I wanted to post something about the experience I had recently at the Holiday Inn-Waterloo. First of all, I would not recommend this place to anyone, unless you want to take a chance on being ripped off! Four of us were planning a trip to the Finger Lakes back in March. We decided to book something as early as possible, due to wanting rooms with kitchenette style amenities. I went directly to the Holiday Inn - Waterloo website to look at their rooms, as I have stayed with Holiday Inn previously, for business as well as pleasure. They did have king size rooms available, and for an extra fee per night, you could get upgraded to a room with a fridge, microwave, and such. This was what we were looking for. I booked two rooms, and received a confirmation number. We arrived at the hotel on August 10, and when we went to our rooms, they were older rooms with just a king size bed. Upon returning to the front desk, we were told by the desk manager Joanne, that they do not have any type of rooms at that hotel with fridges and microwaves. I showed her my confirmation, and she stated "oh, you booked that on line. We're not responsible for what it says on the website". What?? I could not believe that she said that. Needless to say, we were all extremely upset. We were able to have a mini fridge brought to one of the rooms due to a medical need, but that far from resolved the situation! We were not going to stand there and argue with this woman, so I tried to call the reservation line. They were also telling me that that was not what I had booked, when I had it right in front of me in print! At that point we gave up until we returned home to contact the G.M of that hotel, as well as corporate. That was 3 weeks ago, and I have yet to get a response. Another thing that happened at check-in... an elderly couple came in, and they had also made reservations ahead of time. The front desk could not "find" their reservations, and these poor people had to pay a much higher rate in order to keep the room. Stay at this hotel at your own risk!
- Official Description (provided by the hotel):
- Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, IHG, Booking.com, Expedia, Priceline, Orbitz, BookIt.com and Hotels.com so you can book your Holiday Inn Waterloo-Seneca Falls reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
- Waterloo Holiday Inn