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“Our 2nd visit to a fantastic hotel and island” 5 of 5 stars
Review of Maritim Resort & Spa Mauritius

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Maritim Resort & Spa Mauritius
5.0 of 5 Hotel   |   Turtle Bay, Balaclava, Mauritius   |  
Hotel amenities
Ranked #1 of 5 Hotels in Balaclava
Burton upon Trent, United Kingdom
1 review
7 helpful votes 7 helpful votes
“Our 2nd visit to a fantastic hotel and island”
5 of 5 stars Reviewed July 22, 2012

This was our 2nd visit to the hotel, June 2010 & 2012, and we were made to feel very special from the point of check in to our departure. There have been a few changes since our first visit and all for the better. We were upgraded to a prestige room on both visits and cannot fault the accommodation.
The staff are always smiling and welcoming, nothing is too much trouble for them. Special thanks to Dave & Jay on the beach and pool areas, the assistant manageress (sorry we can't remember how to spell your name) who was very friendly and professional. The bar & restaurant staff were also very attentive. You must have a go at water skiing, the guys from the boathouse have the patience of saints!! For first timers it's a real sense of achievement when you manage to stay upright!!
Check out the bike tours with Vikram, he is very knowledgeable and friendly. Our cycle ride to the botanical gardens was well worth the money and surprisingly quite an easy ride. We also hired a local taxi for the day to take us to the south of the island (2100 rupees). Places we found of interest were the 33m high statue of a Hindu God (amazing), the national park area and the southern coastline.

Just a comment on a couple of the criticisms from other reviews - yes there are dogs on the beach which weren't there the last time we visited but we never felt uneasy when they were close by - just don't feed them or stroke them and they'll go away. We were told that the hotel were in the process of having them removed from the area. Having eaten in all food outlets we cannot fault the food and did not have or meet anyone with stomach upsets.
We decided that we would return in an other 2 years but are seriously thinking of going back next year as we cannot find a comparitive hotel with location, facilities, quality and value for money in the caribbean or far east. We would recommend this hotel for couples and families.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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chichester
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 21, 2012

My husband and I stayed at the Maritim in Mauritius in mid May 2012, to celebrate our ruby wedding anniversary. It was our first visit to the island and somewhere we have always wanted to visit. We loved it. As has been reported many times before, the service from the staff was faultless. Nothing was too much trouble and they went out of their way to take an interest in us and look after us. As soon as we arrived in the reception area with its comfy chintzy settees, fabulous view out to sea, welcoming drink and attentive staff on hand, we felt relaxed.

Our room was fantastic – the bathroom with free standing bath, large walk-in shower, and his and hers basins was most impressive. The toiletries were gorgeous too. Our room faced west across manicured lawns to the sea and provided fantastic views of the sunsets direct from our terrace!

The vast grounds were very impressive and beautifully kept. There was a pleasant walk from ‘our beach’ (outside our room), along by the river to the ruined fort and waterfalls, Mon Desir restaurant and on to the giant tortoise enclosure and stables before returning via the main entrance drive back to the hotel. It was a pleasant circular stroll with some lovely views and exotic plants and birds to see on the way. There was a second beach with a good long stretch of sand (a bit gritty). There was a superb restaurant here called La Maree, partly under cover and partly on the sand. This was where we celebrated our anniversary with a thoughtfully presented meal under the stars right by the sea, with lots of little extras to make the meal special.

The food in the main buffet restaurant was good and freshly cooked – a lot of stir fries and some spicy foods. We felt there was not enough choice and that their efforts to provide some more European meals were not very successful – which is maybe fair enough so far from the UK!

