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“Fantastic Hotel for our 30th Wedding Anniversary” 5 of 5 stars
Review of Maritim Resort & Spa Mauritius

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Maritim Resort & Spa Mauritius
5.0 of 5 Hotel   |   Turtle Bay, Balaclava, Mauritius   |  
Hotel amenities
Ranked #1 of 5 Hotels in Balaclava
Luton, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
38 helpful votes 38 helpful votes
“Fantastic Hotel for our 30th Wedding Anniversary”
5 of 5 stars Reviewed November 11, 2012

We stayed at the Maratim Hotel in Mauritius to celebrate our 30th Wedding Anniversary. We read all the reviews on the hotel prior to booking and like the majority of people were not disappointed. The stay should have been for 12 nights but were delayed over 30 hours by Air Mauritius in getting out, due to a technical fault on the aircraft. (Mistake 1 should have booked another airline!!) On arrival at the hotel, we were met by reception staff and made to feel welcome. They had automatically upgraded our room, (as we had notified them of our anniversary when booking.) The booking in process was very friendly and efficient, with welcome fruit juice cocktails and we were shown to our room (430). In the room they had thought of everything, night light in the bathroom, mosquito repellent dispensers were put on every night, walk in closet, bath and double shower with built in extendable drying line. All soaps and shampoos, bath salts and conditioners were provided. (No need to have brought them with us). The bed was 6ft wide, (great if you get sunburnt!!) and the towels were in the shape of a flower with rose petals in a big 30. They had separate reading lights either side of the bed as well as the normal bedside lamp and this is great if one of you likes to read at night, It means you can do it without disturbing the other. The mini bar fridge was well stocked for the “all inclusive” guests and there was a price list what was included and what was at an additional cost. All rooms appear to have a sea view and their own balconies to watch the sun sets before dinner. Kettles with tea & coffee making facilities were provided with fresh milk in the fridge.
The staff were all friendly and could not do enough for you, and were always asking if everything was ok and to your liking. Managers were always on hand to resolve any issues you may have. We always had a good service, whether it be in the restaurant, bars or pool service. They do have a “No tipping” policy with boxes in the reception lobby to put tips in to be shared amongst all the staff.

Pools: 2 x swimming pools, either side of the Quarter deck bar, the infinity pool was deeper, and quieter, as the children tended to be in the other pool which was much more shallow. Both pools can be walked into without steps. The sun beds were plentiful either by the pools or the beach and were the most comfortable I have ever used. There is a bar service around the pool side, but the only alcohol served is beer. If you want a cocktail or something else put a shirt on and sit in the quarter deck bar. The sea is calm and there are coral reefs within 10m from the beach, swimming shoes are an advantage. Bring your own goggles and snorkels as the tropical fish are plentiful and should not be missed. There is a dive centre for the more adventurous and those that wish to do their diving courses (extra cost). There is a glass bottom boat (free) that goes out daily, and another that goes out twice a day to take people snorkelling on the main reef. (The water is colder there). Whilst we were there, the dolphins were nearby which others went out to see. Sailing, water skiing, pedalos and canoeing are all included at no extra cost. Deep sea fishing and parasailing are at additional costs. A big thank you to the boat team staff who were humorous and patient particularly with those learning to water ski!
Some other activities included a golf course, crazy golf, archery, cycling and horse riding (at an extra cost) The hotel also has its own giant tortoises which you can feed.

Driving: They drive on the same side as the UK, and roads work on a grid system, you can hire cars from your travel rep, the hotel (Sixt) and they are not badly priced, but check the insurance at CDW is not included and there is still a £500 excess for any wheel damage, so stick to the main roads! The cars are all new. Don’t forget you need your licence! The fuel cost is approx. £1 per litre, and there are plenty of garages and on a small island you wont use too much ! Mopeds can be hired at the hotel.

The hotel is approximately 20 minutes from Port Louis (depending on traffic) there is a taxi shuttle service from the hotel which charges £18 per couple for a 3 hr trip in and out of Port Louis, the car normally takes two couples and will wait for your return normally by the post office. (Taxi’s are more expensive) There is also a car park there which is very reasonable less than £1 for 2 hours. There is plenty to see on the island depending how far you want to explore.

Helicopter flights; The hotel has its own heli-pad in its grounds and Air Mauritius provide helicopter flights around the island which cost us £350 per couple for a half hour flight. The pilot was British and made a great tour guide. This can be ordered through the reception, and they will provide a golf buggy to run you up to the pad. Well worth the money for a great experience, and the views are awesome!! They also do airport transfers if booked in advance.

