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“Review 'Terrific' posted 18 Feb '13 uploaded again to include reviewer's details and photos” 5 of 5 stars
Review of Angsana Balaclava Mauritius

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Angsana Balaclava Mauritius
5.0 of 5 Hotel   |   Turtle Bay, Republic of Mauritius, Balaclava, Mauritius   |  
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Ranked #2 of 5 hotels in Balaclava
Winchester, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Review 'Terrific' posted 18 Feb '13 uploaded again to include reviewer's details and photos”
5 of 5 stars Reviewed February 28, 2013

We stayed 8 Jan to 22 Jan '13, a full 2 weeks. We had been warned by friends that we'd be bored out of our minds after just a week - as we normally took cruising holidays, we had some misgivings that we'd made the right choice of static hotel, duration and destination. We'd devoted a lot of time to select this hotel, having considered all the well known alternatives The location of the Angsana gave us initial concern as there are no nearby restaurants or bars - but found that this wasn't an issue, as once we got into the rest and relaxation mode, we didn't really feel the need to go or look outside.
We'd rented a car from the airport (easy roads and driving) so we had the 1st 3 days sightseeing - so after that - we were more than happy to relax in the hotel.
We had two different rooms - the first 3 nights in a garden room - then upgraded into a Spa room with its own plunge pool and view of the sea and sunsets. Both rooms were excellent, roomy and well appointed - and we initially had to think hard about moving into the Spa room as the Garden room was so good. Glad we did - as we had many a sundowner on that Spa terrace!The hotel is exceptionally well designed - rooms don't seem to overlook each other - and we never heard any noise from neighbours. It's a compact resort - easy to find your way around - with pools and an excellent beach - none of which were ever busy. We could always find a sunbed, no matter what time of the day. No need for towel reserving! All staff are anxious to please and go over and above to please.
The restaurant was designed that you could eat outside or on raised covered terraces alongside, or inside. We achieved eating outside most of the time - the weather being the decider. The weather was circa 80 to 90 all day - with some occasional rain; we had one thunderstorm overnight. A highlight was the food. Half Board was provided - and the menu choices were excellent. Plenty of choice, with the menu changed daily. We are frequent travellers on Seabourn Cruises (6 Star) - and the food was nearly to this level.
The Chef, who visited each table nightly, showed his Balinese background with Asian fusion choices plus steaks, duck and lots of fish - all well presented.Dining service could be a little slow - but we had no need to rush, so we just enjoyed the unhurried pace, under the stars.The Spa was a great amenity too - beautiful.
Overall, 2 weeks was great, we loved Mauritius, the hotel, the food and the people.
Got to go back!

Room Tip: Spa rooms were excellent with private plung pool.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Switzerland
Top Contributor
89 reviews 89 reviews
53 hotel reviews
Reviews in 48 cities Reviews in 48 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed February 27, 2013

I stayed here for 10 days with my wife and i dont know where to start, as this is the best ever hotel we have ever experienced ever

check in very smooth, while we were checking in they offered us a lovely ayurveda drink, the check in staff is great specially Vinay koomar he was there to help anytime we had any questions, NAS who is the travel desk adviser also helped us with genuine ways to enjoy the island,

We had booked the room with the pool it had great view and the room was huge, the breakfast was amazing, we had booked with a dinner plan and unlike other hotels who have open buffet we had to choose from 4 course menu with different options, food was great, its better then the open buffet option i think, and me being a vegetarian they went out of the way to make special vegetarian food and even different food for different days. this was arranged by the head cook and Amanda who is the sales manager who always was there to help for any queries , thank you Amanda and the staff for making our holiday memorable. we will be back soon

Room Tip: try the room with the pool its great
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 24, 2013

If you are looking for first class service, quiet location, exquisite cuisine, then look no further....Angsana Balaclava is the place for the you. The facility is spotless, spacious, and modern design. The staff is courteous, knowledgeable and very polite. They will definitely go the extra mile to make your stay a memorable one. The food is delicious - especially if you enjoy Thai cuisine. You will NOT be disappointed at Angsana Balaclava Mauritius!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, February 26, 2013
Dear Valued Guest,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments. I am heartened to learn that your stay with us was beyond expectation

The team and I are also appreciative of your kind feedback on their hospitality and efficient service. As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and it rewarding to know that we could make your stay a memorable one

I am also delighted to learn that you found our food delicious .Our Chef and his team continuously work on improving and innovating new ideas and menu to make each guests stay a special one.

