2nd time around at the TS Steakhouse
After speaking to the head of dining at Turning Stone Mr. Sujoy Brahma, my wife and myself decided to give the TS Steakhouse another chance.
Lets go back just a few days.
After my last review I received a phone call from Mr. Sujoy Brahma, A very professional phone call I must add, offering his apologies for what had transpired, and the way he handled the experience we had at the Steakhouse on our last visit. He even went out of his way and offering me his personal cell phone number to contact him. I felt that was a very nice gesture on his part. He also explained to me that he has only been in the position of head of food and beverage at the Turning Stone for a couple weeks. So i guess I can understand the way things got a little out of hand and the way they were handled the first time around, Being this was a new position for him and certainly having new procedures he was unfamiliar with . During the phone call he was very courteous, explaining he took care of things the wrong way by not personally contacting us the 1st time around, and just sending us a gift card in the mail. He went on to ask me what he could do for us to make up for what had happened. I thought for a minute or so and told him the only thing I would like is to have is another dinner in one of the fine restaurant at Turning Stone. He went on to offer us a nice dinner on the Turning Stone, at a restaurant, of our choice. I felt this was nice on his and the staff's part. We accepted and decided to take another chance at the Steakhouse, Even though The Wild Flower Restaurant located in the Turning Stone Lodge Is our favorite restaurant in the Casino and in the state of NY for that matter.
A couple days after our conversation we decided that on our anniversary we would take Mr. Brahma up on the offer, I made a phone call to him personally, asked him if he could make a reservations for us at the Steakhouse that evening. He said no problem at all. He asked me what time we would like to dine, and expressed his apologies that he couldn't be there to greet us upon our arrival.
Here is how our dining went the 2nd time around. I have to say I'm glad we went back and experience what this place is really about.
Last night we celebrated our 13th anniversary at the Steakhouse and we had a wonderful experience. The staff couldn't have been more courteous, attentive, and professional in taking care of our needs the whole evening. Even going as far as acknowledging our anniversary by making us a dish celebrating our day. We both felt that was very thoughtful. The food we had this time was outstanding. Everything was cooked to perfection, from the appetizers all the way to the desserts. It was plated to perfection all I can say is Quality, Quality, Quality, Best of all it all tasted top notch. From the succulent raw bar, made with the best clams, shrimp, oysters, and lobster we have ever had. To the delicious mouth watering steaks both of us ate.
Both rate this dining experience a 10 in our book, Both of us going as far as to say our dinner was just as good as the Wild Flower dinners we have had in the past, that is saying a lot in both our books.
In closing On behalf of my wife Kristy and myself we would like to thank You personally Mr. Brahma and all of the Staff At the Steakhouse for a wonderful evening on our special day.
We hope to have the same experience the next time we enjoy dinner at the TS Steakhouse.
Sincerely Mike & Kristy
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