution towards the bill or a charge for a set-menu.

OK now onto non-food matters;

The beaches are wide with plenty of beds in the sun or shade; there is also the option of the ‘posh’ beach which you get to go on if you are in a suite or if you pay €20 per person per day! We thought this expensive, but I suppose it depends on your POV; you get white towels, sparkling wine, proper glasses, tables and bespoke waiter service, plus lunch at your beds, and it is more centrally located.

On the other beaches you have a blue flag that you place in your parasol to ask for waiter service, and they are very quick to respond with beers, soft drinks, and some snacks (there are small wooden menus dotted about). The staff here are all very friendly and efficient.

There are beach sellers selling jewellery, sarongs, shells etc, and from what we heard their prices were not as cheap as the shops we saw in Port Louis.

Watersports – the hotel provides glass-bottom boat trips, snorkelling trips (with free equipment), and pedalloes/kayaks all part of the AI, plus you can pay for jet-ski’s for example, but we never saw anyone using these as they charge a ridiculous amount (£60 was mentioned; tip for hotel, charge half as much and people may actually use them, false economy charging so much).

Bars/drinks – The main bar is the Quarter Deck (actually there is just this bar and the beach-bar at La Maree, there is no lobby bar). There is a large menu of AI drinks, but in the main it’s not top-shelf brands (Smirnoff Red and Martini are the main well-known brands included). But still the drinks are OK, with plenty of cocktails, and coffees etc on offer. They also have 3 lovely bar-snacks (Banana chips, curried sticks, and nuts). The Quarter deck bar has great views for sunsets, as does the beach bar, and both are highly recommended. The staff are nice here too. Piano music is played and the atmosphere is relaxed.

Staff – perhaps the high point of the hotel. They are all very friendly, and will help you with anything you need. Too many examples to name one person only, but we really liked the young smiley-guy on the main door who drove us in the buggy to the Chateau, he really shows he enjoys his work, and is a great ambassador for the Hotel.

Excursions – The Summertimes rep provided some useful information and showed us the trips they had to offer, but when we spoke with people on the beach we found them to be twice as much as those you could get by approaching one of the beach sellers (e.g. Nicolas ‘Clarke’ roams about the beach two or three times a day when security don’t kick him off!). We paid £47 a head for an east-coast catamaran trip including Isle des Cerfs (7.30am start, 5.30pm back at hotel) with drinks and BBQ lunch provided, and found this to be excellent VFM; the same trip with Summertimes was £87 each. It’s obviously not sanctioned by the hotel, but the trip is exactly the same – everyone we spoke to who had been on one of these trips had no complaints (although don’t let them have you get picked up at the end of the beach, far too much of a hassle).

We also hired a car (off the internet with Maki Cars) and this was cheap at £56 for 2 days (petrol cost us about £20) for a decent car. They can provide a sat-nav for about €3 a day, highly recommended as whilst the roads are good, the free map you can get at reception just doesn’t cut it for driving. We had a couple of ‘moments’ getting lost in Port Louis rush-hour was not much fun at all.

There is plenty to see on this island so you really do need to either go on organised excursions or hire a car and do-it-yourself; the other option is to hire a private taxi driver for the day for about £80 (the hotel will arrange this for you) – we saw several of these ‘trips’ going on and they seemed to be very good at showing people the sights. You can also order a packed lunch from the hotel 24 hours in advance to take with you.

Tip – the coloured sands of Chamarel/Waterfalls (same attraction place) is well worth a visit (strangely odd that there is quite a drive from the entrance but bear with it the road only goes one way); the cost is only about £4 a head and I’d also suggest that the little outside café they have provides some very cheap food and looks new and very clean, and would make a nice lunch/snack opportunity.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Bradford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 10, 2014