We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities.

I trust you had a pleasant and safe journey home and look forward to welcoming you back again to Angsana Balaclava or to any of our other resorts worldwide.

Yours sincerely,
Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mauritius
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2013

My family and I( 2A+ 2C) spent 2 nights only in this hotel and I can assure you it was paradise on earth. The service is the best we' ve experienced so far in Mauritius, it' s fast and effective. The employees are caring and always have time to answer to your slightest query or question. A few names worth remembering, among the lot :Preetum, Jean Pierre and Oliver.
The food is fine if you like the fusion style, I did but it was hard for my 8 years daughter. Luckily Preetum was here with French fries and Pizza. He literally lives there, with a smile in bonus.
Jean Pierre saved my resolution of the year: getting back to sports. This guy gives you invaluable tips and tricks that no training coach would. He not only makes a living out of sport but he made it a living philosophy.
What makes Angsana Balaclava a class above is simply its personnel.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, February 26, 2013
Dear Valued guest,

I am honoured to read that you found Angsana Balaclava Mauritius to be Paradise on earth and I would like to thank you for sharing your delightful comments and for choosing our resort for your recent holidays.

As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and as we strive to create a memorable stay for our guests, I am especially encouraged by your positive feedback on our service standards.

I am also delighted to learn that your year’s resolution of getting back to sports has been saved by a member of our staff during your stay here. Keep it up!.

Thank you for commenting on our fusion style food. Our Balinese Chef and his team continuously work on improving and innovating new ideas and menus to make it a memorable experience for each guest.

We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities.

I trust you had a pleasant and safe journey home and look forward to welcoming you back again to Angsana Balaclava or to any of our other resorts worldwide.

Yours sincerely,
Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lucerne, Switzerland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2013

We really enjoyed the stay in this hotel. Everybody was very kind and helpful. The food was delicious. I really appreciated the gym lessons with Jean-Pierre. He gave me some good exercises which I can do (I am pregnant). So for pregnant woman its just a good choice!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, February 19, 2013
Dear Katrin,

There is no greater pleasure than receiving kind words from a valued guest and I am thrilled to learn that you enjoyed your recent stay at Angsana Balaclava.

As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and it is always encouraging to know that you found our team kind and helpful. Thank you for your comment regarding our food which you found delicious.

Our Balinese Chef and his team continuously work on improving and innovating new ideas and menus to make it a memorable experience for each guest. I am especially glad that Jean-Pierre and his gym lessons made an impressive mark on you.

Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

I trust you had a safe journey home and look forward to welcoming you back to a pleasant rest and wonderful sunset at Angsana Balaclava or to any of our other resorts worldwide.

Yours sincerely,
Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed February 18, 2013

We stayed 8 Jan to 22 Jan '13, a full 2 weeks. We had been warned by friends that we'd be bored out of our minds after just a week - as we normally took cruising holidays, we had some misgivings that we'd made the right choice of static hotel, duration and destination. We'd devoted a lot of time to select this hotel, having considered all the well known alternatives The location of the Angsana gave us initial concern as there are no nearby restaurants or bars - but found that this wasn't an issue, as once we got into the rest and relaxation mode, we didn't really feel the need to go or look outside.
We'd rented a car from the airport (easy roads and driving) so we had the 1st 3 days sightseeing - so after that - we were more than happy to relax in the hotel.
We had two different rooms - the first 3 nights in a garden room - then upgraded into a Spa room with its own plunge pool and view of the sea and sunsets. Both rooms were excellent, roomy and well appointed - and we initially had to think hard about moving into the Spa room as the Garden room was so good. Glad we did - as we had many a sundowner on that Spa terrace!The hotel is exceptionally well designed - rooms don't seem to overlook each other - and we never heard any noise from neighbours. It's a compact resort - easy to find your way around - with pools and an excellent beach - none of which were ever busy. We could always find a sunbed, no matter what time of the day. No need for towel reserving! All staff are anxious to please and go over and above to please.
The restaurant was designed that you could eat outside or on raised covered terraces alongside, or inside. We achieved eating outside most of the time - the weather being the decider. The weather was circa 80 to 90 all day - with some occasional rain; we had one thunderstorm overnight. A highlight was the food. Half Board was provided - and the menu choices were excellent. Plenty of choice, with the menu changed daily. We are frequent travellers on Seabourn Cruises (6 Star) - and the food was nearly to this level.
The Chef, who visited each table nightly, showed his Balinese background with Asian fusion choices plus steaks, duck and lots of fish - all well presented.Dining service could be a little slow - but we had no need to rush, so we just enjoyed the unhurried pace, under the stars.The Spa was a great amenity too - beautiful.
Overall, 2 weeks was great, we loved Mauritius, the hotel, the food and the people.
Got to go back!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, February 19, 2013
Dear Valued guest,