For information, my husband was not very well with a tropics tummy bug and we had to cancel a trip we had booked with the rep for the next day. I was told that the tour organiser would not give us a refund and advised to get a doctor’s certificate to claim on the insurance on our return to the UK. The doctor duly visited and prescribed pills to stop the diarrhoea. The charge with exchange rate was roughly £90. On the very last day of our holiday our rep came rushing over saying he had been trying to get hold of us as he had sorted out with the tour organiser to get a partial refund for us and asked me to join him at his desk for him to give me the proof of refund on my credit card. I went to his desk and then watched him shuffle through wads of paper where he was unable to find the paperwork. I told him he needed a secretary! He was very disorganised. He never found the refund slip and I was rather wary if in fact the credit had been made. Happily when we got home we found it had. When we claimed on the holiday insurance, they said we were not covered for the day trip and with our £50 excess we only received £40 in all!

We did manage one day trip out to Port Louis, including lunch at a local home. I am sure the locals had made a reasonable effort to provide a typical Mauritian lunch, so it was interesting to taste their produce, but it was not to our European taste and we would much rather have been left to have a good meal in Port Louis! In the afternoon we visited the Pamplemousse gardens, which we loved - some amazing trees, huge palms and a glorious display of giant water lilies. We then went on to a Sugar Factory Museum which had a surprisingly pleasant restaurant in a tranquil spot with lovely views to the mountains.

As with any tropical holiday, there were insects – including some pretty butterflies. I saw two large black beetle-type flying insects seemingly making a nest in the thatch roof just beside our dining table – so we moved to another area! There were some mosquitoes, but I never saw or heard any, and the few bites I did get were very small, did not itch and were gone within a day or two. (I usually react badly to bites, so a good sign!). The hotel provided mosquito machines in the bedrooms and I did see the grounds being sprayed one morning. I also wore insect repellent every day, which hopefully helped.

We did experience some slow service in the bar. We complained and whether as a result or not, the service was fine after that! It was lovely to look out from the bar to the little gazebo out at sea where each night a couple had a romantic dinner for two. I should imagine pretty much everyone at the hotel was celebrating in some way or another, which made for a happy atmosphere.

The infinity swimming pool was delightful – gently shelving with a gorgeous view and warm once in! It was not very large, but we found we could always manage to have a swim and be the only ones in, and one could swim under the little bridge to the second pool which was slightly larger. We did not have trouble getting sunbeds.

Alll in all we had a fabulous holiday and have many happy memories (and photos!). Thank you to all the hotel staff who helped make the holiday such a success.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed July 19, 2012

Stayed for 12 nights in July. Check in is excellent with the great idea of you taking a seat in the reception area with a cocktail and a member of staff coming to you to talk about the hotel and give you your keys as opposed to the usual rush at the check in desk.The hotel is in a beautiful setting with lovely grounds leading down to the beach. We didn't use the pool area but it looks lovely with plenty of sun beds.I agree with other reviewers that beds appear to be "bagged" with towels/books well before breakfast. We used the beach every day. The sunbeds are very heavy teak with thick mattresses - wonderful!! Plenty of them. Beach service is great with attendants up and down all day asking if you want a drink or alternatively put your blue flag up on your bed to get attention.You definately need jelly shoes as the coral is quite sharp on the beach and in the sea. The beach area is a typical tropical setting - absoluty lovely.
The dining area like the whole of the hotel is open air which is lovely in the day but a bit chilly at night- July is their winter so can't really expect much else but it is dark by 6.00pm and you need a jacket/wrap in the evening.It is nice to see everyone "dressed up" for dinner - no shorts for men and lots of long dresses for the ladies. Food was on the whole good,the choices for lunch and breakfast excellent but we found it a bit hit and miss for dinner. Partly because we don't eat fish we struggled to find much we recognised on occasions so had a plate of pasta and rice more than once!! As the dining area is open air the food went cold very quickly especially as the plates were always stone cold. The staff in the dining room are very polite, charming and attentive but on occasions too much so and we started to get annoyed. They would whip your plate away as soon as you put your cutlery down and hovered for you to finish.They would clear away the dirty plates when you went to fetch the next course so sometimes when we came back to the table everything had been cleared including hald finished drinks, napkins and once someone else had been shown to our table between courses!!
The quarter deck bar is lovely with fabulous views over the beach for sunset. It does get pretty full after dinner as there is nowhere else to go- the hotel could do with some more communal areas where you can just sit as you don't always want a drink and in the quarterdeck you feel obliged to have one- again an empty glass is only on the table for a matter of seconds!!
The reason I would not give the hotel the 5 Stars was our room. We paid for a privelege room. They aren't that good and I wouldn't want to see a standard room. The bathroom is excellent but the bedroom was dingy, bit smelly (stale air con) and most of the balcony obscured by a huge tree.(Room 451) Sadly we had a problem with cockroaches! We complained and although the management were very sorry they could not move us as the hotel was full. They sprayed the room but the revolting things kept coming back - it got to the point that you certainly did not go to the bathroom in the night without all the lights going on!! After 4 days and a lot of fuss they moved us to a prestige room what a difference they are - huge, light with great views.The second week of the holiday was wonderful as a result so many thanks to Mike who immediately arranged to move us unlike his management colleague who when i sent that no-one else had the cockroach problem said good that means there isn't an infestation - very helpful for us!!

