I have stayed at the Lodge many times in the past. I enjoy the Lodge and because of the attention to detail, I feel its worth the extra money. I was a little disappointed in this last stay, but not enough that I wouldn't go back. We had a ground floor room, I have never stayed on the ground floor before. The patio was very messy w/ leaves and debris. It was shocking considering I had requested a room w/ a balcony. I did not go outside to enjoy it bc the weather was a bit damp. It remained messy the entire weekend, I did not complain, or ask for this to be resolved. We used the workout room, and their was no water in the metal water cooler, and no attendants around to ask for water. I went to the front desk to tell them, and they gave us 2 bottles of water, and said that someone would fill it. My biggest disappointment was at skana spa. Me and my two friends went to the spa (all female) where I had booked a treatment and after waiting in the quite room for quite some time, the attendant informed me that my treatment couldn't be done bc they didn't allow enough time to prepare the room. I was disappointed to say the least. I thought maybe they would offer me a free treatment, they did not. I am a returning guest, and my friends got a total 5 treatments done, not including the what the wedding party had done. I had asked if I could get a discount in the spa gift shop since they didn't have time for my treatment, and they accommodated me in that way, so I bought some product.
On the other hand. I was able to get an early check in, into the Lodge even after they told me they couldn't guarantee it. That was very nice. When we got into the room (3 of us) each of us had our own amenities, that was a nice touch. Also I had requested a cake, and cancelled it two days before, and they left a personal note and chocolates in the room for us, that was unexpected and a very nice touch. Our housekeep was outstanding and I had requested 2 pillows from the pillow menu that they brought at turn down service. The Lodge pays attention to detail and even tho I was a little disappointed w/ the spa and patio I was happy with my stay. I always get a restful night sleep.