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“Fabulous variety of food, good staff and accommodation” 4 of 5 stars
Review of InterContinental Resort Mauritius

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InterContinental Resort Mauritius
5.0 of 5 Hotel   |   Balaclava Fort, Coastal Rd, Balaclava, Mauritius   |  
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Ranked #3 of 5 hotels in Balaclava
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Fabulous variety of food, good staff and accommodation”
4 of 5 stars Reviewed October 11, 2013

Just returned from Mauritius after 12 nights at the Intercontinental with my wife. We found the experience to be thoroughly enjoyable from the time we set foot in the hotel till we left. The food in the main buffet restaurant had good variety and catered for al tastes be it Indian, European or Chinese. 3 additional speciality restaurants very good. Stayed on all inclusive basis. Very good cock tails all day. Hotel has a different daily entertainment shows. Two beach dinners per week with band and entertainment . Staff and management is very responsive to your needs and willing to do all they can for you. Plenty of sun beds all the time. Negative points- flies and sparrows in the morning and lunch time. Overall great holiday.

Room Tip: Select executive room. No lifts but no more than two flights of stairs at any time.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shane J, Director of Sales at InterContinental Resort Mauritius, responded to this review, October 12, 2013
Dear HarveyNina,

I just wanted to drop you a short note to say thank you for your lovely review of our hotel.

I'm glad you enjoyed the food, and apologies for the flies and sparrows, we are working on solutions to both problems.

Thank you again, and we look forward to welcoming you back soon.

kind regards

Shane J
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,126 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
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  • English first
  • French first
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indore india
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 10, 2013

Visited the Inter Continental Resort for a couple of days recently with my better half. The best part of the resort which struck us the most was the protruded beach deck area in the southern tip of the resort. We spent most of our time there sitting in the loungers for a long time and watching the endless waves and the small boats go by. It was as if the time just stood still there.

A perfect place for unwinding and just relaxing. There was an option for a glass bottom boat ride too there which was basically an extension of snorkeling. The hotel has some of its experts stationed there and you could avail it. One caveat though, most of the corals in the area around the resort were degenerated and dead; hence you may not get to see it all.

Our journey booked by the Mauritiusmania.com took every little detail into account and ensured a hassle free trip of 7 days and 6 nights. The rates were cheap & 120$ spa vouchers provided free by travel agent .As we arrived we saw that the hotel to organized assorted activities everyday to keep their guests engaged. They had theme night parties organized in their main restaurant and bar – Senso. People were expected to dress up and the resto would serve themed dinners. It was an interesting experience and quite different from what we generally experience in our daily mundane life!!

The breakfast buffet too had a wide spread and we were completely filled by it. Other eateries in the area were Segala, the Indian specialty one - Veda and the Noble House for Chinese cuisine. All served drinks too and had an enjoyable ambience. The heated swimming pool near the boat house is a must visit place too. The Spa was above our expectations and is worth a check too.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shane J, Director of Sales at InterContinental Resort Mauritius, responded to this review, October 12, 2013
Dear ranu238,

Amazing review of our hotel! Thank you so much - and you're insight into the sunset deck is a perfect 'in the know' tip for future guests!

We hope to welcome you back soon.

kind regards

Shane J
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Pretoria, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 8, 2013

Book in here today for 3 days!! Wonderful experience so far!!! Will recommend this to anyone!! Thank you Nadine for your excellent service at our book in!! You are so friendly!! We'll done!! Room wonderful and clean and spacious. Sunset awesome!!!

Room Tip: Sea view!!
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shane J, Director of Sales at InterContinental Resort Mauritius, responded to this review, October 12, 2013
Dear ChrisLategan,

Thanks for your review and I'll make sure Nadine knows you enjoyed the check in experience and yes; our sunsets are pretty special!

See you again soon

kind regards

Shane J
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London, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 5, 2013

Spent 10 nights here for our honeymoon. Loved every minute of it!

