OK, please only read this review if you are happy with a warts and all description of our time, i warn you this review is lengthy.
I have decided to categorise this review into the 'Good', the 'Bad' and the 'Ugly'
1) The hotel is very beautiful and well kept, the grounds are impressive and extensive and are very nice to wander around if you have a new wife who likes reading...a lot! Whilst we were there staff members were continuously painting, tidying, cleaning, watering and generally keeping the hotel looking good.
2) The staff were very friendly and attentive, restaurant staff would have your empty plate removed moments after you have finished your meal and drinks on tap when needed. They always welcomed with a hand on the heart which at first confused me but it was a warm welcome sign once we got used to it. Certain bar staff were very friendly and got to know our drinks (probably due to a few late nights) and were happy to have a small chat to us whilst serving drinks (see later comments in ugly for more information on why these conversations were short!) Ashvin in the main restaurant was always very friendly and welcoming to us!
3) The facilities were extensive, Lots of sports and activities (Archery, Minigolf, Golf, Tennis, Water sports, Sailing, Diving, Boats, Ruins and many more) although some of these have negatives (more on that later)
4) Rooms were of a high standard, we had a Privilege room which was one upgrade from the standard room, Double sink, marble tops, open bathroom with high quality fixtures. Lovely big bed, flat screen tv.
5) Food was really good. We mainly ate in the buffet and it was good quality food, after 2 weeks it can be a bit samey, especially breakfast, but overall with everything factored in we really enjoyed the food and variety.
6) Water sports - Really good, and lots of choice, wake boarding, waterskiing, sailing, wind surfing, pedalo, kayak, snorkelling - ALL INCLUDED! you can pay for diving, parasailing and some more but i really enjoyed all the water sports.
7) Animals - They have a mini farm with Giant Tortoise, Horses, goats, rabbits, chickens and dogs (most of which are all in together!) Warning though, they rescue dogs from the island (my gosh there are so many wild dogs on the island) and they let them roam free, if you don't like dogs this may put you off, as we love dogs we loved the idea!
8) Departure lounge was really quite good, I wouldn't bother with the £50 late check out.
9) We had a nice welcome platter of a bottle of sparkling wine, and fruit with a voucher for the Spa. Was very nice and thoughtful and well presented (this is probably because it was our honeymoon - it may not be provided for all)
1) Room cleaners would come twice a day, once around the middle of the day and one in the evening, this seems good at first but due to our room being in the middle of the row, almost every day the staff would knock whilst i was having a shower before going out for the evening, and were quick to come into the room if you didn't answer quickly enough, many awkward moments of me running for a towel.
2) If you want to go and see the animals or ruins (which are at the opposite side of the grounds) then be ready to walk. Whilst normally this wouldn't be an issue, it becomes one when you leave the lobby and are asked if you want a lift in the golf carts, a great idea you think, then they ask if you have paid for something and when you say no, they point as if to say well then walk... I have stayed in hotels less than half this cost and this wouldn't ever be a problem, if they have a cart and driver you would be taken where ever you want, to the point that if you were walking anywhere and a golf cart passed you in the same direction with space, you would be asked if you wanted a lift. Here however, they are more than happy to speed past without a second thought.
3) MiniBar - Nothing major but you only get 3-4 things in the bar included everything else is charged for. How much would it cost to include a Twix every day? Again, something I have had in other, much cheaper hotels.
4) Mini golf - Good that it exists to keep some happy, but by no means good quality, kids would be happy for a few rounds though.
5) Swim up bar doesn't actually really exist. It is just a small area by the side of the pool where they put a fruit display and have sometimes someone ready there to take your order - they aren't always there but leave a bell to ring if you want something... not something we left comfortable doing! It was out twice while we were there but its not often manned and its not really a bar!
6) You have to give your room number all the time, which doesn't sound like a bad thing but with so many questions over what you do and don't pay for (see more later) you always wonder if you are getting charged or not... I have had wrist bands in hotels before which whilst not ideal does alliviate this issue somewhat and provide a little clarity over when you will be charged for something!
7) Pool wasn't deep, very shallow at some points so it was hard to get a proper swim going, minor but worth noting.
8) Don't expect to be special if you are a honeymooner! Everyone was!
The rules, oh my god the rules... So many I will list each rule separately and in groups.
Food and drink rules.
1) Drinks at the pool/beach. There are pool or beach service people who take your order and will bring it to you at your sun bed. GREAT! Well, sort of... soft drinks are ok, beer is ok, cocktails and spirits are not. No idea why, but if you want say a Rum and coke, you can get your lazy [--] of the sun bed, walk to the pool bar, ask for it for the pool and then they will bring it to you...WHY WONT THEY JUST TAKE THE ORDER FOR IT?!?!? If they are happy for you to drink it by the pool why make it so awkward? And to add to the confusion if you want a coffee, they will take your order at the pool but only bring it to the closest table to you in the bar? OMG WHY SO COMPLICATED? We could see no reason as to why this is the case, someone mentioned it was to do with not wanting drunk people around the pool, but if they are going to bring it to you anyway after you have ordered it at the bar, what difference does it make?!
2) Chateau Mon Desir - The posh restaurant - well be ready with a credit card as your all inclusive stops at the door! We were 'lucky' enough to have been given a FREE DINNER! Whoop but as per the many rules...Drinks are not included, not even the all inclusive drinks...not even WATER! The same water you can get every where else in the hotel is served to you for £2 per bottle, not a lot but why not included? Also, if you are given one of these free dinners, expect to be given a menu with no choices for dinner (just whatever they decide to give you) and to be sat outside with the other non-paying customers...
3) Food, get ready after a long long flight to be bamboozled when you arrive with the restaurant rules.
Belle Vue is the main buffet, that's included in AI for breakfast, lunch and dinner. Easy.
