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“Terrible stay at a Microtel in Victor, NY” 2 of 5 stars
Review of Microtel Inn by Wyndham Victor/Rochester

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Microtel Inn by Wyndham Victor/Rochester
2.0 of 5 Hotel   |   7498 Main Street Fishers, Victor, NY 14564   |  
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Ranked #5 of 6 Hotels in Victor
MONTROSE
1 review
1 helpful vote 1 helpful vote
“Terrible stay at a Microtel in Victor, NY”
2 of 5 stars Reviewed September 29, 2012

The hotel was so so. When we checked in the lady didn't tell us we wouldn't be able to get points for our stay as she took down our Wyndham Rewards number. As far as our room, the rug was filthy and the airconditioner had a stinky odor. The bed was okay. There was no coffee maker. We ran out of toilet paper and tissues. Had to get more. They said there was some fruit and coffee available throughout the day and night. The apples were starting to shrivel and the oranges were almost rotted. One had mold on it. We told the receptionist about it and she said maybe they didn't get to check them that day. They were that way for our entire stay. The continental breakfast wasn't that great either. There was a selection of dry cereal, oatmeal (You had to get water from the faucet, chlorine loaded water, put it in a coffee cup that you had to hunt for in the cabinets, then put it in the microwave to make the oatmeal. Pastry, bagels and english muffins left little to be desired, didn't feel fresh. Juice was watered down. When we checked out we were told we couldn't get any Wyndaham Rewards nor could we get a receipt. We asked for a number to contact Wyndham Customer Service and they told us to call 1-800-Wyndharesorts. You know that not right. We told them most phone #'s are 10 digit. The lady coped an attitude. Not very friendly people. After continuing to try to get a number she finally gave us a brochure with an 800# on it. We will probably stay at the nearby Best Western or other hotel next time we need a hotel in Victor, NY. Certainly woun't be he Microtel. Probably won't ever stay at another Microtel in the future. Wyndaham has lowered their standards.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

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580 reviews from our community

Traveler rating
    135
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    57
    39
See reviews for
237
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
DELMAR
1 review
4 of 5 stars Reviewed September 25, 2012

Convenient location, very clean accommodations and quiet hotel. The staff are friendly and knowledgeable.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TORONTO
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 25, 2012

The room was full of dust, on counter tops, it was plainly visible. The bed was very uncomfortable. Location is great, right off highway, plenty of shops and restaurants nearby.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

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Vermont
1 review
3 of 5 stars Reviewed September 24, 2012

Long day of travelling. Arrive at hotel with my daughter and friend. Friend needs his own room. Made reservation a few hours earlier direct with hotel. Hotel mistakenly puts my reservation number on friend and deletes my reservation altogether. When I arrive, they argue with me that I didn't make the reservation or I cancelled it. I had to print off the reservation (they wouldn't look at screen) and show them that I did have a reservation. They continued to say that I didn't and that they were going to help me "anyway". It was AWFUL. Then they tried to upcharge me and then they tried to put the reservation on my friend's card instead of mine. It was inept and my friend, daughter and I were badly treated.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton Falls, New Hampshire
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 8, 2012

This is probably the dirtiest hotel I've ever stayed in! I stayed here in 2007 and it was very clean. Don't think it's been cleaned since. The whole place is non-smoking, but it reeks of stale cigarettes when you walk into the building. The room was worse! The a/c unit was turned way up when we arrived. It was like walking into a refrigerator. The next day we left it on a more reasonable temperature and it smelled like an ashtray when we got back in the evening. The staff didn't clean the room; no trash was thrown away, water left in the ice bucket was not dumped. Bathtub was not very clean, I picked up a little athlete's foot. The only thing good I can say is that it didn't have bedbugs or cockroaches. Also, the price charged was more than the price promised.

Room Tip: All the rooms with two beds are on the side next to the highway... RIGHT next to the highway!
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  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
microtel28233, General Manager at Microtel Inn by Wyndham Victor/Rochester, responded to this review, September 10, 2012
Thank you so much for taking the time to writing this review. I apologize about your most recent experience. We did go non smoking in January of 2011. It is unfortunate when guest's disregard this policy and would rather be fined for doing so. I appreciate you bringing up your concerns. If there is anything that I can do personally to rectify these issues, please do not hesitate to contact me directly at the hotel. Thank you for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport News, Virginia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 31, 2012

We recently (Aug. 2012) stayed 5 nights while in town for a wedding. We found Microtel Inn in Victor clean and a good value. The room is very small, lighting is not good and no comfortable chair would be my only complaints. We had an upgraded room with frig & micro which we used both, happy to have those at a small additional price. We requested early cleaning on the morning of the wedding so we would have time to get ready and that was no problem. The contenintel breakfast is very basic but adequate, area small for a alot of people. Service friendly and excellent there. Desk was friendly and helpful, well trained.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, ON Canada
Top Contributor
75 reviews 75 reviews
71 hotel reviews
Reviews in 60 cities Reviews in 60 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed August 28, 2012

This Microtel Inn Rochester / Victor feels like all other hotels of the same brand: non-smoking facilities, relatively new buildings, room of decent size, bench / day-bed at the window, queen-size beds, decent continental breakfast, and reasonably priced. For most other hotels, the front desk staff will ask for the credit card to confirm the reservation, but this Microtel at Victor asked and collected my driver licence info .... which seems to violate the state privacy law. And it was not great to have a unplesant smell in the bathroom - like some leftover urine odour not properly disinfected. And the breakfast area is relatively small (6 tables only), with limited food varieties offered .... but a lady was taking care of everything efficiently and adequately. If you don't want to climb the stairs, ask for a room on the main floor as the hotel does not have elevators. All in all, this is still a decent Microtel Inn, and conveniently located off I-90.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Microtel Inn by Wyndham Victor/Rochester

Address: 7498 Main Street Fishers, Victor, NY 14564
Phone Number:
Location: United States > New York > Finger Lakes > Victor
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Victor
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn by Wyndham Victor/Rochester 2*
Number of rooms: 99
Official Description (provided by the hotel):
100% Smoke free property featuring 1 or 2 queen size bed rooms. We offer Free Local and Long Distance Calling within the Continental U.S., Free High Speed Wireless and a Free Continental Breakfast. We are the best value in the Victor NY market and an easy quick drive to Rochester, Canandaiguia or surrounding Finger Lakes. ... more   less 
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Also Known As:
Microtel Inn Victor Hotel Victor
Microtel Hotel Victor
Microtel Victor
Victor Microtel

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