The good news is that the rooms are new enough to still be comfortable and reasonably well-appointed. That's the best I can say.
The hotel is tucked behind a Denny's and several fast-food outlets, all of which have seen better days. Next door is what appears to be a gasworks, while my room view was of an abandoned lot filled with piles of garbage and construction debris. It's not the neighborhood for a morning stroll unless you are in desperate need of a greasy breakfast.
The worst part was a remarkable lack of service at check-in. The only desk clerk was on the phone when I arrived in mid-afternoon and continued the conversation for fifteen or twenty minutes -- long enough for me to call the Hotel Utica and Radisson to confirm that they were still sold out due to a local road race -- without eye contact or any indication that she would be finished anytime soon. When she finally got around to checking me in there was no apology or explanation. The next day I discovered that she had only authorized the room key for one day, requiring a return trip to the front desk.
Utica could use another quality hotel, but this isn't it.
- Official Description (provided by the hotel):
- Our hotel specializes in delivering customer service that is second to none! Complimentary hot breakfast bar, bottles of water, dvd rental, business center, evening reception of appetizers, and much more! ... more less
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- Also Known As:
- Hampton Inn Utica Hotel Utica
- Utica Hampton Inn