We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“An absolute dream” 5 of 5 stars
Review of InterContinental Resort Mauritius

Save Saved
You added InterContinental Resort Mauritius to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
InterContinental Resort Mauritius
5.0 of 5 Hotel   |   Balaclava Fort, Coastal Rd, Balaclava, Mauritius   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
IHG Special up to 25% Off
Ranked #3 of 5 hotels in Balaclava
Bangalore, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“An absolute dream”
5 of 5 stars Reviewed November 6, 2013

Came here for my honeymoon (six nights, seven days) and was absolutely floored by the five star treatment by the staff at every interaction, be it the reception, the dining (except for at the Veda restaurant where everyone is rude!), Spa, boating, everywhere!
Fantastic and very cozy, the rooms have every amenity you might think of. We had breakfast and dinner at Senso restaurant and food was great. The special candle lit dinner night was a disappointment though. With too many flies and bad service, it was quite unlike the time we had enjoyed during most of the week. I sincerely hope that they come up with a solution to this issue. Overall I have to say that we enjoyed our stay and thanks again to everyone who helped us to make our stay a memorable one.

Two negatives: One is that they do not have internet/WiFi in rooms and it can be a pain to come to the business center every-time.
Two, they do not have intercoms in the lobby, so do not forget your keys and get locked outside your rooms. The resort is really big and you may have to walk back to the reception to get them!

Room Tip: Suite with Jacuzzi is a must!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck S, General Manager at InterContinental Resort Mauritius, responded to this review, November 8, 2013
Dear Luv4884,

Thank you for your great feedback.
We are sorry about your experience in Veda but we are pleased to learn that all other aspects of your stay went well. We have also taken good note of your comments about Internet WiFi and house telephones and will take the necessary actions.
We look forward to welcoming you back at InterContinental Mauritius Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,120 people have reviewed this hotel

Traveler rating
    507
    362
    139
    66
    46
See reviews for
272
632
17
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Port Louis
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 6, 2013

Reception upon arrival: GREAT! Room: reasonable, with jacuzzi outside but visible wear on walls, lamps, toilet etc.. Garden: very well maintained and huge, nice for an evening stroll. Breakfast buffet: good with lots of choice. Restaurants: Vega; excellent food and friendly service, Segala; we had a very bad experience but after complaining had an excellent meal on the beach as compensation, Asian buffet; hotel food. Employees; mostly friendly but very inefficient , except the girl at our reception, in visibly old, sometimes torn and stained uniforms. Pool bar; fast and good service. Pools; OK but very shallow, safe for children though. Beach; artificial but nice, no real swimming possible due to rocks underwater.
Birds and flies are everywhere, thanks to the open way of building the hall and restaurants.
Conclusion: this resort is very nice for a short stay, although way too expensive for what you get.
The resort is in desperate need of an overhaul, paint, uniforms of staff, lamps etc.

Room Tip: The hotel is very spread out so try to get a room as close to the main hall as you can get or the ex...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck S, General Manager at InterContinental Resort Mauritius, responded to this review, November 8, 2013
Dear 192Sally01,

Thank you for taking the time to share with us your observations concerning InterContinental Mauritius Resort.
Your comments give us valuable feedback and will help us immensely to improve our service delivery and will be passed on to the respective departments.
It would be our greatest pleasure to welcome you back to InterContinental Mauritius Resort. Please do not hesitate to contact us directly; we would be delighted to assist you in planning your next vacation with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oban, United Kingdom
1 review
5 of 5 stars Reviewed November 5, 2013

My wife and I spent 12 nights at this resort and could not fault any part of what the team at the Intercontinental are trying to achieve. We had a stunning room with spectacular views. Our stay was made so special by the efforts of the staff. I sincerely hope the management appreciate how hard their staff works. Kevin at the front desk was an invaluable source of information, Parwez was always on hand to keep us well hydrated with a range of cocktails and a special mention to Mitesh who looked after us non stop.



I would like to thank the staff for making our dream holiday very special.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck S, General Manager at InterContinental Resort Mauritius, responded to this review, November 7, 2013
Dear Sean L,

We wish to thank you for such a great feedback!
Your genuine praise for our team in general, and for Kevin, Parwez and Mitesh in particular, will definitely be shared with them.
We would be very happy to welcome you back to our property for your next vacation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mauritius
1 review
5 of 5 stars Reviewed November 4, 2013

