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“Paradise” 4 of 5 stars
Review of Angsana Balaclava Mauritius

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Angsana Balaclava Mauritius
5.0 of 5 Hotel   |   Turtle Bay, Republic of Mauritius, Balaclava, Mauritius   |  
Hotel amenities
Ranked #2 of 5 Hotels in Balaclava
london
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Paradise”
4 of 5 stars Reviewed May 24, 2013

That is the only way I can explain it, as a Travel agent I have been to plenty of beautiful countries and stayed in some amazing hotels and the Angsana Balaclava is right at the top with them .

Everything from the staff to the rooms and grounds is amazing!!

The hotel staff can’t do enough for,you, on arrival we had a quick and easy check in and
off we went to explore our room, we stayed in a garden suite and it was just like the pictures we had seen, it was very spacious and had all the amenities that you would expect from a 5 star hotel.

We went down for dinner on the first night the restaurant was very beautiful we had seats outside and there was a fashion show going on which was nice and during our meal the manager come over to say hello to us which was really nice of him and great customer service which they seem to be very good at.

The food was amazing the chief was outstanding we ate so much food that we couldn’t move , everyday there was a different menu with so many choices we got confused as we wanted to eat them all and the food presentation was second to none.

The views are stunning the pool area is lovely to relax and unwind in ,even though the hotel was on full occupancies you would never know that it was full.

we had a tour of the grounds and the others villa and suites and they were even more beautiful than the garden suite which we thought was amazing and couldn’t get any better.

I would like to thank all the staff and especially the manage Pascal Prigent for making our stay so memorable .

Keep up the good work and I would be differently recommended this wonderful boutique hotel to all my clients as it is something you truly do need to experience.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, May 31, 2013
Dear Valued guest,

First of all, thank you for sharing such a kind and generous comment on Trip advisor following your recent stay with us. We are glad that your time with us was great and that you felt like you were in paradise.

Surrounded by tropical landscapes and lagoon pool views, every Garden Suite exudes a rustic charm and its spacious veranda is the perfect spot to witness a magnificent Mauritian Sunset.

Our Chef who comes from Bali and his team pride themselves with a Mauritian Asian fusion cuisine which indeed add in making our guests stay an even more memorable and enjoyable one by innovating new ideas and dishes to awaken our guests taste buds each day.

Being an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details .Our team is trained to be authentic, friendly, gracious and provide a service attitude that is above expectations and we are glad to read that they were up to standards and expectations.

It has been a pleasure having you and we are glad to have provided you with a memorable experience.

We trust that you had a safe flight back home and look forward to welcoming you to Angsana Balaclava Mauritius very soon.

Regards

Pascal Prigent
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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360 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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A TripAdvisor Member
5 of 5 stars Reviewed May 21, 2013

If there was anything better than First Class Service I would award Angsana with it.
Everything looked after from start to finish. Stayed in the BeachFront Suite room 802. The best beachfront suite with the best views. This villa is inter-connected with the "Presendential Villa". An example of the service they provide... Initially I wasnt happy with the view from the villa due to a large tree blocking part of the amazing view of the ocean. Resort management were on to it straight away and chopped down the tree. That is what you call First Class service and going the extra mile!!
Food was excellent. Amazed by the service. Absolutely spotless villa's. Staff were extremely approachable, warm and friendly.
Great resort and would definitly come back again. Anyone thinking about booking, dont think about it. Go ahead and book it, rest assured you will not be dissappointed. A big shout out to Yann on reservations who sorted out the bookings. Yann, Thanks for everything.
Only negative factors were prices for drinks and taxi fares. But one would expect these to be high in/from a 5 star resort.
10/10

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, May 27, 2013
Dear Valued Guest,

Thank you for sharing such a great review on Trip Advisor following your recent stay at Angsana Balaclava Mauritius.

As romantic, enchanting and captivating experiences await you, Angsana Balaclava Mauritius is the perfect place to celebrate your love. Our Beachfront Suites with its superb Ocean Views, steam showers and private relaxation pool remain a favourite of our guests as they indulge in private moments with their loved ones.

We would however like to mention that we did not cut the tree but trimmed it so you could have a better view from your balcony. At Angsana Balaclava Mauritius we are environmentally conscious and take great care and pride of our fauna and Flora.

Thank you for your comment about our staff and service. As we strive to create a memorable stay for our guests, I am especially encouraged by your positive feedback on our service standards. Our team is trained to be authentic, friendly, gracious and provide a service attitude that is above expectations.

We are also glad to learn that our original Asian Fusion cuisine, together with the extensive array of international cuisine that our Balinese Chef Suardi and his team proposed you was up to expectations.
Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

We are delighted to learn that we provided you with the perfect escape and look forward to welcoming you back to our resort very soon.