Just got back from an amazing two week honeymoon at the Maritim. The hotel and surrounding gardens were beautiful. We stayed in a prestige room which entitled us to eat breakfast at La Maree which is the beach restaurant. In our opinion it was well worth paying for the upgrade just for this experience. The room was beautiful with a lovely balcony. There is a hair dryer in the bathroom, but it's not very powerful. There are complimentary bottles of shampoo, conditioner, body lotion, and shower gel, which are replaced with fresh ones everyday if you use them. There is also a free safe to use in the dressing room.
We stayed on an all inclusive basis - there are several restaurants and working out where you can eat on the AI was a bit complicated. The food was absolutely beautiful in all the restaurants, and as vegetarians there was lots that we could eat. (although if you don't like curry's you could struggle). Other than the main buffet, you do need to book the other restaurants for an evening meal.
There is the Belle Vue restaurant - this is the main buffet where you can get breakfast, lunch and dinner all all inclusive. La Maree on the beach, breakfast if you're in Priviledge or above, lunch at a supplement, dinner was at a supplement but there was an all inclusive set menu. Los Filaos is the beer garden behind La Maree this is well worth a visit and I think most people didn't know it was there as it is a bit hidden behind the trees. It's an amazing barbecue with buffet salad, chips, rice etc. Lunch and dinner are all inclusive, but certain special dishes are at a supplement. La Banyan was the asian restaurant, although we didn't eat there, but it's directly connected to Belle Vue. and Lastly there was the fine dining Chatau Mon Desir. This is not included in the all inclusive but you do get a discount. We only ate there once as we were given a complementary candle lit dinner for our honeymoon. This was a choice from a set menu and as vegetarians we did get to choose a veg option. Looking at the menu it wasn't as expensive as we were expecting, and the food was absolutely divine! We both agreed it was the best meal we ever had! There is also cakes, pastries and pancakes served at the pool bar between 3pm and 6pm everyday.
There are two bars, the one at La Maree where they have music and a bonfire on the beach every evening. Secondly the Quarter Deck bar next to the pool, again there is live music every evening. In both the restaurants and bars you have to give your room number every time you order anything, don't worry, you're not getting charged! We were slightly concerned we were going to end up with a bill to pay when we checked out but we didn't!
The beach was beautiful, although you do need coral shoes in the sea as there are a lot of rocks. Beach sellers do come along the beach, but they're pretty good and don't hassle you. There is a waiter service on the beach and the pool too which was lovely. We had 4 overcast days in the time that we were there, and the sun set at about 6pm which we were quite surprised about.
Our tour operator was summertimes and the rep, Sabrina, was very knowledgeable and helpful. We booked one trip with them, 'the colourful south' which took us on a tour of the south of the island. It is worth noting that it is considerably cheaper to pay for these in uk pounds rather than rupees. We got a taxi from the hotel to visit the capital Port Louis - it costs 1600 rupees for the taxi to take you, wait for 3 hours, and then bring you home.
There are lots of activities that you can do at the hotel - water skiing, kayaking, sailing, pedal boats, dance classes, cookery classes, archery, golf etc. are all inclusive. You can also do parasailing and jet ski's, horse riding etc. at a cost. You can walk up to the stables and have a look around, there is also a little 'farm' area next to it, with goats, dogs, chickens and the Giant Tortoises which were incredible. Feeding time is at 11am and feeding the tortoises was such a good experience. We went for one massage at the spa, and used the facilities there a couple of times. The people from them spa have a board in Belle Vue at lunch time where they do cheaper deals, so it's well worth booking through them, the average discount was about 40%.
They also have a 'sega' show(a traditional dance) on a Friday and stargazing on Wednesdays at 9pm. But that's the only area that we feel the hotel could improve on, it could do with more entertainment on an evening, other than just live music.
All the staff were amazing and so polite and welcoming! Special thanks to Satchin in Los Filaos! He went out of his way to make sure that there was something we could eat and even got the chef to make us special veggie meals if we went on an evening!
Overall, an amazing hotel, paradise location, wonderful!

Room Tip: All rooms face the sea, we were in Prestige Room 347 and it was lovely.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
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25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 9, 2014

Following a great deal of research we decided to choose this hotel for our Wedding & Honeymoon. We could not have made a better choice. Obviously you want a wedding abroad to go without a hitch and after booking with Thomas Cook Signature over a year ago we sat back and slowly planned for the big day. Three months prior to travelling I contacted Rebecca Creasey at the Maritim UK sales office in London and was pleasantly surprised by how professional we were treated and nothing was too much trouble and all of our questions were promptly answered.

We flew direct with BA from London Gatwick, on the 21st June and after 11 1/2 hours we arrived in Mauritius and our adventure was due to begin. We had arranged a private transfer direct to the hotel and our driver was very informative.

Upon arrival at the Maritim , check in went without a hitch, to our total surprise the hotel had upgraded our room and we were shown to,the Savannah Suite, Room 320, without a doubt one of the best rooms at the hotel.

We were given access to the VIP beach area which we can highly recommend and were served drinks and food by Dave,Jay & Swadesh, every day and these three guys really cater for all you needs.

One chap who doesn't say much , but is lovely and kept supplying my daughter with some lovely shells is Seejklooduth Premchand , who always keeps the beach lovely, well done its a credit to you.

