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“A Perfect Romantic Escapade in Luxury” 5 of 5 stars
Review of Angsana Balaclava Mauritius

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Angsana Balaclava Mauritius
5.0 of 5 Hotel   |   Turtle Bay, Republic of Mauritius, Balaclava, Mauritius   |  
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Ranked #2 of 5 hotels in Balaclava
Sydney, Australia
1 review
5 helpful votes 5 helpful votes
“A Perfect Romantic Escapade in Luxury”
5 of 5 stars Reviewed November 21, 2012

My wife and I spent the weekend from the 10-12th November 2012 at Angsana Balaclava on our honeymoon and we were absolutely amazed and charmed at the facilities and staff.

As a long time resident of Mauritius but living overseas, I have been to many hotels around the island but none comes close to Angsana.

Speaking English, French and Mandarin Chinese, I found it very easy to communicate with the friendly staff and to be understood. A special mention to Kiran and Vinay at reception who went out of their way to make our stay unforgettable.

Angsana is located off the north-western part of Mauritius and is the perfect getaway for couples. My wife and I had a royal welcome and were treated like rockstars throughout our short stay there. The hotel is minutes away from Triolet, one of the busiest villages of Mauritius, and only a short 15 minutes' drive to Port Louis.

We had booked the Imperial villa - we were blown away! It was exactly as on the pictures from the website, with the beach right outside the villa, a private L shaped swimming pool with jacuzzi, and steam shower.

I would, without hesitation, recommend Angsana Balaclava to any visitor on the island looking for the perfect setting, especially for a romantic getaway/honeymoon. My brother is getting married in two years and I would make sure that he books a room at Angsana by then!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, December 5, 2012
Dear Valued Guest,

Thank you for choosing our resort for your honeymoon and for taking the time to share such wonderful comments. I am delighted to learn that your stay was “A Perfect Romantic Escapade in Luxury”.

As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and it is fantastic to read that you were amazed and charmed by the personnel, the facilities and the Imperial Villa.
Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.
We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities. For sure, the Angsana Balaclava Mauritius team will take great attention to the needs of your brother.
I trust you had a pleasant and safe journey home and look forward to welcoming you back to be ‘blown away’ again at Angsana Balaclava or at any of our other resorts worldwide.

Yours sincerely,
Pascal Prigent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed November 18, 2012

Really nice hotel with perfect service and luxury facilities. Enjoyed our stay very much. Drinks are a bit expensive. Around the hotel there is nothing and you can only get to the next place by taxi. Apart from that the hotel is definitely recomendable.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, November 21, 2012
Dear Valued Guest,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments. I am delighted to learn that you had a relaxing holiday at Angsana Balaclava Mauritius.

As an exclusive intimate boutique resort, Angsana Balaclava Mauritius places an emphasis on the attention to details and it is fantastic to read that you enjoyed your stay very much with perfect service and luxury facilities.

Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities. I trust you had a pleasant and safe journey home and look forward to welcoming you back to Angsana Balaclava Mauritius or to any of our other resorts worldwide.

Yours sincerely,
Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 16, 2012

We were upgraded to this property by our agent from another 4 star property on our visit to Mauritius on 10 th November 2012.We had vey great expectations ,but were extrememely disapponted.The rooms are very good, but the beach is very small.No water sports facility was available.
Our package included breakfast and dinner.We were served same vegetable 4 times i.e twice for breakfast ad twice for dinner.We were offered green salad as a starter as if they were doning us a great favour.The service at the restaurant was very slow.We were annoyed by the mosquitoes at our dinner time.
Luckily our agent went out of the way to shift us after 2 days to another resort where Indian vegetarian food was served.
Inspite of requesting vegetarian meal at the outset we were totally neglected.I would not recommend this resort to my friends

Dr(Mrs) Shaila Gujar

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, November 21, 2012
Dear Valued Guest,

Thank you for choosing our resort for your recent holiday and for taking the time to share such valuable comments. I am delighted to learn that you found the rooms very good at Angsana Balaclava Mauritius.