Yours sincerely
Pascal Prigent
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed May 14, 2013

We stayed at Angsana Balaclava during our 50 year birthday tour. It also worked as a
second honeymoon trip. We had a great time at Angsana and was very positive suprised,
even when you consider it is already a fairly expencive 5 star location ! NIce accomandation,
excellent food and most of all a very friendly staff. Alltogether . GREAT :-)

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, May 20, 2013
Dear Valued Guest,

Thank you for choosing Angsana Balaclava Mauritius to celebrate your 50 Birthday tour and we are very pleased to hear that it turned out to be a second honeymoon trip for you.

What better way to start your celebrations than letting the world slip away as you sink into the surrounding environment of our resort which is designed for guests to embark on a journey of rejuvenation and wellness with experiences to indulge and soothe all senses.

Thank you for commenting on our accommodation and food. Our suites have been designed to offer privacy and pampering so it can be a second home away from home. In the Kitchen, our Balinese executive and his team each day innovates and creates new recipes in order to awaken our guests taste buds and we are glad they were up to expectations.

We have a very dedicated team of people who places emphasis on the attention to details and as we strive to create a memorable stay for our guests, I am especially encouraged by your positive feedback on our service standards.

We trust you had a safe flight back and hope that all the celebrations went well. We look forward in welcoming you once again on another special occasion at Angsana Balaclava Mauritius.

Yours Sincerely
Pascal Prigent
General Manager
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Geneva, Switzerland
Top Contributor
93 reviews 93 reviews
59 hotel reviews
Reviews in 66 cities Reviews in 66 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 11, 2013

We went here for our honey moon. Six days stay. Summary: We had some complications but after complaints were made to the manager (always better than complaining here later!) significant efforts were made to get it right. The hotel has only been open 18 months and hence some learning is still going on - openness for feedback is there, hence should be used.
The hotel makes a lot of publicity about honey moon and the corresponding arrangements. Still, our room was not set up for honey moon at all, three beds were made. (???). Mould in the shower and a dirty pool were some of the other issues, which were then corrected though after the complaint. In general a bit more attention to detail is necessary, e.g. filling up amenities in the rooms etc. Probably all not such big of an issue if you are not on honey moon but that is that one trip where you expect things to go perfectly right. The manager understood this and really tried to make "something special" for the memory. A private dinner on the terrace with a radio known guitar player, romantic bath and a bottle of champagne were some of the actions taken. Still, it needs more attention for detail in order to be a 5* hotel, more continuity and routine. But then it could be really, really perfect! They are on the right way, the staff is very friendly and trying, the food is very good and the spa with different offerings and the quality of service is very good.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, May 13, 2013
Dear Guest,

Thank you for choosing our resort for your recent stay and for taking the time to share your precious comments.

I am delighted to learn that you found our staff friendly and trying . Our team is dedicated and always ready to make each guest stay a memorable and our Balinese Chef & his team work on creating and innovating new ideas and dishes each day to awaken our guests taste buds.

We are also pleased to learn that the quality of service by the intuitive touch of Angsana Spa therapists, who are formally trained at Banyan Tree Spa Academies, was very good.

However, I would like to seize this opportunity to present my sincere apologies for the regretful mishaps encountered during your stay. As it is our greatest goal to make sure that our guests have a most enjoyable stay with us, please be assured that this is not a usual standard. As an exclusive intimate boutique resort, Angsana Balaclava Mauritius places an emphasis on the attention to details and we will make sure for no such mishaps to repeat. All your constructive comments have been passed to our team already so we can improve our service standards.

We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities.

I trust you had a pleasant and safe journey home and look forward to welcoming you back for a chance to exceed your expectations to Angsana Balaclava Mauritius or to any of our other resorts worldwide.

Yours Sincerely
Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 10, 2013 via mobile

The hotel is an absolute stunner!!; the food, the decor and the service!! THE best room I have ever been in a hotel with individual pool to relax. The food menu was an absolute class above making it hard to choose just one. Close to the city and at the same time peaceful. The spa facilities are just above expectations and really live up to anyone's expectation. The massage sessions were reasonably priced but the experience was more than expected. Will be my top choice recommendations for anyone visiting Mauritius.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, May 13, 2013
Dear Guest,

Thank you for taking the time to share a review on Trip Advisor following your Recent stay at Angsana Balaclava Mauritius and it is a real pleasure to know that it was the best experience ever for you.

It is very rewarding to know that you were well looked after and that the service was up to your expectations. As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and with our very dedicated team we strive to create a memorable stay for our guests.

We are pleased to know that the food menu was a class above. Our Balinese chef & his team work on improving and innovating new ideas to awaken our guests taste buds everyday. We are also delighted to learn you enjoyed our spa & its facilities delivered by the intuitive touch of Angsana Spa therapists who were formally trained at Banyan Tree Spa Academies.

Thank you for making Angsana Balaclava Mauritius your top choice recommendation.

Your gracious comments have been passed to the rest of the team, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

I trust you had a safe journey home and look forward to welcoming you back to a pleasant rest and wonderful sunset at Angsana Balaclava or to any of our other resorts worldwide.

Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 22, 2013

Overall, the hotel has everything you would expect of a luxury “honeymoon-like” beach get-away: very large and comfortable rooms, quiet atmosphere, amazing pools (I loved the sea-water pool with the sand bottom!). Also, all members of the staff are extremely friendly and attentive.

