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“Great Place” 5 of 5 stars
Review of Hampton Inn Utica

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Hampton Inn Utica
2.5 of 5 Hotel   |   172-180 N Genessee St, Utica, NY 13501   |  
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Ranked #2 of 12 Hotels in Utica
Certificate of Excellence 2014
Fort Drum, New York
1 review
“Great Place”
5 of 5 stars Reviewed February 18, 2014

We took our two young kids here and it was fabulous. I would stay there again. The staff was great and we loved our stay! We went on Valentines night as we were passing through and it was super clean and the breakfast in the morning was perfect. Anything you could imagine and very kid friendly.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domenica D, General Manager at Hampton Inn Utica, responded to this review, February 21, 2014
Dear Alexandra C,

Thank you so much for your kind review! We love to do little extra things for our guests, especially around any holiday! At the Hampton Inn Utica, we will always work very hard to ensure every guest has a wonderful stay. I will be sure to share your positive feedback with our staff as we work towards our future goals. Hope to see you again in the future! Remember - We Love Having You Here!
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421 reviews from our community

Traveler rating
    278
    97
    27
    11
    8
See reviews for
162
85
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115
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
yakima, United States
1 review
5 of 5 stars Reviewed February 16, 2014

Liked the experience at this hotel as was very good and would recommend this to anyone else coming here. Hotel was very clean and new looking along with a very attentive staff and great check in. This is always a hotel that I look forward staying during my numerous travels each year.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domenica D, General Manager at Hampton Inn Utica, responded to this review, February 19, 2014
Dear Roy J,

Thank you so much for your thoughtful review! We greatly appreciate your loyalty here at the Hampton Inn Utica, and look forward to seeing you again in the future. From breakfast, to front desk, to housekeeping; we work very hard to ensure every guest has a perfect stay. I will be sure to share your positive feedback with our staff. Thank you again! We love having you here.
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Rochester, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2014

Very CLEAN & comfortable hotel. They guarantee that the duvet covers are washed after every guest which is one thing that a lot of other hotel chains do not do. The front desk staff was great both for check in and check out. The complimentary breakfast was very good for both the quality and the selection was great!! I honestly could not find a single thing wrong with either of our stays at this hotel.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domenica D, General Manager at Hampton Inn Utica, responded to this review, February 19, 2014
Dear Rebecca S,

Thank you so much for your thoughtful review! From breakfast, to front desk, to housekeeping; we work very hard to ensure every guest has a perfect stay, and I am very excited to hear you experienced just that. I will be sure to share your positive feedback with our staff as we work towards our future goals. Remember - We Love Having You Here!
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Ithaca, New York
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 12, 2014

Wonderful accomodations both with room and customer service. Staff went out of their way to accomodate our team of 10 year olds and even gave out ice cream and goodie bags. Dennys walking distance and used this for late night dinner.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domenica D, General Manager at Hampton Inn Utica, responded to this review, February 19, 2014
Dear moppiesue,

Thank you so much for your thoughtful review! From breakfast, to front desk, to housekeeping; we work very hard to ensure every guest has a wonderful stay. I will be sure to share your positive feedback with our staff as we work towards our future goals. Maybe next time you are in the area, you can try Delmonicos or Aquavino's restaurants, both within walking distance. They have wonderful food and great service. Just stop by the front desk for our complimentary coupons to either restaurant you choose. Thank you again! We Love Having You Here!
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South Park, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2014

The employees at this location are pleasant and helpful. I have stayed here many times. The complimentary breakfast and the evening snacks are great. I have found the rooms are always clean and smell fresh, and the beds are comfortable. I have returned to this location and will return again for future travels to this location.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domenica D, General Manager at Hampton Inn Utica, responded to this review, February 19, 2014
Dear Jennifer M,

Thank you for taking the time to write us such a wonderful review! We all work very hard to ensure every guest has a perfect stay, and we greatly appreciate those guests, like yourself, who stay loyal to our Hampton Inn Utica! I will be sure to share your positive feedback with our staff as we work towards our future goals. Remember - We Love Having You Here!
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Stone Mountain, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 7, 2014

The hotel staff went above and beyond my expectations for a hotel stay. They were appreciative of my stay and helpful in arranging for my comfort and satisfaction. They gave me a sympathy card with a handwritten note after learning that I was there to attend a funeral. The afternoon hors d'oeuvres and desserts were fresh, delicious, and appropriate for an interesting perk me up meal. My room was clean and fresh.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domenica D, General Manager at Hampton Inn Utica, responded to this review, February 19, 2014
Dear Ernestine W,

Thank you for taking the time to write us such a thoughtful review! When we found out that you were in town for a funeral, we wanted to ensure that you knew we were here for anything that you needed. I am always excited to share positive feedback with our staff, as we work very hard to create a unique guest experience. When guests, such as yourself, take the time to let us know how we're doing, it means the world to us and motivates us further. After all, it's our job to make our Hampton Inn Utica your home-away-from-home! Thank you again. We Love Having You Here.
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PHOENIX, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 28, 2014

Staff was incredible, facility was spotless. Food was good for a Buffet breakfast. Our room was clean with very comfy bed... in fact we looked to see the brand and model..lol. Pool is good. No hot tub and exercise room is a bit small. Staff was so accommodating our Hockey team wants to come back to same hotel.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domenica D, General Manager at Hampton Inn Utica, responded to this review, February 19, 2014
Dear James B,

Thank you for taking the time to write us such a thoughtful review! I am always excited to share positive feedback with our staff, as we work very hard to create a unique guest experience. After all, it's our job to make our Hampton Inn Utica your home-away-from-home! We recognize that our fitness center is a bit small for some guests, which is why we just recently worked out a membership program with a local Powerhouse Gym for our guests to work out for free! If you are ever in the area again, just stop by the front desk for directions and/or if you need us to call you cab. Thank you again for your kind words. We Love Having You Here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Utica

Address: 172-180 N Genessee St, Utica, NY 13501
Phone Number:
Location: United States > New York > Utica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Utica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Utica 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Our hotel specializes in delivering customer service that is second to none! Complimentary hot breakfast bar, bottles of water, dvd rental, business center, evening reception of appetizers, and much more! ... more   less 
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Also Known As:
Hampton Inn Utica Hotel Utica
Utica Hampton Inn

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