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“Disappointed Anniversary” 2 of 5 stars
Review of Vernon Downs Hotel

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Vernon Downs Hotel
2.5 of 5 Hotel   |   4229 Stuhlman Rd., Vernon, NY 13476   |  
Hotel amenities
Ranked #2 of 2 Hotels in Vernon
Wellsville, NY
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Disappointed Anniversary”
2 of 5 stars Reviewed October 18, 2013

We stayed at the Vernon Downs Hotel for our 1 year anniversary. We stayed in the Honeymoon suite, expecting it to be much more than it was! We had called ahead to ask about the size of the Jacuzzi and were assured that it was plenty big enough for 2 people. We both barely fit in it and it took over a half hour for the water to even get slightly warm. We actually had to let it run for an hour to get hot water and it was 7pm. In the morning the shower was the same, and no pressure at all. The shower just barely trickled. The bed was comfortable but the cable tv was so fuzzy we didn't even watch it. I had always thought hotels offered more when you pay the extra money for the honeymoon suite but not this hotel. Our room was just basic and I have seen better accomodations at a much cheaper hotel. Not very many places to choose from to eat there since some of the places are only open a few days a week. Needless to say, we wont be staying there again!

Room Tip: Don't have any tips except to not pay the extra money for honeymoon suite since they are any be...
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  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon S, Manager at Vernon Downs Hotel, responded to this review, November 19, 2013
Dear Guest,
I would like to apologize for any inconveniences you experienced during your stay with us. We do work very hard to avoid any issues that impact our guest’s during their stay. Once again I do apologize and thank you for your comments as this helps us improve on any shortfalls.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
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28
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Skaneateles, New York
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 16, 2013

We stayed at Vernon Downs Hotel In early October. Check in was smooth considering there was some sort of gathering and there were a lot of people in the lobby.We had the VIP suite which was clean and quiet. We went to the casino until 10pm then returned and. ordered a room pizza.
"excellent" Had a restfull night. We are already planning our next visit. Thank you Vernon Downs!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon S, Manager at Vernon Downs Hotel, responded to this review, November 19, 2013
Dear Guest,
I would like to thank you for your comments regarding you recent stay with us. I’m very pleased to hear that you enjoyed the room and the service standards met your expectations. The hotel team works very hard to make everyone’s visit pleasant and enjoyable.
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Oneida, New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 27, 2013

Always do a great job at vernon downs. My wife and I have stayed their numerous times and they are consistently very good. The only thing I would say we have ever had a problem with is the water pressure and shower size. Curved shower rods and new high pressure shower heads would fix the only only flaw we have seen. The breakfast is good not great but enough options for everyone. Keep up the good work

Room Tip: Trackside view is always nice
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon S, Manager at Vernon Downs Hotel, responded to this review, November 19, 2013
Dear Guest,
I would like to thank you for your comments regarding you visit with us. We try to stay consistent with our service standards and I do apologize about the problem with the water pressure as we have been changing out the shower heads to improve on that. Once again thank you for your comments as this is how we continue to improve on any shortfalls during a guest’s visit.
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WALTON
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 3, 2013

This is the Hotel that is attached to the casino and race track at Vernon Downs. Being a mature couple we appreciate the friendly atmosphere. Have a beautiful indoor pool, hot tub, exercise room, free wifi in room, Loads of tv channel etc...The rooms are quite spacious. We have stayed in one with a Kingsize and also others with 2 Double beds. We have never been disappointed in the look and how clean the rooms are. The ladies that take care of them are excellent and very attentive. The staff is very friendly and the buffet is EXCELLENT! as are the other eating places there. There is also a basic continental breakfast and even outdoor terraces to eat and drink on. Prices in restaurants and buffet are very very reasonable Nice to have other activities besides casino,

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon S, Manager at Vernon Downs Hotel, responded to this review, November 19, 2013
Dear Guest,
I would like to thank you for your comments regarding you visit with us. I’m extremely pleased when we meet or exceed our guest’s expectations. The hotel team works very hard always trying to make everyone’s visit the best experience ever and once again thank you so much for your comments. I’m looking forward to your next visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Endicott, NY
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 2, 2013

Stayed at Vernon Downs Hotel on 9/1/13. I was very disappointed in it. It was my anniversary so I was hoping for a wonderful stay. We waited in a very long line to check in at 3:00. We stayed in the Jr Jacuzzi Suite. Our 1st impression was that it was very outdated. The carpet was old and stained & the walls were scuffed up in many places. The Jacuzzi tub was not big enough for 2 people which was disappointing and the shower was also very small. The wall behind the toilet was gross. There were pretzels pieces left on the floor at the edge of the bed from previous guests and even though it was a nonsmoking hotel the room smelled of cigarette smoke & a musty smell. The breakfast did not offer many items and there was not enough seating for all the guests. The coffee was horrible. I was so looking forward to this trip, but left disappointed.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon S, Manager at Vernon Downs Hotel, responded to this review, November 19, 2013
Dear Guest,
I would like to apologize for any delay you experienced during check-in as the front desk team works hard to keep wait time down. The room you booked did have a personal Jacuzzi but we do have two personal Jacuzzis available. I do again apologize for what you experienced as we do work hard to improve in all areas of service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 11, 2013

We have stayed at Vernon downs in the past. This time I was concerned about the few bad reviews in trip advisor. I called the hotel and asked to speak to the manager about my concerns. He advised that there may have been a few mishaps due to the hotel being fully booked for many days. He said he resolved the issues, which we confirmed with our stay. Rooms are large with seating areas, microwaves, refrigerator & coffee pot,
most importantly very clean. We are looking forward to next stay!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon S, Manager at Vernon Downs Hotel, responded to this review, September 24, 2013
Dear Guest,
I would like to thank you for your comments regarding your stay and was able to answer any concerns you had prior to your arrival. It makes us very happy to know we are meeting our guest’s expectations and they are having a great time staying with us. We are looking forward to your next visit with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vernon Downs Hotel

Address: 4229 Stuhlman Rd., Vernon, NY 13476
Location: United States > New York > Vernon
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Vernon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Vernon Downs Hotel 2.5*
Number of rooms: 173
Reservation Options:
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Also Known As:
Hotel Vernon Downs
Downs Hotel Vernon

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