Thank you for sharing your delightful comments and for choosing our resort for your recent holidays.

I am thrilled to hear that you had an enjoyable stay with us. As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and I am especially encouraged by your positive feedbacks on our service standards

As we strive to create a memorable stay for our guests, it is a pleasure to hear you enjoyed your room upgrade to a spa suite. Our spa suites have been created especially so that our guests can attain holiday bliss without stepping out and I am glad you could enjoy its comfort to the maximum and felt that you were in a relaxation mode.

Thank you for commenting about our architecture and set up and for trying our restaurants. We deeply value knowing that our restaurants met with your expectations and that our wide variety of food and changing menus were nearly up to a 6 star level. Our Balinese Chef and his team continuously work on improving and innovating new ideas and menus to make it a memorable experience for each guest.

We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities.

I trust you had a pleasant and safe journey home and look forward to welcoming you back again to Angsana Balaclava or to any of our other resorts worldwide.

Yours sincerely,
Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mauritius
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 18, 2013

The answer to the question in the title is-NO. And this is mostly because of the value for money aspect.
We stayed at the Angsana over a week-end in February. We chose it because it sells itself as a luxury boutique hotel, with an implication of a spa retreat.
Let's start with the positives.
Rooms: we booked a Spa suite. The suite was large, well appointed, with an individual plunge pool, everything worked. Very clean as well. Huge bathroom, loads of storage space.
Service: lovely and personal but I have no clue whether it was like that because there were few guests in the hotel when we arrived, or this is how it always is.
Food: dinners were outstanding. The Balinese chef is an absolute star. The hotel has only one restaurant, plus several options for private dining (which is nice if you're on honeymoon, I suppose); the menu changes every night and it's not that horrible 5 star all inclusive staple, the buffet. There's a fair choice of appetizers, mains and deserts, some asian, some fusion, some european. Really well cooked, well presented, well served. Wine selection was adequate as well.
Spa: the therapist was lovely and quite skilled.
Beach and pools: small, clean and well kept.

