I used to get coupons to get free night at hotel(which I never used), but because I have not been there in a while they stopped. Andrea whom worked at the hotel advised me on the phone that if I get a room and play a little bit on the floor I could get the room comped or discounted. So I spent a lot of money and reserved a room. We went to the Jeff Dunham show and played out on the floor. Of course when checking out they told me no. Andrea should not have promised something that could not be delivered. Then there was an issue with my card they called me and I corrected, but then I received 2 more calls about it, really once was enough. I got the bed and breakfast package, my fiance and I went to the Emerald to eat, mind you this was my first time there I asked how to get the breakfast as was part of my package? They said order breakfast and they would put it on my room and front desk would comp it. When I went to to do this, the VERY RUDE lady stated my card would not go through and I had to pay cash. The lady at the front desk stated that was not correct and she called and told them. The lady at the emerald stated she offered to call, but I said no....That was a total lie. So I had to walk all the way back to Emerald to get my money and the lady talked to me as if I was stupid, she was the rudest person I ever met. So as I complete my check out, they tried charging me More money than what I was told I would have to pay. Thank god I had my confirmation slip with me. The lady was nice and apologized, but honestly I don't think I will ever stay again. It was such a pain, it would have been way cheaper just to stay home. No one seemed to know anything. When I said it was a pain as soon as I checked in, someone should have asked what they could have done to improve. Other than that the room was beautiful and comfortable. I am glad I enjoyed that part once.
- Official Description (provided by the hotel):
- The Hotel at Turning Stone – AAA 3 Diamond award-winning low-rise hotel, located in the heart of casino excitement, provides full service at mid-level prices. ... more less
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