We travelled with our 10 year old daughter , who was our Bridesmaid, and obviously she wanted some me time so the Turtle Club was high on her agenda, their she met Noelette, Harinda & Sandrine , who ensured she had a great time and even learnt to Water Ski. We both cant thank them enough.

The hotel has a butler service for its suites and we had the privilege to be served admirably by Harish , Sanjeev and Dev., they were all amazing and they really made our time at the Maritim so very special. Harish was one of our witnesses at our wedding and Sanjeev even used my camera to take some really good photos of our big day alongside what the professional photographer took, more about them later. Following the wedding and the dinner at the Chateau Mon Desir , which in itself was an amazing experience Harish & Sanjeev had totally transformed our suite off their own back with Frangipani flowers everywhere, innovative towel designs, petals everywhere, and even a hot bath my wife, and of course the bottle of Champagne to toast my new bride, they both deserve a serious big thank you from the hotel management for making the perfect end to a perfect day.

Due our stay at the Maritim, were surprised by the number of "Guest Communication Managers" that wandered around the resort speaking to everybody by name, and special mention must go to Angie, Aurelie and Christianne, they would all assist you in whatever questions you may have, a very nice touch.

We ate breakfast and most of our evening meals at the La Maree restaurant and the Maître De, Michen was superb, and he ensured our daughter was entertained by his fantastic Origami skills and she has brought various animals back home to remember her time their. Our waitress Vidya was also amazing and funny, although professional at all times and a big thank you to her, the food here is great.

Obviously we were their for our wedding, and without doubt a big thank you must go to Madavi the Senior Wedding Co-ordinator, she tried her utmost to ensure my bride to be, was looked after in the Spa on her big day and also dealt with all matters preceding and after the event .

We were a little sceptical about the hotel arranging the photographer and the Videographer to shoot the DVD, as we had not references regarding their services, however we were assured by Madavi that they would be good. In fact they were better than good VIP Services, Nishan and all of his team delivered a professional services which resulted in perfect photographs and a great DVD, many thanks from us both.

I could continue, however if any of you are considering you wedding at this beautiful hotel, don't ponder just book it , you will not regret it, we have only been back 3 days and wish we were still their.

Room Tip: 1st floor rooms have the benefit of a better view
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 8, 2014

Last year I wrote a review saying this was a fabulous hotel, and how friendly and helpful the staff were, especially since my wife had an accident and had to use a wheel chair for the duration of the holiday.

We returned in June to celebrate our silver wedding anniversary, and had a brilliant holiday, this time being able to enjoy many of the facilities we missed out on last year. We were in fact amazed at the number of staff who remembered us from last year, and came to both welcome us back and enquire about my wife’s health.

In addition our travel agent had without our knowledge advised the hotel of our anniversary, and Aurelie, the Guest Communication manager arranged for a card, champagne and anniversary cake to be put in our room – thanks Aurelie, it was much appreciated.

We stayed on 2nd floor in a Prestige room (all inclusive) next to La Maree beach restaurant. The room was excellent with a stunning view, and the facilities/room service could not have been better.

It was cleaned to a high standard each day basis with fresh towels/water provided at night and a bed turn down service if you wanted. A nice touch was the fresh fruit on arrival, and light snacks delivered to the room each evening. The mini bar was restocked daily with water, juice, beer and wine etc.

The hotel itself is amazing with a great location, and although our room was not ready (to be expected as we arrived at 6am) the Guest arrival/departure lounge is more than adequate to meet your needs until your room is available.
Also nice to note that for those leaving early morning, a continental type breakfast is available at reception (we left at 5am.)

The facilities of the hotel are all shown on the website so there is no point in mentioning them all here. Suffice to say there are plenty of water sports/land activities/restaurants to meet everyone’s needs, and a great beach and pool service if you just want to relax.

We never encountered any problem finding sunbeds either at pool or on beach, and there is also plenty of shade if required.

Ivan the Sports and Entertainment Manager is a wonderful guy, so friendly and helpful, and will do everything to ensure you have a great holiday. It was so nice to meet him again and congratulations to him on his recent wedding to Aurelie, who together with her team do a great job.

Last year we tended to use the main Belle Vue buffet restaurant because of the wheelchair, but this year we mainly used the Belle Vue for dinner, preferring to breakfast and lunch at La Maree beach restaurant.

Overall the food in the Belle Vue offered a reasonable choice, although it seemed a bit more restrictive than last year. However the service was wonderful, and Rajesh and Vimla are well worth getting to know – great service and always asking about your day, and sharing a joke.