Restaurants; The main restaurant is an open sided cafeteria style self service set up. The staff are efficient and friendly. The wine list is good mainly South African and Australian. The chefs are all very knowledgeable on providing food advice for people with food allergies such as coeliac’s and will provide gluten free breads etc. if asked and also tell you the foods to stay away from that contain gluten. My wife was told that if she fancied some pasta for lunch or dinner to ask for it in advance and they would prepare it for her as they have gluten free pasta available. The food was always good with a wide variety to choose from, and themed nights, such as sea food, Mauritian, around the world dishes, curries etc.
La Maree restaurant is supposed to be a fine dining sea food restaurant on the beach, with waiter service, you will need to book it in advance, but do note that it is not just sea food and they do have steak nights, and fish & Chip evenings, so do check when you book so as not to be disappointed. There is an additional charge, and check the wine list for what is included and what you have to pay extra for. The staff are very good at explaining this to you.
There is a new Oriental fine dining restaurant next to the cafeteria., but we did not use this so cannot comment.
Mon Desir – Fine dining restaurant is in the old chateau, it serves nouveau cuisine style food with waiter service, they have different menus (a la carte) for different occasions at an additional cost when booking. The management for the hotel gave us a free candlelit dinner for our wedding anniversary, all we had to do was pay for the drinks …. £40 for a bottle of Jacobs Creek and extra for the coffees. The evening itself was unforgettable and they even provided us with a small cake. The hit for the wine was a small price to pay for location food quality and service!

Quarterdeck bar - The cocktails are plentiful and location spectacular for evening sunsets. Just check the drinks menu as there are additional costs even on the “all inclusive” deal. Afternoon tea coffee, cakes etc are served here should you wish to avail yourselves of them.
La-Maree also has a bar and one can sit on the beach next to the bonfire and have a nightcap.
Evening entertainment was provided on some nights, although we personally did not experience it as we were too exhausted and the wine was plentiful!

The Spa – is in the grounds and mistake 2 was we didn’t go there the first day on arrival, as we were given a free half hour massage by the hotel, which we kept for the last day before flying back. The staff were totally professional and we regretted not having made good use of their services a lot sooner, it would have removed all the travel stress from the start and put us in a relaxing mood.

Weddings – The hotel provides a wedding service on the beach in a pagoda on a daily basis in what is perhaps one of the most idyllic locations, so go for it if you are considering it!
Anniversaries: If the hotel knows it is your anniversary, they pull out all the stops to ensure you have one of the best days of your life, from champagne breakfasts, through to candle lit dinners.

Security is good and it is an enclosed complex, one trader did come onto the beach but does not hassle the guests with their wares.

Internet access wi-fi is freely available throughout the hotel and also their business centre has computers which can be used at a cost of approx. £2.50 per hour. Internet Log On pass can be obtained from the reception.

Thank you. We would like to thank the management at the Martim Hotel for what has been a truly exceptional and memorable wedding anniversary, which was made all the more special during our stay, in particular Kavita the Customer Communications Manager who organised everything. Your attention to detail should be commended. We also would like to thank the Reception staff, who are a great team in particular Avinash who took us to the helipad. Also Kishan and Richa who picked us up from the heli- pad and turned it into an entertaining imaginary safari trip!!

Final Warning: We flew Air France on the way back, only to find they had not seated us together, this caused some stress, but was eventually resolved. If you get the chance, book your seats in advance! Finally for UK passengers if you are travelling via Paris, you cannot by any alcohol /perfume in the Duty Free as when you arrive at Paris you have to go through the search regime and they will confiscate any liquids. Buy your Rum / perfume in the country or on the way out and pack it in your suitcase for the return trip.

Room Tip: All rooms have a sea view, and appear to be well appointed.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Bath, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 11, 2012

We stayed here for 10 days in oct absolutely fab. Food was wonderful so much to choose from every day , the staff from the reception to bar staff, cleaning staff , entertainment staff especially gale (not spelt right ) he was very good too many to mention sweety and staff on the beach. The beach was wonderful, grounds, flowers in reception all fab the music played in all areas was really good ,6 of us went in our group and we all said this was best holiday we had for a long time .
You should try the water sports went on the glass bottom boat snorkelling I was not very confident in such deep water but the guys on the boat kept an eye on me all the time which made me feel better so went 3 times as I knew I would be safe so give it a go.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otley, N. Yorks
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 10, 2012

I have waited a month since our return from the Maritim to submit my comments. During this time I have been trying to think of a criticism to balance my totally positive impression of the hotel, but I can't think of one- honestly!

