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Courtyard by Marriott Binghamton: Traveler Reviews


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76% Recommend
3.5 of 5 stars 17 reviews
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Not award winning service

Courtyard by Marriott Binghamton

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1 of 5 stars
upstate100   18 contributions
Binghamton, New York
Nov 23, 2007

I am surprised to learn that this Courtyard has won award(s) in the past. It certainly would not based upon my experience.
I was encouraged a few months back to find a hotel here locally that had such a good reputation, but when I tried to secure a block of rooms for a wedding, I did not exactly encounter excellent service. Initially, things were not really amiss when I asked about how I could block some rooms. The front desk called for the woman in charge of this and she came out to meet me. In her office, she asked me details about the event...where it would be held, etc. I found her questions to be intrusive, so I simply told her the town nearby where the event would be. She then somehow decided that since it was in this particular town, it MUST be at a hotel that is also in that town. She then told me that I should book rooms at THAT hotel instead of this one! Well, I was shocked. Telling me to go to another hotel, even though she had also said that the Courtyard had availability for the dates we needed. Why would she do that? First of all, our wedding was not at the location she assumed it was, and secondly, even if it had been, I was at the Courtyard wanting rooms...so why would she have turned me away? Doesn't make sense. Did she think that our wedding guests would not be good enough for this business hotel? That is how she acted.
When I looked aghast and ready to leave, she must have realized how ridiculous she was, so she offered me a card with contact info.
Perhaps someone should inform the employees here that Courtyard hotels by Marriott are BUSINESS hotels and not 5 star resorts. Definitely an attitude problem here.

  • Liked — Location
  • Disliked — Attitude of Employees
  • Date of stay May 2007
  • Member since October 01, 2007
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Typical busines hotel

Courtyard by Marriott Binghamton

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2 of 5 stars
curlew   79 contributions
England
Oct 25, 2007 | Trip type: Business

Undergoing refurbishment, power cut in morning at breakfast, on the good side goiod internet access and good local restaurants and drinking establishments close by.

  • Liked — good breakfast and staff
  • Disliked — refurbishments and small size of pool
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since September 10, 2005
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
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Beware Housekeeping

Courtyard by Marriott Binghamton

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2 of 5 stars
elisium   1 contribution
New York
Oct 14, 2007

Make sure you don't leave any personal items unsecured or leave
behind after check out, their HOUSEKEEPING STAFF'S integrity
is questionable and not in compliance with the Marriott chain
guidelines. It was due to my negligence that I left the item behind,
but it was never turned over to the hotels management. Don,t
tip housekeeping.

  • Date of stay September 2007
  • Member since October 14, 2007
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Wonderful experience

Courtyard by Marriott Binghamton

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5 of 5 stars
rags001   2 contributions
New York City, New York
Jul 15, 2007 | Trip type: Family
1
person found this review helpful

This hotel was everything I expected it to be. I booked my room through the website and used my reward points. Marriott stated that the rooms were recently renovated. I also entered all of my preferences for the room, most important of all was the roll away bed. When we arrived I was surprised to see that the hotel looked much newer on the outside than I thought it would and the rooms were clean and nice looking as well. The best thing of all though was that the roll away bed was already in place and waiting for us. I get so irritated when a hotel asks for what you want ahead of time and then totally ignores it. Usually when I get to the room I have to call the front desk to ask for everything (like extra towels, foam/extra pillows, roll-away bed) that I requested before hand. This was the first Marriott that actually was prepared for me! Kudos to you! Service was great and the location was good too. There is a nice Chuckie Cheese's adjacent to the parking lot which my kids loved! Vestal highway has tons of shopping and restaurants too!

  • Liked — Big Room
  • Disliked — Nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since July 15, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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The place to stay

Courtyard by Marriott Binghamton

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4 of 5 stars
rjvrmv   3 contributions
Long Island, New York
Nov 1, 2006 | Trip type: Friends getaway
1
person found this review helpful

Stayed overnight at the Courtyard Binghamton the weekend of October 28. This is the 2nd time I've stayed there when visiting SUNY. Check-in is a breeze, the staff is friendly, the rooms are very clean, the bed is very comfortable and you really can't ask for a better location (it's near everything). Coffee/tea is available all day long in the lobby. I wouldn't stay anywhere else.

  • Liked — Rooms were very clean and beds were comfortable
  • Disliked — N/A
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay October 2006
  • Visit was for Other
  • Traveled with Friends
  • Age group 35-49
  • Member since October 26, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, Older travelers
  • I do not recommend this hotel for An amazing honeymoon
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Courtyard by Marriott Binghamton Also Known As

  • Courtyard Vestal
  • Courtyard Hotel Binghamton
  • Vestal Marriott
  • Vestal Courtyard
Address: 3801 Vestal Parkway East, Vestal, NY 13850
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