La Maree offered the opportunity to eat and relax on the beach, and the food and service was first class. We also had dinner a few times here and the setting at night is magnificent.

Special thanks to Rakesh, Ishwaree, Nano and Michun, who provided such wonderful service, and did everything they could to help us enjoy our stay. We came back with some origami souvenirs from Michun – he has a real talent in this art.

After dinner we tended to visit the Quarter Deck Bar for a drink before heading for La Maree. The Quarter Deck is a lovely setting with great views, and of course has the delightful Brinda who really looks after you.

We also used the Asian Restaurant, and found the food and service excellent – well worth a visit.

We found the evening entertainment quite enjoyable, especially sitting on the beach. If you are looking for loud music, and nightclubs this is not the place for you – but for us, a great place for relaxing at night.

It is also worth doing some trips to see the island, and this year we did the scenic south island tour, and the Blue Safari Submarine trip. Both trips were excellent, and are recommended.

So once again we had a fabulous holiday in the Maritim. We have read a few reviews where some complaints have been made, but we however, have never experienced any problem, and given the staff commitment to looking after guests, are totally confident that any problem would be rectified without delay.

This is a great place to spend a holiday, and well worth the long flight from the UK. If this hotel were anywhere in the world it would still be a wonderful hotel – what however sets it apart from other hotels is the staff.

The people are truly wonderful, and we look forward to our next visit to the Maritim.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banbury, United Kingdom
18 reviews 18 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 5, 2014

This hotel is excellent value for money, gives perfect service and has a beautiful beach backed with trees so it looks natural and unspoilt.
I researched for a couple of months before booking so save yourself some time and look no further. It's position is perfect for climate in the winter as the north and west coast is the warmest, sunniest and driest in the winter. It may be rather hot in the summer when you might choose the east coast for the breeze.
The restaurant on their beach is idyllic for breakfast and lunch. Menu choice a little restricted to fish or curry but also provides one pasta dish so perfectly adequate for lunch. Once we had realised that you could eat off the set menu for either no extra or very little extra money we went there in the evenings. Try the well being menu Australian steak, excellent and included in your 750 rupee allowance for each person on all inclusive. The Mauritian kreole restaurant was not worth the supplement as you could eat their dishes in other parts of the hotel for free.
The bar is first class for service and relaxation and we met up with other guests here to share the day before going on to dinner. Try a cocktail or two.
The room we had was prestige and was absolutely stunning, no one could be disappointed with the spacious and stylish rooms. Spotlessly clean with plenty of shampoo etc.
the pool was a reasonable size and had an infinity part which looked out onto the river and sea.
Sunbeds always available on the beach. If you want front row close to hotel then maybe getting up early might be needed but since the sun set at 6pm, we were always at breakfast by 8am to make the most of the day. It seemed hottest between 9am and 3 pm. We were very lucky with weather and had only two overcast but warm days.
Definitely recommend first or second floor rooms to reduce chance of insect and animal life in your room. We had none in ours which was on the first floor. It is a tropical country after all.
Snorkelling was good only on a couple of days as there was a tide and wind that created waves for a lot of days. Swimming great though you will need hard soled shoes to swim in as there are sea urchins when you swim out after about 15 to 20 ft.
Sea sports such as kayaking excellent. Watch out though for boat trips sold to you on the beach as we booked through the parasailing guy and were promised a large boat with a loo, what turned up was a single outboard motor speed boat that was so small we all got soaked within first 15 mins of an hour trip and were rather cold. It was also dangerously small for the waves. We were given a 30% refund when we asked but still! something to bear in mind if you prefer the travel in the boat to be enjoyable rather than endured. Excellent trip though with dolphins and whales seen.
South tour rather touristy as you would expect but still a good way to see the climate change in the island and to get a feel for the tropical nature of the inland areas.
Top tips, ask the taxi driver to take you to Mont Choisy and Tamarin bay as these are both beautiful public beaches, but not at the weekend as they get very busy. Do the bike ride to trou aux biche from the hotel, the guide is terrific and the ride is manageable with lots of stops.
We went to flic en flac and weren't impressed as beach full of broken coral, waves and tide were strong.
We went to visit the Oberoi hotel which is across the bay from Maritim and found it very very quiet with only about 6 guests seen. Our visit was received with distrust and scepticism by its staff. Not very welcoming.
We walked or cycled past other hotels such as the intercontinental which looked a little down at the heels, the Westin which is due to reopen soon and looked ok but didn't have such a good beach for swimming, the plantation which we walked though and wouldn't touch with a barge pole, the meridien which again looked from the outside to be a bit jaded.