Your comments will truly help us to monitor, and improve even further our Angsana services and facilities and please rest assured that Management has well taken note of your suggestive comments.

I trust you had a pleasant and safe journey home and look forward to welcoming you back to Angsana Balaclava Mauritius or to any of our other resorts worldwide.

Yours sincerely,
Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 12, 2012

It is difficult to put into words just how beautiful and luxurious our stay was at the Angsana. Everything from the staff, accommodation and certainly the spa; were totally beyond expectation. We were immediately upgraded to the spa suite upon arrival and treated like royalty from there on in. Due to religious reasons, my wife and I have special dietary requirements, all of which were met by the hospitality staff. They went out of their way to ensure that all our needs were taken care of, there wasnt anything that was too much for them. I would like to thank in particular the food and beverage team, their manager Nicolas and especially Preetum for looking after us so much. Truthfully though, my wife and I would like to thank the entire staff at the Agnsana for treating us like a king and queen throughout the duration of our stay.

Room Tip: Spa suite, high up so you can get a view of the sea
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, November 15, 2012
Dear Valued Guest,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments. I am delighted to learn that you had a honeymoon from heaven at Angsana Balaclava Mauritius.

As an exclusive intimate boutique resort, Angsana Balaclava Mauritius places an emphasis on the attention to details and it is fantastic to read that everything from the staff, accommodation, to spa were totally beyond expectation, the F&B team went out of their way and that Angsana Balaclava Mauritius treated you like King and Queen.

Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities. I trust you had a pleasant and safe journey home and look forward to welcoming you back to Angsana Balaclava Mauritius or to any of our other resorts worldwide.


Yours sincerely,
Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 8, 2012

We had 2 exceptionnal weeks in Angsana hotel, the staff is amazingly friendly, the rooms and pools are beautiful and overall atmosphere very romantic and quiet. What is exceptionnal as well was to feel so welcome with young children, we have 2 little boys (9 months) and we always felt very well taken care of (special menu, baby equipments in the room, babysitter, etc) We highly recommend Angsana Balaclava for parents in need of rest or sport (the boathouse people were highly available and friendly, windsurf, waterski, etc) and looking for great "candle" dinners. We appreciated a lot the breakfasts and variety of dinner choices. The food is overall very good with some minor inconsistencies but compensated by the staff.
The spa has also been one of our peak moments, highly qualified staff.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Angsana.com

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, November 15, 2012
Dear Valued Guest,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments. I am delighted to learn that you had 2 exceptional weeks at Angsana Balaclava Mauritius.

As an exclusive intimate boutique resort, Angsana Balaclava Mauritius places an emphasis on the attention to details and it is fantastic to read that you found the rooms and pools beautiful, the atmosphere very romantic and quiet, the food very good and the spa to have highly qualified staff.

Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities. I trust you had a pleasant and safe journey home and look forward to welcoming you back to Angsana Balaclava Mauritius or to any of our other resorts worldwide.

Yours sincerely,
Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brest
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 8, 2012