La Maree, this is included for AI for Lunch and Dinner, but only on the AI menu which is different to the main menu.
Filaos beer garden - is not included and you pay per meal, roughly 600-650 Rupees pp (£13-14 ish) for ribs, hog roast etc night
The Asian - isnt included in AI but you get a 750rs discount
Chateux Mon desir - isnt included and nor are your drinks - 1000rs discount applies
Got all that? Me neither...
4) My favourite random rule is as follows:
The Quaterdeck bar (basically the main bar between the pools) serves some light food snacks from 3pm. Crepes, sandwiches, quiche, brownies, samosas etc.
On one day me and wifey decided to get some crepes, Brownies and Spring rolls (why not we we're on holiday!). I went to the bar to order and was told that the Brownies I could only order from the pool side staff, the Spring rolls I can only order from the Inside bar staff and the crepes I can get myself... BUT the brownies can be eaten by the pool only, the spring rolls can only be eaten in the bar area and the crepes i can eat where ever i like! Oh and if I wanted to eat by the bar I had to go back to my sun bed and put on a sleeved shirt and footwear...OH MY GOD I JUST WANTED SOME LIGHT SNACKS TO FUEL MY EPIC SUNBATHING SESSION!
5) Tennis, this is included, as long as you don't need balls to play...WTF? How much does it cost to provide tennis balls?!? Even if you were to charge people for lost balls this would be better than charging for balls up front...Very annoying, Especially as most of the water sports are free, which surely cost more than some old tennis balls.
6) Similarly Golf, its included, as long as you don't need clubs, balls or a cart. This is more palatable but still should be noted as it was sold as free golf to us.
7) Sun bed etiquette - they have a fair play rule (no reserving the sun beds for more than 1 hour if you are not around) which I actually think is good as there are not enough sun beds in this hotel around the pool area. The problem is the man who enforces this - i think he is on some power trip, he marches around the pool areas with his clipboard writing down when you are not at the bed, and if he sees this twice you get a sticker, if you don't remove the sticker asap he takes your things. As mentioned this is a good thing to stop people reserving the beds all day and not using them but if you are like me a like to move around often (bar, food, toilet, bar, sports, bar, bar, bar) and he happens to come round when you are up you can get caught in this mess, for example, i go down and sit on my bed at 9am until 10 then go for breakfast for 15 mins if the clipboard monkey comes whilst you are eating and then you come back for 1 hour and then pop to the bar or toilet and he comes again - BOOM, YOU JUST GOT STICKERED! I don't want to have to think about this all the time.
8) The staff at times seemed reluctant to talk or sometimes even help, it turns out all the CCTV cameras dotted around the hotel are being used to watch the staff, something i'm not keen on, as this left the staff in awkward positions sometimes when we wanted to chat or get a drink 10 mins after hours...
9) Not a rule but FLIES! MY GOD CAN I PLEASE EAT/DRINK/SLEEP/CHILL WITHOUT FLIES! I know its not the hotels fault but something needs to be done! you literally can't eat in La Maree when these flies kick in!
Summary (if such a thing can be summarised)
Overall our experience was mixed. We loved the hotel but with all the rules and questions you couldn't ever really chill out and relax and switch off, you are always on guard wondering, thinking, moving to get a drink that they cant be bothered to get you...We had a really nice time overall but were let down by some things that really could be avoided if the hotel just realised they are being petty/overefficient/blind to the needs of the customers, they could make this place very special.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest,
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Greetings from MARITIM Hotel Mauritius!
We would like to thank you for taking the time to review the Maritim Estate and sharing your views with other travellers on Trip Advisor.
We are glad to read that you have enjoyed the hotel ground, the staff, the facilities, rooms & amenities, food, water sports, animal farm and the comfort of the free departure lounge.
We have taken good note of all your valuable comments which will truly help us to monitor and improve further our services, facilities and offers.
We would like to clarify some points for other guests reading in: our Upscale All Inclusive formula which is one of the most extensive offer of the destination includes breakfast, lunch, afternoon snacks and dinner at the main restaurant 'Belle Vue' and a credit of RS 750 per person per day in all our other restaurants (la Marée, Filaos & Le Banyan) except at the fine dining restaurant Château Mon Désir where guests are entitled to a special credit of RS 1000 per person per day.
Afternoon cakes, pancakes, a choice of ice-creams and milkshakes cookies or pastries and variety of snacks are also available at the bar as well as snacks and choice of ice-creams on the beach.
Regarding the drinks a wide selection of local and imported drinks are included at the 'Quarter Deck Bar' and on the beach. A selection of drinks (snacks not included), tea and coffee facilities are included in mini bar (refilled once per day) as well as an early-bird breakfast in the lobby and a lunch box available for outside excursions.
Regarding the sports, tennis & golf area available free of charge but balls are indeed available at an extra charge.
I regret to read that you have not appreciated our beach fair play policy that has been putted in place for the comfort of all our guests.
Regarding the flies, please note that there were an unusual number of house flies that have affected the whole North West part of the island including our Balaclava region during your stay. Rest assured that all the necessary measures have been taken with the Ministry of Environment together with local authorities and surrounding hotels to resolve this issue. The comfort of our guests is our main priority and we apologies for the inconvenience caused.
Rest assured also that the camera system has been implemented as per Mauritius law & regulation and of course not to watch our valuable staff.
To conclude, we have the pleasure to announce you that the ' swim-up ' bar by the pool now has a dedicated bartender who provides to the customers of Maritim Hotel Mauritius a delicious selection of juices, smoothies and cocktails without leaving the freshness of the infinity pool.
Thank you once again for your review and all of us hope to see you back on the Martim Estate for a yet another holiday with us in the near future.
MARITIM Hotel Mauritius
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.