Now for the negatives (and please note that I'm only making these comments in the context of the price we were charged. I would probably never mention any of the below had the hotel priced itself in a lower range. After all, you get what you paid for!):
Room and overall architecture: they told me the hotel is new but frankly, I could have sworn it was built at the same time as all other 5 stars in Mauritius (just perhaps maintained a bit better)-it looks and feels exactly the same as any other luxury hotel here. The ONE architect/designer on the island must be very, very rich indeed (and also very old and bored!). Interior design is dull and dark. Dark wood, dark stone, beige tiles, some grey here and there, and the odd orange splash. Blah. Ammenities are average or below, I hate the wet-room type shower which floods the whole floor around the bath. Close your eyes, you could be in any chain business hotel anywhere (with a mock-tropical decor; yes, it felt fake). Also, we had booked these suites for the private plunge pools. We could not use them as the hotel suffers from a bad infestation with "mouche jaune". That's the wasp from Hades for all non-mauritians out there. They are huge and aggressive and when they sting, it hurts like you won't imagine. There's no way I would have put myself on their path (or my baby, for that matter). We specifically asked for interconnecting suites (which we were told on booking, is possible). For some reason we were given two rooms on different floors (they said it was because they preferred that the baby is closer to the lift, still I don't understand why we could not have two rooms next to each other or at least on the same floor!).
Service: the poor waiters at breakfast seemed really tired and harassed on our second day, when the hotel had filled up. Their uniforms and the fact the management allows them to wear crocs made it look as if they were the gardeners who just happened to come in and lend a hand. One waitress bumped into a client while loaded with dirty dishes, threw a perfunctory "sorry" then left-no one apologized properly to the guest for the dirty t-shirt that was the result of the colision. The spilled food and liquid bits spent quite some time on the floor before someone came and cleared them. Our order of hot breakfast was messed up (they forgot parts of the order, my Spanish omlet somehow turned into a vegetable omlet etc). One of our suites was not cleaned for a whole day, I asked for fresh towels twice before they were brought in. In the afternoon, there were no beach towels at the main swimmingpool.
Food: the dinners were nice, but the rest of the food-just average. The selection of cold food, bread and pastries at breakfast was so-so, the fruits had been cut and standing in the open for quite a while (they had gone dry on the surface); although I had notified them I'm allergic to peanuts, there were nuts in several pastries and this was not indicated on a label (small thing I know but then again emergency facilities are not all that great here); we had a croque monsieur at lunch, nothing to write home about either. The coffee at breakfast is just as bad as the coffee in most Mauritian hotels (bar one group, which has invested in really nice coffee). The coffee in the rooms is better (Nespresso machines with pods) but then again, there is no real milk in the rooms, only that horrendous creamer powder, so no coffee in the room then, either.
Spa: there's nothing special about it at all. I would say it's just averagely competent. I don't know who makes their products but at best they were indifferent, and at worst (my body scrub concotion) they reaked. I had a lip wax, and although my therapist was lovely, it was done in such dim light that all I ultimately got in the process was a hot, sore, irritated upper lip-and another lesson in bad value for money (more precisely, I had to re-do the wax myself when I got home).
Beach and swimming pool: both small; swimmingpool very shallow, not a proper swimming facility, but was lovely for our baby. There's also a small lap pool but did not look all that big to me. The swimming facilities are plagued by the hotel's location which is at the mouth of a river; sea is muddy and not very inviting. If there was any beach/pool service, I haven't noticed it as no one approached us while we were at the pool.
Overall comments: unfortunately the location of the hotel is not that good. It's very small which means if you don't want to be bored silly you need to go out. There is absolutely NOTHING special about it with the exception of the dinners which were indeed very good by Mauritian standards. There are much better located similar category hotels in Mauritius, and with any luck, you'd get a stay in one of those for far less money than this hotel will cost you. Would I go back? For a dinner, yes, definitely. For a stay? Most likely not. We could have had a whole week holiday with a similar level of service and ammenities elsewhere. Again, I had very high expectations given the rates they charge, and I was let down hugely. Completely indiferent, average hotel in a very average location. If this had been my first trip to Mauritius, I would have gone back home thinking "no clue what the fuss is all about, not on my favorite destinations list!".

Room Tip: Sea view if you can afford it.
See more room tips
  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, February 20, 2013
Dear Valued Guest,

Thank you for choosing our resort for your recent stay and for taking the time to share your precious comments. I am delighted to learn that you found the suite spacious and very clean and you enjoyed the outstanding dinners and, the lovely and personal service.

However, I would like to seize this opportunity to present my sincere apologies for the regretful mishaps during your stay.

As an exclusive intimate boutique resort, Angsana Balaclava Mauritius places an emphasis on the attention to details and we will make sure for no such mishaps to repeat.

Your comments have been analysed and shared with our personnel, which will serve to maintain the high standards which are one of the trademarks of our brand.

We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities.

I trust you had a pleasant and safe journey home and look forward to welcoming you back for a chance to exceed your expectations to Angsana Balaclava Mauritius or to any of our other resorts worldwide.

Yours sincerely,
Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Angsana Balaclava Mauritius

Address: Turtle Bay, Republic of Mauritius, Balaclava, Mauritius
Phone Number:
Location: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Balaclava
#2 On the Beach Hotel in Balaclava
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Angsana Balaclava Mauritius 5*
Official Description (provided by the hotel):
Nestled on the northwest coast of Mauritius, in the secluded area of Turtle Bay, Angsana Balaclava offers a hideaway ideal for travellers looking for privacy and relaxation. Angsana Balaclava is the island’s premier boutique resort – the latest 5-star resort on the Mauritian landscape. ... more   less 
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Also Known As:
Angsana Balaclava Hotel Balaclava
Angsana Balaclava Mauritius

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