We stayed in the Kempinski hotel in Soma Bay from 31st August for two weeks. Unfortunately our bags did not arrive at Hurgada airport; after completing the necessary paper work, we were collected by the hotel Land Rover. The driver was most helpful, had good English and even at 11pm took us to a mall to buy clothes. When we arrived at the hotel we were welcomed by Khaled the doorman (photo), served drinks and given a cool towel. The next morning the front desk staff set off on a mission to help obtain our bags, liaising in Arabic with the airport. Nina and the guest relations staff were so incredibly helpful, they all worked tirelessly to find out what was happening to our bags. The Front Office Manager Mohamed made sure we could ring our insurance company directly from the hotel at no charge to ourselves. After 3 days our bags were found and the hotel insisted they were delivered from the airport. We cannot thank the staff enough for the help and support they gave during this vulnerable and difficult time. We were even provided with male and female goody bags from housekeeping, containing shaving equipment, deodorant, t shirt, tooth brush and paste.
The breakfast buffet is amazing, homemade breads and cakes, meats, eggs and Egyptian fare cooked to order. The spread is truly wonderful. I am a vegetarian, and food on the A La Carte menu was limited for me. The food and beverage coordinator Mohamed, was so helpful; I only had to ask for what I wanted and it was cooked for me that evening by Tareck, Chef de Cuisine. I believe if you are on half board as a vegetarian you are well catered for, but I am a very small eater, and do not want to pay for half board when I eat so little and have no starter or desert. The food is very high quality cuisine.
The level of service from all the staff is the best we have encountered at a 5-star. They try their utmost to provide for your wants and needs. We found the Asian restaurant the best, but this is only open twice a week. The marina is not yet finished; no independent restaurants are open there so dining is limited to the hotels nearby, which will charge to your room, no cash needed. The Cascades was very good cuisine, but I did not enjoy the food at the Sheraton, and became ill after eating there. The Kempinski staff heard I had become ill, and sent camomile tea to our room.
During the day, waiters will ask if you require anything, they also bring round fruit and frozen yogurt during the day, doesn’t matter where you are, they come to the pool and beach. It is quite breezy at times, so wind surfing is definitely worth a try. The beach and pool area are immaculate. You do not have to reserve a bed, which is such a blessing, we would sometimes arrive at the pool at 11, and there are plenty of beds to chose, with plenty of space between them. Water is provided by the beach or pool butler, you just ask when you need it. Water is also provided in your room, and all soft drinks in the mini bar are complimentary.
Temperatures are very hot in September but the sea temperature is lovely at around 29 C, perfect for snorkelling. They have two house reefs and they are quieter than the big one near the dive centre but also excellent. There is a little bus that starts running at 2pm that will take you along to the main reef, it’s about 3/4 a mile from the hotel. The marina will be nice when it’s finished, there is a small supermarket for crisps, cigarettes, soft drinks, and a few tourist shops. The personnel that work in these small shops, are pleasant and although you get hassled by a few, they are very nice and do not hassle you for long.
Rooms are all spacious although bathrooms, wardrobes and balconies vary in size. Ours had two sinks, good size wet room/bath room and separate toilet and bidet. Some rooms have very large shower rooms and walk in wardrobes. Most rooms face the lagoon, views are good, but you have to be in block 8 for a panoramic sea view; to the left you do get views over the sea but also the Robinson hotel next door.
All in all, a fantastic holiday, at a fantastic hotel, a true 5 star, with fantastic staff. We cannot thank everyone enough, A big thank you to the staff ranging from our room boy Hamada to managers, not forgetting waiters and Reception.
- Official Description (provided by the hotel):
- Be enchanted by this striking resort destination on the Egyptian shores of the Red Sea, an idyllic leisure retreat blessed with more 7000sqm of picturesque landscape of pools, lazy river, waterfalls and lagoons, flowing down to an immaculate 400m sandy beach. Inspired by the mystique and nobility of the ancient Moorish fortresses, the ultimately luxurious hotel features 325 elegantly-appointed rooms and suites, ranging mostly from 39sqm/42sqm to 185sqm, mixing contemporary decor and European flair, with warm Egyptian hospitality and attention to detail. A host of deluxe leisure arrays and inspiring culinary choices harmonize your refined stay. The accommodation at Kempinski Hotel Soma Bay captures the nostalgic elegance of an age where quality and care were a way of life. Indulge in an upgrade with any of our unique and generously spacious suites dotted by unmatched views of the Resort and the Red Sea. Explore an abundance of unparalleled choice enhanced by seamless amenities, direct access to the Laguna Club Lounge while enjoying flawless services and inspirational settings. 22 Junior Suites, 10 Deluxe Suites and 2 Presidential Suites are all confirming the luxe-appeal of Kempinski Hotel Soma Bay. A host of deluxe leisure arrays and inspiring culinary choices harmonize your refined stay. Kempinski Hotel Soma Bay is the ideal location for family holiday, honeymooners, incentive program for companies and definitely a heaven for golf players. A charming KIMO kid's club is operating daily from 9am to 6pm with lots of exciting activities under the supervision of a professional attendant. A voyage of epicurean and entertainment pleasures beckons at Kempinski Hotel Soma Bay restaurants and lounge. Assuage your palate with luscious and idyllic ethos from around Asia at Bamboo Shoot or authentic international treats at The View, the hotel's main restaurant with inspiring views. Dine at "The View" restaurant or on its inspiring terrace with stunning sceneries of the Red Sea while enjoying a tantalizing gastronomical treat as you savor the unique signature dish, artistically created by our creative chefs. It is juicy, tender and sensually intrigues your taste buds, guaranteeing a wonderful culinary experience. Indulge in a timeless tasty culinary at Al Mar from noon till sunset in a serene setting. Savor premium light meals at the enjoyable Beachcomber. Revel in the epitome of luxury at Sultan Bar with high-end cocktails and heart thumping entertainment. Kempinski Hotel Soma Bay is definitely a heaven for golf players. Being part of Soma Bay luxury destination, the Hotel guests have access to the spectacular "The Cascades Championship Golf Course". If you're feeling inspired to get fit and try a new sport this summer, head to the luxurious Kempinski Hotel Soma Bay on Egypt's Red Sea and try out a complimentary introductory session of various leisure and sports activities including diving, snorkeling with a guide, windsurfing, kite surfing, catamaran, golf, beach tennis and volley ball... These are some of the leisure excitements waiting for you to explore in your next holiday. ... more less
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- Also Known As:
- Kempinski Soma Bay