This was our first time in Mauritius and staying by the sea was really a wonderful experience for us for 6 nights. After a 10 hours flight, we arrived at Angsana around 9 pm plus and pretty exhausted. The check-in was hassle free and quick.
Vinay who checked us in, then showed us around Angsana giving a brief introduction before showing us to our Garden Suite. He was very cheerful, warm and polite throughout which cheered us up too. Nothing is worse than seeing a grumpy, nonchalant staff at reception. He was also very detailed and clear about the whole introduction. When we told him we are both vegetarians, we were happy to know he is a vegetarian too. He volunteered to highlight our food requirements to the kitchen for our following breakfast. Thanks to him, our first breakfast was a delight! We didn't meet him again till our final night and he still remembers us! He asked if everything was fine and if we are happy with their services. Vinay has an excellent customer service attitude who will surely be liked by other guests too.
We were also very pleased with another service staff, Dorasami at the Oryza Restaurant. He is very patient while listening to our vegetarian requirements and actually understands them! He also takes the trouble to remember our likes and dislikes so we don't have to repeat each time. For example, he knows we like soymilk so that is the first thing he would ask when we were at the restaurant for breakfast for dinner. We are very comfortable with his services. Thanks, Dorasami for taking such good care of our food options.
However, we did have some bad experiences with the receptionist by the name of Veena. When we booked a taxi service through her to Port Louis at 11 A.M., she looked expressionless and didn't seem happy to serve us (we can tell from her smirk). Other receptionists were friendly and always put on a warm smile at us, but definitely not Veena. She wasn't attentive to us and gave us the wrong pricing. She told us the rate is 1500Rp, but when we returned to the hotel and paid the taxi driver, the taxi driver showed us the rate from the hotel to Port Louis is actually 1600Rp.
By the way, Veena did not put on a name tag on her chest on that day of her duty, which looks very unprofessional to us. All other staffs have their name tags on all day long. But fortunately, she had her name tag on on the day of our departure, which gave us the chance to write something about her poor attitude. She didn't seem happy or proud to be an Angsana staff.
We have to leave the hotel at 5:30P.M., but we have to check out at 12 P.M., as she claims that our room has been booked for another guest who is coming in very soon. So, we checked out at 12 P.M. as requested and since we have a 5-hour waiting time, we decided to use their business centre. We encountered problem with logging into their computers. We went to her because she is the only staff at the recep and she made us walk to and fro with a wrong password. When we told her the password still failed, she impatiently came to the business centre. She pulled a long face and showed indifference when we asked questions. She fixed one pc but not the other and walked off without a word. When my husband chased out after her, she just waved him off. Very rude of her.
Overall, the food pricing was expensive but with services from staff like Dorasami, it should be well worthwhile. Our Garden suite with a balcony was clean and spacious. The pool was nice. The surroundings was quiet but the tv programs were limited in choices.
Higher floors may have less giant flying ants appearing at balcony
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest,
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First of all we would like to thank you for sharing your comments on Trip Advisor following your recent stay at Angsana Balaclava Mauritius.
We are thrilled to learn that overall your stay was wonderful. Our garden suites surrounded by its tropical landscapes and lagoon pool views are indeed very spacious and exude a rustic charm.
We are especially encouraged by your positive feedback regarding Vinay and Dorasami and their service standards and to know that they went the extra mile to make your stay pleasant and unforgettable. Our team is trained to be authentic, friendly, and gracious and provide a service attitude that is above expectations.
However, I would like to seize this opportunity to present my sincere apologies for the regretful mishaps encountered during your stay with Veena. I have discussed with her and insisted on the fact that her customer skills need improvement and we have committed to reforming her. Please rest assured that it is our greatest goal to make sure our guests have a most enjoyable stay with and that this is not a usual standard.
As an exclusive intimate boutique resort, Angsana Balaclava Mauritius places an emphasis on the attention to details and we will make sure for no such mishaps to repeat and all your constructive comments have been passed to our team already so we can further improve and monitor our standards.
We trust you had a safe flight back home and look forward in welcoming you once again at Angsana Balaclava Mauritius or any of our resorts around the world.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.