I offered a less than spectacular review of Turning Stone a while back, so I don't why, but I decided to give it a second chance. I have to drive right past the exit on the thruway and I figured why not, round two can't possibly be as bad as my first experience. Well...I never made it past the reservation stage. Fifteen (15) minutes on hold when I gave up. Turning Stone - what are you doing!!?? I'm trying to book a $300-$400/night hotel room!! That's a nice rate for an area that doesn't offer any other major attraction, in a small town of 6,000 or so residents. But the kicker, as I grew more and more impatient, was the operator who explained to me that you ARE adequately staffed and if I decided not to wait, I could try calling back at a more convenient time! Do I call back at a more convenient time for me, or at a more convenient time for you? How exactly does that work? Is it at least possible that you aren't adequately staffed/trained? Either way I give up. Obviously people are calling. I don't know why but they must be calling. It's just as obvious that you don't want my business. So you wont get it.
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