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“Better management” 3 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   3401 Vestal Parkway, Vestal, NY 13850-2147   |  
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Ranked #6 of 10 Hotels in Vestal
Ohio
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Better management”
3 of 5 stars Reviewed July 30, 2014

We walked into the hotel and there was a note on the desk saying they would be right back. We waited at least five minutes and finally the desk clerk came down the hallway carrying a crumpled up plastic bag. After being checked in it seemed like we waited forever for the elevator(there is only one). We went to our room, put our suitcases down and one of the first things I always do is pull down the comforter. It looked like someone had been either lying or sitting on the sheets and the pillows weren't fluffed. My husband went into the bathroom and beside the containers of shampoo, lotion and conditioner was a used bar of soap. I turned to drop it in the trash can and there was a paper plate and plastic glass along with a few other things in it. So I looked in the trashcan beside the TV and it was half full of the same things along with wallmart bills and other items of which I didn't touch. I immediately went back down to the desk and was given a card for another room. The clerk apologized and the next room was fine. I hope they found out who was responsible for this and if it was an employee the person was fired.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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59 reviews from our community

Traveler rating
    26
    21
    5
    2
    5
See reviews for
26
10
7
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Robbinsville, New Jersey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 17, 2014

First I would start with saying stay at the Hampton Inn across the street as they know how to treat there customers! We were there for 3 days with 12 Families and there is no place to sit and socialize. We got kicked out of the lobby which is tiny at 10pm and the breakfast area which would be a fine place to sit and not bother anyone is Locked and not allowed to be used. They also have a conference room that also is locked shut. We were there for a local 18U girls fast pitch tournament. There were also 3 other Teams that were not happy as well. The Manager Kristian and other workers need to be trained to work with there guest. 40 year old Adults not bothering anyone shouldn't be a problem. I would never stay here again.

  • Stayed July 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cortland, NY
Top Contributor
135 reviews 135 reviews
37 hotel reviews
Reviews in 46 cities Reviews in 46 cities
137 helpful votes 137 helpful votes
5 of 5 stars Reviewed July 5, 2014

We recently attended the Air Show at Binghamton Airport, and chose this hotel for a stay based on Trip Advisor Reviews. The reviews could not have been more accurate. We checked into 2 rooms with Christian at the front desk. He was friendly, quick with the check-in...and even offered us some delicious snacks for our stay! The lobby was beautiful, large, and had computers for guest use available. There was a water machine, and coffee available all day.
The room was large, clean, and well-appointed. There was plenty of lights, and even more important-tons of outlets for charging electronics! Included was a fridge and microwave. The window opens, and for sleeping there is a room darkening shade. The TV had a cable box-unusual in hotel accommodations. The room was very quiet for sleeping-even though our room faced the front of the hotel and we thought it might be a little noisy. We had 4 towel sets in the bathroom.
In the morning we attended a delicious breakfast. Amber at the breakfast room was super friendly and accommodating. There were so many choices-the waffles were great, and the bacon...crisp and fantastic!!
Overall, I highly recommend this Comfort Suites-and would like to thank the manager for choosing a staff that so enhances the stay at this beautiful hotel.

Room Tip: All of the rooms are suites and non-smoking.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Top Contributor
71 reviews 71 reviews
19 hotel reviews
Reviews in 43 cities Reviews in 43 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 23, 2014

We were here for two weekend nights while attending the NYS baseball finals. Even with several teams staying here it was very quiet. Room was clean, and comfortable.
Front desk staff was helpful with directions. The breakfast room was bright and roomy. Must compliment Amber for the wonderful job she did in keeping the food items full, the buffet area spotless and her cheerful manner, what a difference she made. Thank you Amber!!

Stayed June 2014
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toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 25, 2014

We have stayed at many comfort suites on long trips but this was the first time we stayed and used the hotel during the day. Wonderful. The staff could not be more co-operative. Our granddaughter loved the pool.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2014

This is a nice little hotel with courteous staff. The room was clean, nicely furnished and comfortable. An extensive breakfast was included in the price, served in a pleasant, sunny room. The location is convenient to major routes, restaurants and shopping. A very pleasant stay.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oneonta, New York
Top Contributor
112 reviews 112 reviews
20 hotel reviews
Reviews in 48 cities Reviews in 48 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 1, 2013

We had an unfortunate start to our Thanksgiving this past week. Our loaded family car started to act up on our way down to Virginia, so we decided to rent a car to ensure safe travel. We asked if we could store our car at the rental agency parking lot and they said no...actually they suggested we park at WalMart - because "everyone does that". Well, we brainstormed and decided to ask the manager at Comfort Suites if we could park there...since I am have Gold status in their Choice Privileges program, it was worth a shot. Without hesitation, the manage agreed and we were on our way south!

We typically woudl not be staying in Vestal because it is so close to our home, but if you are in the area, stop on by and take advantage of their great customer service!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 3401 Vestal Parkway, Vestal, NY 13850-2147
Phone Number:
Location: United States > New York > Vestal
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 10 Hotels in Vestal
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Comfort Hotel Vestal
Comfort Suites Vestal

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