We stayed at Angsana Balaclava over 10 days.. and it was indeed one of the most blissful experience we lived with my fiancee. After a long 11hours flight, we were warmly welcomed at the hotel with the friendly recepetion staff, very concerned about our tiredness. The Front Desk Manager (a French gentlemen) came personally to greet us and welcome us on what looked to us as 'a lost paradise on earth'...Even though we were previously aware that we would reach the hotel much earlier than the standard check-in time, he kindly offered us to use the room as soon as we arrived, gesture which we really appreciated, particularly after such a long & tiring journey.
Since the first minutes we entered our magic spa suite (1st floor) until the moment we left the hotel to fly back, we were treated like special guests, with particular attention and tailor-made service by most of the hotel staff.
My fiancee was delighted with the room we were accomodated in, very big in terms of space and an amazing pool facing the hotel and the blue sea. To top that, the food was mouth-watering: we understood that the Chef is from Indonesia and the results of his dishes was really ecstatic! Pritam (the restaurant in charge) was very caring and offered his best attention to us every time we visited the outlets. The restaurant is very cosy and appropriate when in couple like in our case. The rest of the waiters also made us feel at home, very family-spirit.
The best part was indeed the spa..needless to add I guess why! The service, the wide range of massages offered, the quality of the treatments, the peaceful ambiance.. all of this contribuated in making us fall in love with the resort!
We would definitely recommend to visit this hotel for all the 5* (or shall we say 6*) services provided, the professionalism and efficiency of particularly the Front Desk team and restaurant staff, the amazing surrounding with the 'out-of-the-world' feeling and the famous landscapes of the North part of the island.
Keep it Up and See you soon!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, November 15, 2012
Dear Valued Guest,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments. I am delighted to learn that your stay felt like” in a piece of heaven”.

As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and it is fantastic to read that you found the Spa Suite magic, the food mouth-watering and ecstatic, and that you enjoyed being treated as special guest making you feel like at home.

Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced, and which are one of the trademarks of our brand.

We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities. I trust you had a pleasant and safe journey home and look forward to welcoming you back to experience the ‘out-of-world’ feeling again at Angsana Balaclava or at any of our other resorts worldwide.

Yours sincerely,
Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 5, 2012

Stayed at this hotel for 9 days. Upon arrival the hotel is amazing beautiful surrounding very serene. Reception staff extremely friendly and helpful. The hotel is very isolated so if you don t have a car you will be kind of stranded. Taxi are available in front of hotel if needed.
Our package included breakfast and dinner . Food was very good but no healthy option on offer .breakfast was buffet but no water available ,did ask the staff but got an half glass of warm water! Housekeeping service is a real problem. Turn down staff will always show up when you are getting ready and not that helpful, amenities not replace unless you ask reception.
My biggest disappointment was when housekeeping turned up 15 minutes before check out time to do stocktake on linen... They had my credit card and I am sure that if I had taken anything they would charge me for it.. Felt very offended !
One thing good about this place is the fantastic spa . Excellent massage and reiki available.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BTGroup, General Manager at Angsana Balaclava Mauritius, responded to this review, November 15, 2012
Dear Valued Guest,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful and constructive comments. I am delighted to learn that you found the hotel amazing with beautiful and serene surrounding.

As an exclusive intimate boutique resort, Angsana Balaclava places an emphasis on the attention to details and it is fantastic to read that the Spa was fantastic, massage excellent and reception personnel extremely friendly and helpful .

Your gracious comments have been passed to our personnel, which will serve as an added inspiration to consistently maintain the high standards you have experienced in these sections, and which are one of the trademarks of our brand. Please rest assured that the Management has also taken note of your constructive comments for action upon.

We would like to thank you once again for your comments as these will truly help us to monitor, and improve even further our Angsana services and facilities. I trust you had a pleasant and safe journey home and look forward to welcoming you back to Angsana Balaclava or to any of our other resorts worldwide.

Yours sincerely,
Pascal Prigent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Angsana Balaclava Mauritius

Address: Turtle Bay, Republic of Mauritius, Balaclava, Mauritius
Phone Number:
Location: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Balaclava
#2 On the Beach Hotel in Balaclava
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Angsana Balaclava Mauritius 5*
Official Description (provided by the hotel):
Nestled on the northwest coast of Mauritius, in the secluded area of Turtle Bay, Angsana Balaclava offers a hideaway ideal for travellers looking for privacy and relaxation. Angsana Balaclava is the island’s premier boutique resort – the latest 5-star resort on the Mauritian landscape. ... more   less 
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Also Known As:
Angsana Balaclava Hotel Balaclava
Angsana Balaclava Mauritius

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