All in all the hotel is fabulous, the staff are amongst the most pleasant, cheerfull hotel staff I have ever come across. There were quite a few weddings over the 2 weeks and they have the most beautiful settings for the tropical photos. Would thoroughly recommend the hotel - just give Room 451 a miss!!

Room Tip: Go for the prestige rooms.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Water, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 18, 2012

I travelled to the Maritim in June with my husband, 4 year old daughter and my mother, so a difficult combination to please, I am happy to say the hotel succeeded perfectly, there truly is something for everyone. I wanted luxury, and our suite certainly had that, large balcony with beautiful views over the beach, large lounge, huge bathroom and separate dressing room, guest toilet, etc, ideal. My mother wanted to be pampered in the spa, so obviously I felt the need to keep her company! it was superb, although be aware the kneipp walk is actually quite painful. My daughter wanted activities and a large swimming pool, yes that was taken care of. She loved feeding the giant tortoises, horse riding on the beach, archery, croquet and of course the pool, although the pool is not heated, and is actually freezing. My husband wanted to relax and ensure we all felt truly spoiled, again the hotel surpassed itself. There are always plenty of sun loungers (which are very comfortable) either by the pool or on the beach, and whilst I do agree that the drinks service on the beach can be a little slow, you are on holiday, so sit back and relax, don't stress about it.

So tips (in sections)
Activities
Get to know the guys in the boat house, they are really helpful about the best places to snorkel, dive etc, and if you are interested in seeing dolphins they will remember this, and come and find you if the dolphins appear in the bay. We were lucky they did, and we were taken out by private speedboat to see them (negotiate on costs though, we were originally quoted 6,000 but only paid 2,500)
Don't miss out the opportunity to feed the giant tortoises, but ensure you put the fruit on a stick, their teeth are vicious!
book for archery, it gets booked up quickly
Use the shuttle service as some activities are quite spread out!

Snorkelling
Not great here, there are fish to see but the coral has been so badly damaged and is continuing to be, that it will never be like the Maldives, but it is worth a look. Just watch out for sea snakes, we saw two and one was very very close to the beach and could very easily have been trodden on. You definitely need beach shoes.

Dining
Staying in a suite entitles you to eat at La Maree the beach restaurant (although no one tells you this) and it is lovely, a much nicer start to the day than the buffet in the main restaurant. You can also eat lunch here if you are on the all inclusive option, and you don't have to book which is nice if you don't want to move too far from the beach. Dining here is lovely but you do have to book quite far in advance.
The main restaurant has plenty of choice although after a week the buffet option can get a bit tiresome and the trousers a little tight!

Out and about
We hired a taxi to take us into Port Louis, and I think it was only about 1600 for the afternoon which was really reasonable and they are there for you whenever you want to move on. We looked round the market place and the harbour front, nice but nothing overly special.