All in all the maritim was excellent on so many fronts compared to lots of others. With such good value for money you can expect a broad range of clientele and won't be tripping over prep school parents in high numbers! We found the atmosphere to be low key and relaxing. Everyone friendly.
The only downside was the lack of an adult only section of the beach and pool and the selfish behaviour of some smokers who pollute the fresh beach air with their smoke. So to be perfect Maritim, why not have an adult only smoke free zone of the beach ( which is huge )and would be easily accomplished.

Room Tip: Prestige rooms give you free breakfast at the beach restaurant and we had one that had a view across...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 5, 2014

We visited Maritim Hotel, Mauritius to continue our honeymoon following a four day stopover in Dubai. We had a fantastic honeymoon and Mauritius is a beautiful country. On the whole the hotel was a great place to stay but it was severely let down by the reception and the issues we encountered.

On our arrival at the hotel we were greeted with a cool towel and a refreshing drink. We were asked if we were celebrating a special occasion and confirmed it was our honeymoon, however, I had let our tour operator know this a year previous so I was a little surprised they did not welcome us as honeymooners. We were shown to our room and it was as expected from what I had booked. Due to the time and the fact we were relatively hungry and tired, we did not ask about the advertised upgrade but made our way to Belle Vue Restaurant for food and then an early night.

The following day, on inspection of the room, whilst it was in a lovely location, the bath appeared to be dirty and stained and one of the sinks was cracked. We decided to raise these issues at reception and as a result we seemed to be greeted with a negative attitude on subsequent visits.

The greeting we got at reception was what I would describe as blunt and emotionless. We were told that the issue would be addressed and it should be sorted later in the day. We went to the pool area and had a great day. The pool was not heated but given the temperature outside (26 degrees in winter) it was a refreshing change to sitting in the sun. We were waited on by a number of members of the beach service throughout the day who were very attentive and always happy to help. Over the course of our stay, Rajesh in particular, provided an excellent service.

On returning to our room we found that the dirt which could be removed from the bath was gone but the sink was still cracked and the bath still appeared dirty as there were irremovable stains. I returned to the reception desk and was greeted in the same manner which appeared to be devoid of emotion, and a short time after the head of cleaning visited our room. We showed her the cracked sink and the bath. We were informed that for the bath to be sorted it would need to be repainted. I also took this opportunity to explain that we were told we would be upgraded pending availability. As the issues were not with the cleanliness, but more the maintenance, I was told another manager would contact us. Approximately 30 minutes later I was called by another manager who explained another room would be ready for us the following day as it was being vacated in the morning. Given that the last thing I discussed was the upgrade I assumed that this room would be an upgrade. The following day we were shown exactly the same room which was 2 floors up. The issue with the bath was present in this room as well. We were told that there were no available upgrades and that we were on a waiting list, which seemed to coincide with an African business conference and a number of dignitaries sharing the hotel with us. Rather than moving to a less convenient location my wife and I decided to stay in our room awaiting a potential upgrade rather than keep changing rooms.

Over the remainder of the holiday we had some fantastic excursions (swimming with dolphins, walking with lions, various tours of the island) and enjoyed the food at all of the restaurants at the hotel. Belle Vue is the main restaurant. It serves breakfast, lunch and dinner and is a buffet style with different influences on each night. Whilst the food was not extravagant it always had something for everyone and we were not disappointed. The only evening we did not enjoy was when they reverted to a set menu and ended up with a lengthy wait for our food. Le Banyan was our favourite of the other restaurants but we also had lovely food at La Maree, Les Fialos and Chateau Mon Desir. Our favourite evening was definitely at Lakaz Kreol where we were the only people dining and Jean-Philippe was an excellent host. We also sampled the Spa and both my wife and i received fantastic Lemongrass package treatments from Meera and Binitta and we would definitely recommend you visit.

Unfortunately as we came closer to the end of our honeymoon we encountered a number of other bad experiences at the hands of the reception. We ordered a packed lunch on one occasion. When we turned up in the morning to collect it prior to leaving, it did not appear to be ready. A number of phone calls were made and about 15 minutes after, it arrived. This delayed our excursion departure and when we opened the packages it appeared as if the lunch had been thrown together. It was not as described and had considerably bruised fruit in it and stale bread.