We paid for extra for an ocean facing jacuzzi room. My advise here is all the rooms are ocean facing and for what we paid for the jacuzzi, it probably wasn't worth it as it was quite small and a lot of the time full of ants so not really usable. The room itself was lovely, a little bit tired in places but perfectly comfortable nonetheless and we were lucky enough to have a perfect view of the sunset.

We stayed on the all inclusive package and thoroughly enjoyed all the restaurants and bars. The best restaurant in our opinion was Veda, gorgeous indian food. Segala and Noble are also both good but we found the set menus a bit bland. The buffet restaurant Senso was generally very good, mountains of choice and particularly good on Mauritian night. There's a choice of 2 restaurants for breakfast, we went in Senso most days as there is a lot of choice.

Slight problems with flies and sparrows during the day time, especially at breakfast in senso where sparrows are flying about everywhere. Being a hot country of course there's not much that can be done about this however it is a bit off putting to begin with when you see a sparrow pooping on the table next to you when you are trying to eat breakfast.

The hotel are not very forthcoming in telling you the activities that you can do from the hotel. We popped along to the boat house on the second day and they advised us of all the activities. They say you can do snorkelling, watreskiing and various other watersports for free however most days for one reason or another these activities weren't available.

We paid to go on the dolphin tour and an island tour which were both good. We booked through hotel although had plenty of offers through the quite annoying beach hawkers. The hotel prices were actually cheaper than the hawkers so be careful not to get sucked in to any 'discounted rates' they tell you about. We also went on the blue safari subscooter which was a bit naff for the money and a bit weird!

So to summarise the plus points- great food and drinks, gorgeous setting and great atmosphere, great entertainment especially the band on mauritian night. Friendly staff, nice pools and facilities.

Negative points- flies, sparrows, beach isn't the best and sun beds a bit dirty.

Overall great honeymoon!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shane J, Director of Sales at InterContinental Resort Mauritius, responded to this review, October 8, 2013
Dear amelia19812,

Thank you for your review and congratulations on your honeymoon.

Regarding the birds, we are attempting to rectify this, you might have seen the bird buffets around where we try and feed the birds away from the restaurants in order to stop them joining you for breakfast!

We're also working on solutions for the flies.

Congratulations again, we hope you see you soon.

kind regards

Shane J
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london
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 5, 2013

To be clear from the start, i don't like big resorts. But given that mauritius is full of them (there isn't a lot else) we thought we should give it a try. We picked this place based on the reviews and the fact that it was considerably cheaper than most other equivalent places. We stayed for one night, b&b. Overall it was a positive experience and excellent value for money.

First, the positives. Our room was excellent. Very large, modern and luxurious. Seating area with large tv, tv in bathroom, weird egg-shaped bath and separate shower, fab towel sculpture, welcome fruit platter, balcony with sea view. Free water sports - i tried waterskiing and did some snorkelling. Breakfast was truly impressive - absolutely massive buffet with every possible thing you can think of and lots more besides. Although the beach isn't as good as some other places they have made the best of what they've got and created a little lagoon for swimming/ snorkelling. Nice rocky area facing the sea where there are crabs and weird jumping fish living on the rocks.

Now the not-so-positives. It took ages to check in and staff didn't seem to be entirely on top of things. We only ate lunch at the hotel, in the poolside restaurant; the food wasn't great; also lots of flies around. The hotel is huge so it takes quite a long time to walk from your room to reception. There are a few signs of wear on the buildings fabric (but not in our room).

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Shane J, Director of Sales at InterContinental Resort Mauritius, responded to this review, October 8, 2013
Dear emyLondon,

I want to thank you for your review of the property, and am glad that the room product ticked all of the boxes for you.

We are sorry that you didn't enjoy the food, and we're looking into what could have gone wrong.

Your points regarding front office and the lengthy check in process you received are not indicative of the service at the reception, however we will review our processes to be better in the future.

kind regards

Shane J
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Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 3, 2013

My wife and I stayed here 7 nights on a vacation. I am a Priority Club Platinum member and was recognized as such. Ive stayed in InterContinental hotels in the US.