We also went into Grand Baie one day, which is quite sweet but small, and did the undersea walk, which was a bit of a disappointment, you really only get about 15 minutes under water and to be honest there is not a lot to see.

What really makes the hotel are the staff, they are so helpful, welcoming and cannot do enough for you. They make a huge fuss of children and make them feel really special. On that note there is a kids club, which I have never used anywhere before, however my daughter badgered me to go, and she occasionally spent an hour or so there (they are very flexible) and I can honestly say the girls who run it are brilliant, especially Noelette who just loves children and they love her.

We booked our holiday through British Airways and flew business class (they don't offer first to Mauritius) and it was superb.

Book now, you won't be disappointed.

Room Tip: rooms with lower numbers are nearer to the beach and away from the neighbouring hotel which can be n...
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Top Contributor
182 reviews 182 reviews
46 hotel reviews
Reviews in 59 cities Reviews in 59 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed July 17, 2012

Just back from two weeks of sheer pleasure at the Maritim. I feel as if we have emerged from a paralell universe. The place is fantastic ( and Im not a huge fan of resort type hotels - we have used them for the past few years because having a teenager we need more in the way of facilities) I cant fault this one.

The hotel overall is beautiful - really well set out and suberbly kept so there are views and lovely little touches everywhere you look. The pool is huge - it was Southern Hemisphere winter so it was slightly chilly on entering, but a moment swimming took that away. The weather was mostly good but the wind did get up a couple of times and restrict water activities - plently else to do.... There are a lot of (very comfortable) loungers at the pool and even more on the beach and in various spots - at times it was less than easy to get a bed in the sun and Im sure some people reserved more than one set of beds - what can you do ? While we were there there were a real mix of people, families foremostly and more as time went on it being school holidays. Quite a few honeymooners, some weddings. Theren was also a big conference - the hotel seemed to manage the balance of all this very well.

We had a Prestige room and it was plently big enough for 3 - the walk in closet was a boon to deal with all the 'stuff' we generate, and the bathroom is delightful. The teenager is suffering withdrawl symptoms from the loss of the mini bar.

The range of the AI package was what brought us to the Maritim and it is impressive. First time we have had the option of bottle of wine at dinner ( all South African, we preferred the Chardonnay ). Some people have complained about the food - wonder if they were the people who we noticed sticking to pasta or chicken pieces and chips ?? We loved the food - loads of fresh vegetables, lots of choice, fabulous curries, better chinese options than in most chinese resturants Ive tried in the UK (no gloop). Breakfasts were lovely but long ques could build up for some items. We actually preferred the food in the main resturant to the beach resturant - it seemed less consistant there to us, although the setting is lovely particularly when torch and fire lit at night. Someone has mentioned the dogs - they are far from strays - which is why so many people pet them. By the way if you like animals at all go see the tortoises, they are friendly ! We really liked waking up the river to the ruins and the waterfall - felt a bit like the jungle if you applied some imagination - nice to kayak up the river also as a change.

The best thing about the whole place is defintly the staff - Im reluctant to mention the wonderful Mithun (Belle Vue) because he is so special I dont think he should be shared. Gael in the Animation team is a real charachter - he is trying to start up a teenagers group and I hope it takes off because its a great idea - lots of teenagers there when we visited , although several seemed to prefer to stay with thier familes or be on thier own.... Overall its going to be strange to walk round and not be greeted by genuine smiles from everyone.

Just a couple of practical details - someone posted them a while ago and I found them so helpful I will repeat - plugs there is one UK socket and many 2 pin European in the room. A mossie machine is provided and switched on at night. Reaonable basic toiletries provided. TV has a range of basic English channels. Minibar replenished daily , kettle, tea, coffee ( and 'fresh' UHT milk in bar) all in AI. Beach/ Pool towels freely available. Room towels changed twice a day. Tips not expected - there is an optional box. Any problems - reception will do thier very best to help - they genuinely want you to have a good time.