To further emphasise the point the hotel exceeded my expectations in most areas and provided my wife and I with the most fantastic holiday experience.

We will be going back.

Alan
Leeds

Room Tip: All rooms overlook the sea, perosnally I would select one which is on the first floor or above, simp...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartlepool, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 9, 2012

Well after a delay with our room avaiablity this hotel delivered in every way, The staff were fab , the food consistently good , cleanliness was first rate and the quarterdeck bar fantastic. We would return and would definitely recommend. The grounds were fab the spa perfect and the beach was lovely.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 8, 2012 via mobile

I stayed here with family for 10 nights in oct for my sisters wedding. I can not fault the hotel at all, the bedrooms are amazing, the staff are wonderful and couldnt do enough for you. There was a wide variety of food every night, i would have a mixture of foods on my plate every night as it all looked so nice. The bar in the eve was lovely and relaxing and the cocktails were gorgeous. The sega dancers and singers in the eve were great too. There is plenty to do for all ages. My sisters wedding was out of this world, the effort the staff went to was excellent.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 7, 2012

We stayed at the Maritim in September for 2 and a half weeks for our honeymoon. The moment you drive through the huge gates and see the stunning grounds, you know that you are somewhere special. The view from reception looking out to sea is amazing. The staff take your luggage from the coach and take it to your room once ready. A cold cocktail and warm towel is given to you on arrival. There is a no tipping policy which is great as you do not feel under pressure to reward good service (which is in abundance). The room was spacious and clean. We had towels on the bed made into the shape of swans with scattered rose petals and then a bottle of fizz and a fruit platter arrived. The food was varied and delicious. The staff were very friendly (especially Jay on beach service). Had a problem with noisy neighbours but told the reception and they contacted them to keep the noise down. It is a dream destination and not a club 18 to 30's holiday so it was not acceptable to have drunken shouting coming from the next room at 3am!! Horses, goats and tortoise's all very cute. Would love to go back again. Would recommend to anyone. All inclusive is a must - there was so much to choose from on the AI menu. All in all a great hotel with great staff.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 7, 2012

We arrived on the 29th of October to start our honeymoon. On arrival the staff was great, helpful, friendly and they cannot do enough for you at any given time. The room was excellent and we had a great seaview. The hotel and the food is absolutely superb!!!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maritim Resort & Spa Mauritius

Address: Turtle Bay, Balaclava, Mauritius
Location: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Balaclava
#1 Spa Hotel in Balaclava
#1 Luxury Hotel in Balaclava
#1 Romantic Hotel in Balaclava
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Maritim Resort & Spa Mauritius 5*
Number of rooms: 215
Official Description (provided by the hotel):
Sparkling sandy beach, tropical gardens and the crystal clear turquoise waters of the Indian Ocean... Live the essence of a great island escape!Immerse yourself in this luxurious five-star beach and spa resort gently nestled within a picturesque private estate along the protected marine park of Turtle Bay.Enjoy a prime location on the sunniest and sheltered Northwest coast of the island between the capital Port - Louis and the lively village of Grand Bay and indulge in the pure nature of the historical estate of 25 hectares awarded 'Most Beautiful Garden of Mauritius'. Be spoilt by world-class accommodation with 215 luxurious rooms and suites as well as an exclusive villa, all sea facing and elegantly designed ...ideal to embrace the tropical ambiance of the island. Savour endless culinary delights during your journey with an exceptional selection of five exquisite restaurants and three bars ranging from 'feet in the sand' beach restaurants to Asian fusion and the exclusive fine dining restaurant 'Chateau Mon Desir'.Pamper yourself in its 'Maritim Tropical Flower Spa', an oasis of wellbeing offering exclusive treatments and stunning facilities to relax and unwind.Those seeking for active holidays will benefit from an infinite range of land and water sports offered such as horse riding, golf, archery, water ski, diving and many more!Whenever you are looking for relaxing or active holidays, this 5-star luxury hotel, part of Maritim Hotels, will offer you an exceptional array of facilities and experiences combined with the highest standards of service delivered with genuine Mauritian hospitality. Maritim Resort & Spa Mauritius ...your holidays... beyond paradise ... more   less 
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Also Known As:
Maritim Mauritius Balaclava
Hotel Maritim Mauritius
Maritim Hotel Mauritius
Maritim Resort & Spa Mauritius Balaclava

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