We booked a trip to Mauritius for Easter weekend at the last minute. Unfortunately we could not get the hotel of our choice due to flight schedules etc. and the only hotel offered to us via Flight Centre was the Intercontinental. After reading some reviews on tripadvisor, we were very hesitant to stay at the hotel, but it was a choice between not going or using this hotel.
We arrived very late at the hotel, about 11h00 pm their time. The room was absolutely lovely, although we had water dripping through the sealing in the bathroom.
We booked a family room and it was clean and spacious with an extra kids room. A bit of a let down was that even though we paid for the all inclusive package for 7 days, there was no food on arrival. Not even a sandwich. When we stayed at a Beachcomber hotel last year, they arranged some sandwiches etc. in our room when we arrived. This time we only got some fruit, which one would not like to eat at 11h00 at night. So we had to order room service which was not included in our all inclusive package.
We booked a ground floor room so we could have access from the outside when we come from the beach, but you cannot access the room from the outside, so ground floor did not mean too much to us with this room.
The other let down was the fact that there was nothing to do for our teenage daughter. There was a kiddies club but not a teenage club. We visited Mauritius when they had the worst rain ever in the history of the island. That weekend 11 people died in Port Louis due to floods. So we had to spend alot of time at the hotel and with a teenage daughter having nothing to do was a bit difficult.
To make things worst was the fact that this hotel does not have a nice beach infront of the hotel and the boat house is a bit of a walk away. The equipment is not really well looked after and to get into a kayak or boat you have to walk over stones and coral with your barefeet. There are also lots of rocks that you have to try and miss while kayaking and you are not allowed to go to the front area of the hotel with the kayak. The area that they created on the beach for swimming is pretty but it is too shallow to swim and they should think about taking out more rocks to make a nicer sandy area.
There are two pools. The one infront of the hotel is the biggest one and have a nice poolbar. The pool is very swallow and not really great for grown ups to swim. So it is normally taken over by the smaller kids, so just be carefull as you might get a ball thrown against your head whilst sipping on your cocktail. Other problem is that the service at the poolbar is really very slow and forget about trying to get served on the beach. They had a blue and red flag system. Put the blue flag up when you want service and red flag when you dont want to be bothered. Great idea.... but does not work as at times we had a blue flag up for 30 minutes before walking to the bar ourselves. The only bright spark at the poolbar was a guy called Alvon. Some of these guys could hardly speak English.
The main restaurant is not the greatest. When you are on holiday, you like to sleep a bit late and get up and have a late breakfast, but when you get to breakfast at about 9h30/10h00, then most of the food has dried out or finish. That is if the flies had'nt carry it away yet. The staff are also not very eager to remove any dirty plates or cutlery from your table.
The other 3 restaurants are great. We booked a different restaurant every night. Noble House is absolutely fantastic. The staff has obviously not been trained by the same people who train the staff at Senso. Segala is the Mauritian cuisine restaurant and also very nice. We also tried Veda which is an Indian restaurant. The food was absolutely great but we felt very rushed. Make sure when you eat at any of these restaurants to ask them to slow the service down a bit. Once you place your order it takes about 5 minutes for the starters to come out and as soon as you are done, you get the mains followed by the dessert and then you are out of there. Ask for a bit of time between your courses so you can enjoy the meal experience. But thumbs up for Veda, Segala and Noble House!
The day before we left, we returned to the room to find flower petals on our bed, fresh fruit and a flower arrangement. We just found it a bit strange, as we never had that kind of service for the whole stay and all of a sudden the last day it seemed like we were at last at a 5 star hotel. Not sure if management was off for the long weekend.
There was also an invitation to the managers cocktail evening, which apperently happens every Wednesday night. That was a really nice touch as we had snacks and drinks with management on the beach.
The overall stay was'nt too bad. We just feel that the staff at the poolbar and the Senso restaurant needs a bit better training.Tthe boat house REALLY needs a bit of attention and just clear a section for people to walk to the boats.
The "towel house"ran out of fresh towels on a few occasions. The interior of the hotel is very nice, but the outside needs a bit of attention. Afterall, people spend more time outside than inside.
I used the spa for a treatment and that was lovely and well recommended, although a bit expensive.
Will we return to this hotel....... probably not.
- Also Known As:
- Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
- Intercontinental Mauritius Resort, Balaclava Fort Hotel
- Intercontinental Hotel Mauritius
- Intercontinental Hotel Balaclava
- InterContinental Resort Mauritius Balaclava
- Official Description (provided by the hotel):
- The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms, 20 Executive rooms with free WiFi and 120 standard rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools including one heated pool, 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Travelocity, Priceline, Agoda, Expedia, Orbitz, Hotels.com, Venere, Fareportal and Otel so you can book your InterContinental Resort Mauritius reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.