Room Tip: We were glad we upgraded
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 16, 2012

We travelled to the Maritim in October last year, getting married there on the 10th. We had an absolutely AMAZING experience. The hotel itself is a symbol of luxury. Extremely clean and well presented. The grounds are beautiful, I would recommend taking the walk to the waterfalls and ruins. It was breath-taking. The staff are all wonderful. Very friendly and attentive. Guests really are treated like royalty. The rooms are perfect. We stayed in a garden view room on the ground floor, overlooking the small bay where all types of watersports are on offer. Refreshments are replenished daily, with tea, coffee and water (I think water was restocked 3 times a day). The cleaners were lovely and would decorate your bed with towel animals or flowers. Our wedding day went to plan. We chose to have the ceremony in the gazebo on the beach and it was more than perfect. As for the formalities in port louis, it was well orgnised but took about 3 hours and we were picked up at 7am after only being there for 16 hours and finding out about it at midnight on the night we arrived... which was not so good lol but went smoothly enough and was all over with before our holiday properly began. Overall this hotel is the best place we have ever stayed at and we hope to be back for one of our big anniversary's in the future :)

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
northants
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 15, 2012

We have just returned from 2 perfect weeks at the Maritim. We married at this hotel 5 years ago and said we would go back every 5 years, It was fantastic then and made our wedding perfect. We did return and it far exceeded our expectations, the hotel and facilities have improved to a outstanding standard. All staff can not do enough for you they make you feel very, very special. The food is fantastic with something for everyone. The service from all is excellent. It was also my birthday during our stay I was made to feel very special. Thank you so very much to all and we look forward to seeing you all in 5 years if not before.

Room Tip: Any room is fantastic
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maritim Resort & Spa Mauritius

Address: Turtle Bay, Balaclava, Mauritius
Location: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Balaclava
#1 Romantic Hotel in Balaclava
#1 Spa Hotel in Balaclava
#1 Family Hotel in Balaclava
#1 On the Beach Hotel in Balaclava
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Maritim Resort & Spa Mauritius 5*
Number of rooms: 215
Official Description (provided by the hotel):
Sparkling sandy beach, tropical gardens and the crystal clear turquoise waters of the Indian Ocean... Live the essence of a great island escape!Immerse yourself in this luxurious five-star beach and spa resort gently nestled within a picturesque private estate along the protected marine park of Turtle Bay.Enjoy a prime location on the sunniest and sheltered Northwest coast of the island between the capital Port - Louis and the lively village of Grand Bay and indulge in the pure nature of the historical estate of 25 hectares awarded 'Most Beautiful Garden of Mauritius'. Be spoilt by world-class accommodation with 215 luxurious rooms and suites as well as an exclusive villa, all sea facing and elegantly designed ...ideal to embrace the tropical ambiance of the island. Savour endless culinary delights during your journey with an exceptional selection of five exquisite restaurants and three bars ranging from 'feet in the sand' beach restaurants to Asian fusion and the exclusive fine dining restaurant 'Chateau Mon Desir'.Pamper yourself in its 'Maritim Tropical Flower Spa', an oasis of wellbeing offering exclusive treatments and stunning facilities to relax and unwind.Those seeking for active holidays will benefit from an infinite range of land and water sports offered such as horse riding, golf, archery, water ski, diving and many more!Whenever you are looking for relaxing or active holidays, this 5-star luxury hotel, part of Maritim Hotels, will offer you an exceptional array of facilities and experiences combined with the highest standards of service delivered with genuine Mauritian hospitality. Maritim Resort & Spa Mauritius ...your holidays... beyond paradise ... more   less 
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Also Known As:
Maritim Mauritius Balaclava
Hotel Maritim Mauritius
Maritim Hotel Mauritius
Maritim Resort & Spa Mauritius Balaclava

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