I have travelled to many 5* hotels ranging from the Burj Al Arab in Dubai, Shangri-La Singapore, The Dorchester and Claridges in London and various other Four Season and top reviewed hotels around the world. I have visited a lot of the Kempinski brand hotels around India and other locations in the Asia Pacific but I have to say in my experience this has to be the best I have travelled to so far. Don't get me wrong the aforementioned locations are amazing but something has always held be back from recommending a revisit to them, once you have seen them I feel their is no reason to go back but the Kempinski in Soma Bay has it all and more.
I travelled here over the Christmas period in 2012.
When I got there every guest I met had religiously travelled there year on year and I wondered why this was, I now know after visiting this humble luxurious abode why that is. From the top the Management team consisting of Michael and George really know how to select the best in brand staff, location, facilities and ethos to orchestrate this fine hotel. I was welcomed with a service which felt it was exclusively tailored for us and the whole team saw to the fact that no request felt hard for them to execute in fact it felt like they were always ahead of my demands and had already arranged what I wanted and this goes to show the hotel really is an individual people centric focused place rather than treating us as a customer and thereby another number.
I had reservations about staying here with my young daughter and also I am a vegetarian and when I looked at some of the online menus although the food felt it was Michelin star quality I did not see many options for me and my family. But I was rest assured by Michael that they would do their best to cater for my individual needs and he managed my expectations on what they could exactly do for me. He was not exaggerating at all when he made that comment, all of his chefs including the famous Chef Thiru did so much for us in terms of customising our food requirements and also with the focus and determination of Bashir who headed up the dinning service we were always welcomed with food on the short notice, location and timings we gave them due to the fact that my daughter needed to eat early and not during the restaurant opening times. Take for example we wanted various restaurant (non standard room service menu options) food items in our room once but had to move the order to be delivered in 45 minutes rather than a few hours time and also to be served in our room, this was all implemented with 1 quick call to room service and it was all taken care of and the food arrived to our rooms as if they knew we needed it to be brought forward.
In terms of the room, well Michael suggested a connecting room for my daughter and was also kind enough to arrange a tailor made price and package for my requirements, the rooms together felt like we were living in our own secluded president suite in the middle of a hotel which had an abundance of facilities for us and my daughter (take for example the child bath robe which my daughter loved, just one of the small touches they will surprise you with - I will not list them all for you, you really ought to see it for yourself). The room house keeping was immaculate (it felt like we knew Samuel, the person designated to look after our room for ages and he was always on tap when we needed him, he was kind enough to get an amazing gift for my daughter on her birthday too) and the attention to detail meant I could not fault any part of the amenities and luxury the rooms had to offer.
The resort I have to say is placed on a beach which you would not normally find in Egypt or most parts of Africa (I have travelled to Mobassa, Nairobi, Cairo, Luxor, Sharm and other locations in Egypt and Africa many times). The sea and beach seem like it has been taken from a scene from the Maldives / Great Barrier Reef as you are welcomed by crystal clear water and a beach which is immensely well maintained with great activities to do on the beach including great snookering and dive facilities.
In terms of the service the front of house was equipped with personnel that simply know what you want and can literally deliver anything. My family and I were faced with a daunting situation where we missed our flight due to the fact that my daughter was ill and we forgot some items back in our room and so had to return to get them, the hotel was so efficient approximately 15 minutes after we left they spotted this and had a security stop point inform us of the situation and get us to come back. We had no assistance from the staff at the airport to remedy the situation and on arrival back to the resort it seemed like all our options on what we could do were already researched and put in front of us by the team at the Kempinski Soma Bay thereby allowing us to make an informed decision on how to proceed. Michael and his team had already made arrangements for our rooms to be done up and our extended stay to be so comfortable it felt like we had never left. His executive staff Nina, Asmaa and Dalia worked non stop to call all the travel agents and airlines to get us back on the next flight to the UK and if it weren't for them Christmas would have been spoilt and we would have had to wait a week to officially come back home due to the inefficiencies and underhand business of the Airport and Tour Operators in Hurghada.
I could really go on with describing probably some of the best memories of my life that I have had here but I just want to leave the readers with enough poignant information to make you decide on whether this is the place for you.
My family and I miss this place already and are planning to go back soon and so far with the long list of 5* hotels we have stayed at we have never recommended this action so far.
- Official Description (provided by the hotel):
- Be enchanted by this striking resort destination on the Egyptian shores of the Red Sea, an idyllic leisure retreat blessed with more 7000sqm of picturesque landscape of pools, lazy river, waterfalls and lagoons, flowing down to an immaculate 400m sandy beach. Inspired by the mystique and nobility of the ancient Moorish fortresses, the ultimately luxurious hotel features 325 elegantly-appointed rooms and suites, ranging mostly from 39sqm/42sqm to 185sqm, mixing contemporary decor and European flair, with warm Egyptian hospitality and attention to detail. A host of deluxe leisure arrays and inspiring culinary choices harmonize your refined stay. The accommodation at Kempinski Hotel Soma Bay captures the nostalgic elegance of an age where quality and care were a way of life. Indulge in an upgrade with any of our unique and generously spacious suites dotted by unmatched views of the Resort and the Red Sea. Explore an abundance of unparalleled choice enhanced by seamless amenities, direct access to the Laguna Club Lounge while enjoying flawless services and inspirational settings. 22 Junior Suites, 10 Deluxe Suites and 2 Presidential Suites are all confirming the luxe-appeal of Kempinski Hotel Soma Bay. A host of deluxe leisure arrays and inspiring culinary choices harmonize your refined stay. Kempinski Hotel Soma Bay is the ideal location for family holiday, honeymooners, incentive program for companies and definitely a heaven for golf players. A charming KIMO kid's club is operating daily from 9am to 6pm with lots of exciting activities under the supervision of a professional attendant. A voyage of epicurean and entertainment pleasures beckons at Kempinski Hotel Soma Bay restaurants and lounge. Assuage your palate with luscious and idyllic ethos from around Asia at Bamboo Shoot or authentic international treats at The View, the hotel's main restaurant with inspiring views. Dine at "The View" restaurant or on its inspiring terrace with stunning sceneries of the Red Sea while enjoying a tantalizing gastronomical treat as you savor the unique signature dish, artistically created by our creative chefs. It is juicy, tender and sensually intrigues your taste buds, guaranteeing a wonderful culinary experience. Indulge in a timeless tasty culinary at Al Mar from noon till sunset in a serene setting. Savor premium light meals at the enjoyable Beachcomber. Revel in the epitome of luxury at Sultan Bar with high-end cocktails and heart thumping entertainment. Kempinski Hotel Soma Bay is definitely a heaven for golf players. Being part of Soma Bay luxury destination, the Hotel guests have access to the spectacular "The Cascades Championship Golf Course". If you're feeling inspired to get fit and try a new sport this summer, head to the luxurious Kempinski Hotel Soma Bay on Egypt's Red Sea and try out a complimentary introductory session of various leisure and sports activities including diving, snorkeling with a guide, windsurfing, kite surfing, catamaran, golf, beach tennis and volley ball... These are some of the leisure excitements waiting for you to explore in your next holiday. ... more less
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- Also Known As:
- Kempinski Soma Bay