The beach: nicely looked-after, very attentive staff. Although not the clear blue-water that you expect from the pictures…

The spa: staying in the spa suit, we enjoyed 1-hour massage per day, which was perfect every single time. The staff is extrenely nice and attentive, all the girls deserve 10-stars for the service and the warm atmosphere!

The food: staying on a half-board, we had dinner in the restaurant every night. In short, the level is good – most of the time the meals were absolutely great, although we quite seriously disappointed on two occasions. My guess is that the chef is less familiar with European-style cuisine, but if you go for the Asian dishes, those are very good!

Watersports: I took a whole star off for this reason, as in my opinion most of those activities from the ad brochures of the hotel simply do not exist!
Having never before visited a coral-reef island, I was very much looking forward to the free snorkeling promised by the hotel. So at the schedule time set by the local team, we were taken to the “snorkeling spot” next to the hotel – where nothing was to be seen except from mud and sand!! And at hearing this, none of the staff was particularly surprised, not really caring… Having looked up in our guidebook that some great snorkeling spots were just 30min car ride from the hotel, we asked the reception if they could help us organize a boat trip there. After a lot of explanations, we were merely put in contact with some other hotel’s team, who quoted a price 7 (!!) times higher than any local agency on the streets. This is when we gave up and walked up to the first street agency in the local town – who took us to an awesome spot for a small payment, where we could snorkel all we wanted. I was extremely disappointed by this whole mess – the hotel should not advertise for the activity if it has NO way to providing it to customers! (and no, looking through the mask at the mud is NOT snorkeling!)
Same happened when my boyfriend wanted to do some water-ski – he was vaguely told that “it is not a good time for water-ski”, although he came at exactly the times set at the schedule of the hotel!

Room Tip: If staying in a spa suit, ask for the 3rd floor rooms - this way you will get the sun on your privat...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, April 23, 2013
Warm Greeting from Angsana Balaclava Mauritius

Thank you for choosing our resort for your recent stay and for taking the time to share your precious comments on Trip Advisor. I am delighted to learn that you found our hotel wonderful and that your stay was pure relaxation.
We are happy to learn that your Spa Suite was up to standard and that you found it to be spacious and comfortable. Being an exclusive Boutique resort, Angsana Balaclava Mauritius only has 52 Suites which make the place very quiet and intimate for each of our Guests.

Our associates place emphasis on the attention to details and as we strive to create a memorable stay for our guests, I am especially encouraged by your positive feedback on our service standards. Our team is trained to be authentic, friendly, gracious and provide a service attitude that is above expectations.

Our restaurant is well known for its Mauritius/Asian style cuisine and our Executive Chef Suardi who comes from Indonesia and his team constantly work on innovating & creating new ideas everyday.

However, I would like to seize this opportunity to present my sincere apologies for the disappointing experience from our Boat House. I am sorry truly sorry to hear about all the various issues you encountered during your stay and assure you that all issues experienced are currently being investigated internally. It is our greatest goal to make sure that our guests have a most enjoyable stay with us and I am sorry that we did not achieve our goal on this occasion.


We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities.

I trust you had a pleasant and safe journey home and look forward to welcoming you back for a chance to exceed your expectations to Angsana Balaclava Mauritius or to any of our other resorts worldwide.

Yours Sincerely

Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed April 7, 2013

Angsana was terrific in every aspect. From the food, accommodation, staff, atmosphere and amenities, Angsana provided the perfect escape for our honeymoon.
Thank you to all who made our stay so memorable.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, April 9, 2013
Dear valued guest,

Thank you for taking the time to post a review on Trip Advisor following your recent stay at Angsana Balaclava. We are very pleased to read that you had the ‘honeymoon of a lifetime’ with us.

Set in the North West coast of Mauritius, facing spectacular sunsets every evening, Angsana Balaclava Mauritius is an oasis of relaxation and privacy designed ideally for couples and honeymooners.

We are delighted to learn that we provided you with the perfect escape on this special occasion and that our team took great care of you and that you enjoyed the various services and amenities we provide.

We look forward to welcoming you back to a pleasant rest and wonderful sunset at Angsana Balaclava or to any of our other resorts worldwide.

Yours Sincerely,
Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Angsana Balaclava Mauritius

Address: Turtle Bay, Republic of Mauritius, Balaclava, Mauritius
Location: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Balaclava
#2 Luxury Hotel in Balaclava
#2 Romantic Hotel in Balaclava
#2 Family Hotel in Balaclava
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Angsana Balaclava Mauritius 5*
Number of rooms: 52
Official Description (provided by the hotel):
Nestled on the northwest coast of Mauritius, in the secluded area of Turtle Bay, Angsana Balaclava offers a hideaway ideal for travellers looking for privacy and relaxation. Angsana Balaclava is the island’s premier boutique resort – the latest 5-star resort on the Mauritian landscape. ... more   less 
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Also Known As:
Angsana Balaclava Hotel Balaclava
Angsana Balaclava Mauritius

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