Good:

Staff is very friendly
English is understood and spoken well by staff
FOOD FOOD FOOD!! The Veda restaurant is the best Indian food Ive ever had anywhere, the buffets were great as well.
Our room was large and very clean with a great view of the ocean.
The bed was very comfortable
It was low season so getting beach chairs was quite easy
The resort activities (kayaking ect) were fun
The reception for priority club members was nice

The somewhat good:

Drinks were ok, not very strong, very pricey, but expected at a resort
Prices in general were fairly high for food
I was not made aware that breakfast was complimentary (Maybe because of my status?) A decent surprise upon checkout

The no so good:

I was having problems with the code given for the in room internet and it took 3 days and 2 visits to the guest relations desk to get it resolved. I was given a generic code to use for the rest of the say.
The internet was not as fast as I would expect, but it was manageable.
It would have been nice if the irons had steam capability
The maids leave the door open while they are servicing the rooms (which makes sense), but on the 2nd day after our room was serviced we found a lizard on our ceiling. We did not call the staff to have it removed as im sure it would have taken a lot of effort and the lizard did not bother us the rest of the stay..it just stayed behind the curtains and came out time to time :)
Make sure to bring slippers to wear on the beach as it is full of rocks.
We werent too impressed with the Asian restaurant.

The bad:
Flies!! and cats..but mainly flies. I cant remember a meal (especially breakfast) where most people werent constantly bothered by flies. It became really annoying. All i can suggest is that in the buffet area the closer you are to the stairs the better. The same cats would frequent the dining area, the staff tried to remove them, but they would always come back.

Overall a nice hotel that I would recommend to others.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shane J, Director of Sales at InterContinental Resort Mauritius, responded to this review, October 4, 2013
Dear encore02,

I would like to thank you for your review of our resort and the time you took to write it.

Good to see that you loved Veda, it gets many accolades and many saying it's the best Indian food they've had, so I'll pass on your comments to Chef Vijay and his team.

In regards to the flies and the cats, we are continually working on solutions to both of the issues, so it is something we are working on.

Thanks again and we look forward to welcoming you back to the IC Mauritius.

kind regards

Shane
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Cambridgeshire
1 review
5 of 5 stars Reviewed October 3, 2013

We have just returned from an eight night stay at this hotel. We were greeted on our arrival by hotel staff as we got out of our car given a wonderful cocktail and refreshing wipes after a long journey. This was just the beginning of the staff showing how delightful, happy and efficient they were. Nothing was too much trouble day or night. Unfortunately my husband was taken ill and admitted briefly o hospital. The hotel remained in constant contact with us and helped us by liaising with the hospital and travel insurance company. They arrived with gift basket and a car to take us back to the hotel. The hotel is right on the beach and has beautiful views across the ocean. A very clean and tidy hotel, an army of cleaners both inside and outside on the beach took daily care of what we saw and enjoyed. The food selections were very good every day, the flies were sometimes an issue but we could forgive this after all it's the country you visit and ALL that it brings surely. The only downside at the hotel were the cats and yes we saw them use the beach as their toilet, not nice. An all round wonderful holiday we want to repeat, thank you to all the staff especially Nashreen xx

Room Tip: All rooms are ocean facing but there are many palm trees that may not give you the WOW factor when y...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shane J, Director of Sales at InterContinental Resort Mauritius, responded to this review, October 4, 2013
Dear Teresa C,

Glad to know that you've arrived home safely and feeling better. It was a pleasure having you at the resort.

I will make sure that Nashreen knows that you enjoyed her service.

We look forward to welcoming you back soon.

kind regards

Shane J
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Resort Mauritius

Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Phone Number:
Location: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Balaclava
#3 On the Beach Hotel in Balaclava
#3 Luxury Hotel in Balaclava
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Resort Mauritius 5*
Official Description (provided by the hotel):
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms, 20 Executive rooms with free WiFi and 120 standard rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools including one heated pool, 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 
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Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava
InterContinental Resort Mauritius Balaclava

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