I have never felt so compelled to write a review as I do now about the Intercontinental Mauritius. Why now you ask, as I was there last in March 2012 and now it’s May, and I didn’t bother before? I was busy and didn't bother.
I recently told a friend who wanted to go to Mauritius about the Intercontinental (among others I’ve stayed at) as I really thought her family would love it. I suggested she speak to my travel agent, which she did and obtained a brilliant package for this hotel. Then her husband didn’t want go because of the ‘negative write-up’s’ on TripAdvisor about the hotel. SO, off I went to read the reviews.
My opinion: People, are you so pathetic that you can’t think for yourselves? READ the stuff that people are complaining about – these things can (and do) happen in ALL hotels. If you think that most people only do write ups in TA when something goes wrong, and you consider the amount of people who stay at this (and others … not just this hotel), it sort of puts things into perspective.
A phone was stolen from someone’s room and these people had ‘never before had anything stolen from their 5 star hotel rooms’- well, the hotel does not steal anything - people do. However, if you employ a large staff compliment, someone is going to have long fingers. The hotel fired the cleaning person who was alleged to have stolen the phone. Moral of the story: Don’t be irresponsible and leave your things lying around.
Another person complained about the bland food. Yet another person complained about the SAME restaurant food and said it was too spicy. You know what, there will always be someone who is not happy, and while they have the right to voice that, do you really base your choice of going to a specific hotel on someone’s view of the food? It’s different if everyone says things like “Argh, the food was badly cooked, tasted bad and was possibly off” – that’s different, but nobody says that. I have read reviews about the Château restaurant at the Maritim Mauritius – good and bad. This is one of the BEST restaurants I’ve ever been to on the island, and yet some people don’t like it. Le 58 Tour Eiffel up the Eiffel is fabulous and even boasts a Michelin star), and we had people in our group of friends who complained non-stop about everything. Moral of the story: When it comes to food, we are all different and two people can eat the same thing and one loves it and the other not. Is this something that you use to choose a hotel? I think not.
There are a number of things people have complained about regarding this hotel and others in Mauritius (I love Mauritius and go there often). I’m not saying people shouldn’t complain or do write-ups, but when reading these things, do keep some perspective.
I have stayed at 47 different hotels in Mauritius, and while the Intercontinental was not the best of the best, it was really very good. This hotels offers value for money (value for money does not mean cheap), it offers a wide variety of restaurants to choose from (some better than others depending on your taste), the rooms are new and well maintained. The rooms are sea facing which does NOT mean sea-view. Sea facing means they face the sea – that’s it.
They have a super little heated pool which is great for chilling out in at night watching the sunset on evenings which might be too chilly to be in a ‘normal’ pool - you don't get many heated pools in Mauritius.
Their kids club (yes I have a 4 year old) is brilliant (like most of the kids clubs in Mauritius).
It would be easier to tell you what is not good about this hotel, as most of it was really, really good.
The Spa, in my opinion, is not great. I felt the décor was too dark and prefer to go to spas where it’s light and airy.
The service is often slow, but I assure you that this is something you experience at most Mauritius hotels – in fact, 'slow' is part of the overall charm of the island.
Our toilet ‘went wrong’ but we reported it and it was fixed up chop-chop. Toilets go wrong in our own homes – it happens. The room next door had a problem with their TV. The chap was furious and told me when we were chatting at the entrance to our respective doors, that it had been broken for 4 days. When I asked him if he’d told anyone, he said he hadn’t. People, the staff are not psychic – how can they fix something if they don’t know it’s broken. Wally award for that chap.
I don’t claim this is the best hotel on the island, but it’s a really nice hotel and while the things complained about on TA are important to those complaining, as the reader, try to keep some perspective. Not just about the Intercontinental, but all hotels.
Lastly, if you think I work for the hotel (as my husband thinks people will feel), I do not. I live in the Cape Winelands. If you message me directy, I would be happy to tell you more about our experiences are many of the hotels in Mauritius. Since Mauritius is a short flight from South Africa, we often go there. We have stayed in some awesome hotels (Four Seasons, Le Saint Géran, Maritim, The Residence) and some really ‘scary’ ones (Ambre, Indian Resort, Coco Beach). I will go back to the Intercontinental any time.
- Official Description (provided by the hotel):
- The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms, 20 Executive rooms with free WiFi and 120 standard rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools including one heated pool, 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Despegar.com, Orbitz, Hotels.com and Priceline so you can book your InterContinental Resort Mauritius reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
- Intercontinental Hotel Mauritius
- Intercontinental Hotel Balaclava
- InterContinental Resort Mauritius Balaclava