We booked 3 deluxe rooms for a 2 night stay on the 1st november 2013..Guylene, from the reservation, was very helpful since we were a large family and had kids.She made sure everything was up to my requests.Upon arrival we had a warm welcome from the staff specially NEEL from the reception and he tried his best to meet all our requests till our check out,THANK YOU.Our first nice surprise was an upgrade to a family room which suited us better.The hotel is very nice,with excellent view,a heated swimming pool near our rooms which the kids enjoyed a lot.The rooms were very cozy,with all amenities,and very beautifully decorated.We enjoyed the sauna,hammam and jacuzzi from the spa and activities from the boathouse,kayak,pedal boat,glass bottom.As we were on halfboard we had breakfast and dinner at Senso restaurant on both days and food was great specially Indian food was awsome,However i felt that most of the waiters were not very welcoming and helpful.
The only negative aspect that i want to point out is that there are too many flies at the reataurant specially during breakfast.I sincerely hope that they come up with a solution to this issue.
Overall I have to say that we enjoyed our stay and thanks again to everyone who helped us to make our stay a memorable one.It was a perfect family weekend and i definitely want to come back again soon.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck S, General Manager at InterContinental Resort Mauritius, responded to this review, November 7, 2013
Dear Mrs. Aubdool,

Thank you for such a fantastic review!
We are pleased to note that you enjoyed all aspects of your stay with us and we shall definitely convey your compliments to Guylaine, Neel and the rest of the team.
We have taken good note of your comments on the restaurant service and you can rest assured that we shall do all that is needed to improve things.
We would be delighted to welcome you back at InterContinental Mauritius Balaclava. Please do not hesitate to contact us and we shall help you plan your next vacation with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2013

My husband and I spent 10 nights at the resort in September 2013. We had a room with an exceptional ocean view to die for. it was my husband's birthday whilst we were there, he received 3 birthday cakes!!!

The staff were unbelievable and made it their business to know & greet us by name. They were very attentive and absolutely nothing was too much for them. We felt like royalty at times. The resort is very nice and very private. Our only criticism was that the beach should be cleaned very early in the morning before the guests start sunbathing. The grounds are very well kept and grounds people attend to the plants & shrubbery daily. The beach on the other hand requires a trailer type tractor to clear the debris that washes up , which is done manually at present and is not that great. To be fair there is a lot of ground to cover manually. That aside the beach is lovely and we were quite happy spending most of the day there. Snorkelling was brilliant, so many beautiful fish.

Kevin the manager of Segala. restaurant, wow!! he was exceptional absolutely fantastic, that is not to say the other staff were not, but Kevin connected with us. I would also mention the staff in the Cabana (where you get the beach towels) always had time to talk and very friendly.

Overall we had a brilliant stay the people of Mauritius are lovely.

We booked half board and found things very expensive, so it's worth booking all inclusive.

The food was great, we had no complaints a vast variety catering for almost all nationalities.

Room Tip: This is big resort, our room was very near to the Segala, we were fortunate had no complaints.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck S, General Manager at InterContinental Resort Mauritius, responded to this review, November 7, 2013
Dear Jennifer W,

Wow! Thank you for such a wonderful review!
We are delighted to see that you had a great vacation with us and your husband enjoyed his birthday celebrations.
Your complimentary comments for Kevin in particular and for the recreation team at the Towel Cabana will be passed on. We’ll make sure that they know that you appreciated their services.
We hope to welcome you and your husband very soon for your next vacation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bahrain
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2013

I've stayed at this hotel for business, the service was impeccable, and the food was exotic and it was neat, clean, organized, and they had a lot of entertainment. Definitely a place to be when visiting Mauritius.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck S, General Manager at InterContinental Resort Mauritius, responded to this review, November 7, 2013
Dear Nad267,

Thank you for your kind comments.
We now look forward to welcoming you again in our property but this time on vacation and together with your family.
Please do not hesitate to contact us directly; we would be delighted to assist you in planning your next vacation with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2013

The hotel and the staff were fantastic and could not do enough for you. They were very welcoming, friendly and on hand to offer fantastic service.

The many staff that we met were very personable and knew your name fairly quickly. The staff were always interested in how you were doing and managers asked for feedback on a regular basis of how they could improve the services.

Overall fantastic.

Room Tip: Rooms facing the ocean excellent
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franck S, General Manager at InterContinental Resort Mauritius, responded to this review, November 7, 2013
Dear Michael L,

We wish to thank you for your charming comments, which we will share with our team.
Your feedback definitely helps us in challenging ourselves and finding a better way to do things, to ensure that our guests can enjoy an effortless stay.
We look forward to welcoming you back at InterContinental Mauritius Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to InterContinental Resort Mauritius? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Resort Mauritius

Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Phone Number:
Location: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Balaclava
#3 Luxury Hotel in Balaclava
#3 On the Beach Hotel in Balaclava
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Resort Mauritius 5*
Official Description (provided by the hotel):
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms, 20 Executive rooms with free WiFi and 120 standard rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools including one heated pool, 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Booking.com, Priceline, Tingo, BookingOdigeoWL, Venere, Agoda and Otel so you can book your InterContinental Resort Mauritius reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava
InterContinental Resort Mauritius Balaclava

Owners: What's your side of the story?

If you own or manage InterContinental Resort Mauritius, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.