I booked a couple of Magic Moments from the hotel brochure as surprises for my wife. Following our first of these, a picnic by the waterfalls, we cancelled the candlelit dinner. We turned up at the reception 15 minutes early to be told our lift was not ready. We waited 20 minutes and when I went to the concierge I was told we needed to collect our meal and make our own way there. This is certainly not what was advertised and definitely not what I was sold. With the help of my sales receipt and a bell boy this matter was cleared up and we were driven to the ruins but the staff could not locate the picnic. As a result we got out of the vehicle to look around the ruins with the intention of seeing a manager on our return to the hotel. We actually located the picnic by ourselves and were greeted by Rajesh who had been waiting for us for 45 minutes. A short time after we were joined by a manager who i assume had come to check all was ok, he did not acknowledge us, spoke in French to Rajesh and only acknowledged us when my wife said “hello”. He did not try to explain the confusion or apologize and just left. What was meant to be a special occasion ended up being spent discussing our disbelief at some of the things we had experienced from the staff. I did raise this issue with a different manager on our return who apologized for the issues and refunded the fee paid for the picnic, however, this should never have happened.

The final issue occurred on our last evening. My wife booked Le Banyan at the reception as we had one gourmet voucher left. She did this 3 days prior to the booking and when we turned up there was no record of it. Fortunately we managed to get a table after explaining the circumstances but this turned our last night, which was meant to be a chilled out meal reminiscing about our experiences, into another occasion where we spent most of our time discussing the staffs incompetence.

It is hard to decide how to rate this hotel as the majority of our experiences were positive, and whenever we were by the pool or beach, in a restaurant or bar we always received excellent service from very friendly people, however, you expect this sort of experience to be equaled, if not surpassed by the staff you meet at reception. The front of house is at the heart of the operation and this hotel was fundamentally lacking in this area during our trip and no one went out of their way to make us feel like honeymooners. Fortunately we had such an amazing time the negative aspects did not detract from our experience, however, they are aspects that will be remembered in years to come which is unfortunate.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
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4 of 5 stars Reviewed July 5, 2014

We spent 12 nights at the Maritim. The rooms were large, very comfortable and very clean. The waterskiing and boat boys were brilliant - great fun and encouraging. The food was reasonable and we particularly enjoyed the sushi corner and the great cocktails in the evening at the bar. There was a bit of competition for loungers by the pool, kayaking was great fun and you can go out to sea or into the river. One of the best family holidays we have ever had.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Maritim Resort & Spa Mauritius

Address: Turtle Bay, Balaclava, Mauritius
Location: Mauritius > Pamplemousses District > Balaclava
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Balaclava
#2 Spa Hotel in Balaclava
#2 On the Beach Hotel in Balaclava
#2 Romantic Hotel in Balaclava
#2 Luxury Hotel in Balaclava
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Maritim Resort & Spa Mauritius 5*
Number of rooms: 215
Official Description (provided by the hotel):
Sparkling sandy beach, tropical gardens and the crystal clear turquoise waters of the Indian Ocean... Live the essence of a great island escape!Immerse yourself in this luxurious five-star beach and spa resort gently nestled within a picturesque private estate along the protected marine park of Turtle Bay.Enjoy a prime location on the sunniest and sheltered Northwest coast of the island between the capital Port - Louis and the lively village of Grand Bay and indulge in the pure nature of the historical estate of 25 hectares awarded 'Most Beautiful Garden of Mauritius'. Be spoilt by world-class accommodation with 215 luxurious rooms and suites as well as an exclusive villa, all sea facing and elegantly designed ...ideal to embrace the tropical ambiance of the island. Savour endless culinary delights during your journey with an exceptional selection of five exquisite restaurants and three bars ranging from 'feet in the sand' beach restaurants to Asian fusion and the exclusive fine dining restaurant 'Chateau Mon Desir'.Pamper yourself in its 'Maritim Tropical Flower Spa', an oasis of wellbeing offering exclusive treatments and stunning facilities to relax and unwind.Those seeking for active holidays will benefit from an infinite range of land and water sports offered such as horse riding, golf, archery, water ski, diving and many more!Whenever you are looking for relaxing or active holidays, this 5-star luxury hotel, part of Maritim Hotels, will offer you an exceptional array of facilities and experiences combined with the highest standards of service delivered with genuine Mauritian hospitality. Maritim Resort & Spa Mauritius ...your holidays... beyond paradise ... more   less 
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Also Known As:
Maritim Mauritius Balaclava
Hotel Maritim Mauritius
Maritim Hotel Mauritius
Maritim Resort & Spa Mauritius Balaclava

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